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Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0.65% CR.What remains the same from the process: senders, email content, accounts used, volume/frequency of emails, list of contactsWhat changed: we are retrieving the templates preview content, and adding it to the message that we created with the campaign. Before, we duplicated a previous campaign, edited the content and scheduled it manually all inside ActiveCampaign.These are the endpoints we are using, in order:Create Message (API v3): /api/3/messages Create Campaign (API v1): /admin/api.php?api_action=campaign_create Retrieve Template (API v

 Week 4 of the Active Intelligence Challenge is live — and this one's for the automations collecting dust on your to-do list. 🔧You know what I'm talking about. The automation you've been meaning to build for months. The one that's going to save you hours every week once it's done… but you never quite get around to starting it. This week, you're building it. And Active Intelligence is doing the heavy lifting.Your Week 4 task: Open Active Intelligence and describe the automation you want to build. That's it. You don't need to know how to set it up — you just need to know what you want it to do.Paste this prompt to get st

Keep going with the system you startedYou just built the backbone of a smarter customer experience in ActiveCampaign. This week is about taking one piece of that workflow and making it more useful, more connected, and more real.📌 Your one action this weekPick one workflow you started in Session 3 and finish one refinement: make the trigger more evergreen add one SMS step add one AI Action tighten the prompt that built the automation Don’t try to perfect the whole thing. Just make one part stronger.💬 Share what you builtWhat automation are you working on?What audience, goal, or prompt are you testing?Drop your workflow or prompt below and steal an idea from someone else in the thread.🧠 Start with better contextIf you have not updated your Custom Instructions yet, do that first.Custom Instructions are accou

Hello!I’m trying to create an automation that sends emails X, Y and Z HOURS before a webinar date and time stored in a Date Time Custom Field, and looks like ActiveCampaign only supports sending X DAYS before, but not hours.Is this correct or I’m I missing something? And is there a workaround if a want to send emails 1 hour, 8 hours and 16 hours before a date and time stored in a Date Time Custom Field?Thanks,Ángel.-

Welcome to Week 3 of the Active Intelligence Challenge! 🚀Week 3 is here, and it’s time to stop sending to the same old segments just because they’re already there. Most marketers use the same lists because building new ones is time-consuming, but this week, you’re letting Active Intelligence do the heavy lifting. Your task this week: Use Active Intelligence to uncover a "hidden" audience in your list that you haven’t targeted yet. One prompt, one fresh audience, zero manual digging. Here is your prompt to run in Active Intelligence:Copy a

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the insight isn’t even truthful, are also slowing us down from completing our work.The AI tools are so prominent and dominant that it’s actually a hinderance to getting our work done now. Any way to opt out, rearrange, or disable the things we don’t use?  

Huge thanks to everyone who participated in the Active Intelligence Challenge this week! It’s been great seeing the community dive into these features and share their results. Congratulations to our Week 3 Winners:​@erikcrighton  ​@koalabear_3  ​@advancedutility  ​@billyb  ​@kenderacademy  ​@sereedy  ​@pameladenise 

Happy Thursday, Community!On Tuesday, we talked about Relevance over Recurrence—the idea that what you say and who you say it to matters far more than just sending because it’s Tuesday.But even the most relevant message can get lost if it hits the inbox at the wrong time. Today’s tip is about closing that gap using Predictive Sending. The Tip: Let Data Dictate the DoorwayWhile you are busy focusing on the strategy and the “Human-in-the-Loop” moments, you can let technology handle the logistical “when.” Predictive sending isn’t just a scheduling tool; it’s a way to honor your customer’s habits.Instead of choosing a “best time to send” based on a generic global study, use the data living in your account to send messages based on individual engagement patterns.Why this matters for your strategy:The “Top of Inbox

HiI’ve recently setup WhatsApp via Active Campaign, using a rented UK mobile number from Twilio. All approved and setup in WhatsApp business manager. I’ve set the display name, however when I start new conversations they come from my mobile number number, not from my display name?Any suggestions?

Hello!Image uploads are broken in the community. Here is a video of the issue:  Could you please take a look and fix it?Thanks,Ángel.-

 Great job, Session 2!You just built your first segments, campaign, and personalization flow in Active Intelligence - nice work. Here’s what to do next and a few resources to keep the momentum going before Session 3. 📌 Your One Action This WeekTake one thing you built in Session 2 and refine it:your segment your campaign your CTA or your formIf you want an easy place to start, I’d recommend tightening one segment and then updating the campaign prompt to match it.

I have created an idea Where my request is to have the possibility of add a contact to more then one account. This is lacking in AC and available in every CRM system.​​​​​​ 

Hey,I'm trying to extract contact usage and email usage that's available on the admin dashboard, to create an automation using API calls (check screenshot #2). For contact usage, I'm able to gather the data I need. But for email usage/credits/limits, I've tried using API v1, since apparently this information isn't available anywhere else, but even when using an Admin API key, I don't receive the "credits" available on the account (check screenshot #1 and the response I got from the call). While checking the API Key we are using, we made sure that the user is an Admin, that is added to the group "Admin", as instructed in the API docs.Our definition of email usage is: All emails sent in the current billing cycle (including Campaigns + automation sends) Also, we do have multiple accounts we intend to extract the email/contact usage to properly manage subscription upgrades and downgrades. We need to monitor throughout the cycle how much we have used and what's av

Happy Tuesday, Community! We’ve all heard that "consistency is king." For years, the gold standard has been the weekly newsletter, sent rain or shine, because "that’s what we always do."But here is the strategic hard truth: A consistent schedule doesn't guarantee a consistent connection.If you are sending a message just because the calendar says so, you aren’t building a relationship; you’re just creating a routine. Today, the real competitive advantage is moving from Calendar-Based Sends to Value-Based Sends. The Strategy: Audit the "Why" Before the "When"Instead of starting with the clock, start with the customer's journey. Strategic relevance is about moving away from "shouting into the crowd" and toward "answering the call."The shift looks like this: Focus on Intent: Stop asking "When should I send?" and start asking "Wha

Welcome to Week 2 of the Active Intelligence Challenge! 🏆Week 2 is here, and this task is a "Quick Win" you’ll likely use every single week from now on. The goal? Never starting with a blank subject line box again.Your task this week: Use Active Intelligence to brainstorm five subject line variations for your next send. Pick the one that fits, mix and match, or use the best parts of each—just don’t start from zero! Here is your prompt to run in Active Intelligence:"Write 5 subject line variations for an email about

Happy Monday, Community!We are officially moving into Part 2 of the Idea to Impact Series. If you’re ready to turn your marketing ideas into a high-performing, AI-powered system, now is the time to jump in. 📍 This Week’s Focus:Virtual Study Hall: The Idea to Impact Series We’re continuing our 4-week journey to build your complete marketing system from the ground up. Missed Part 1? No problem. You can catch the recording from last week right here to get caught up before our next session: https://events.activecampaign.com/activecampaign/imag

A massive shout-out to everyone who jumped into the Active Intelligence Challenge this week! It was incredible to see how you all used the "Strategic Scout" to move past the blank-page syndrome and brainstorm high-impact subject lines.We saw some brilliant variations; from curiosity-driven hooks to direct, value-first headers.  Congratulations to our Week 2 Winners:​@erikcrighton  ​@koalabear_3  ​@dbrok23 ​@pameladenise ​@tatumhanna ​

Happy Thursday, Community!On Tuesday, we talked about the power of the Human-in-the-Loop system; using automations to tell you exactly when a customer needs a person, not a prompt. Today, we’re looking at the tactical "secret sauce" to make those human moments seamless. The Tip: Move beyond "You have a new lead" alerts and build a Context Brief into your Internal Notifications.When you trigger an internal notification to yourself or your sales team, don't just send a name and an email. Use Personalization Tags to pull in the data your "Strategic Scout" (Active Intelligence) has been tracking. What to include in your "Smart Alert":Instead of a blank email, set your notification to include: The Intent Trigger: "This person just visited the [Product Name] pricing page 3 times." The Recent Win: "They j

Hello,We are trying to use the bulk import API to upload our data with a csv file. I am able to send the file get a 200 response. However, when going into the Active Campaign site to verify the changes, only the custom field values are getting updated. The “First Name” included in the csv file is not reflected in Active Campaign record.Is there something specific we must include? We are using email as the identifier. Additionally, I am able to get the batches I imported via the API. However, when on the Active Campaign site, it does not show on the recent imports list. Is that intentional?  Thanks!

You just built your first Business Goal and journey strategy in Active Intelligence - nice work! Here's what do next and resources to keep the momentum going before Session 2. 📌 Your One Action This WeekGo deeper on one part of your journey: a specific segment, a channel strategy, or a touchpoint you want to explore. 💬 Share what you built. What Business Goal did you create? What did Active Intelligence come back with? Drop your prompt below and tag someone whose prompt you'd steal. See you in Session 2!   Missed the first session? Here’s a recap!🎨 Set Up Your Brand Kit Before Session 2If you didn't get your Brand Kit configured during the session, this is your #1 priority before next week. Next week we're building segments, campaigns, form  and Brand Kit makes sure they all sound like your brand.👉

 Starting next Tuesday, we're running one challenge a week for five weeks. Each one takes about 5 minutes, uses Active Intelligence, and ends with something you actually made. By the end of May, you’ll have used Active Intelligence five times in five different ways and know exactly how to make each one work for you. Here's what's coming:Week 1: Analyze your last campaign and find out what to change before your next send Week 2: Generate subject line variations for an upcoming email Week 3:

Hi there, I cancelled my account but was charged another $89. The whole contact you loop is a joke as I can only reach and AI bot that keep loosing connection or saying it cannot help but then no way to submit a ticket.