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The support I get from the A.I. Chatbot has me going around in circles since the answers it gives do not resolve my issues. Is there a way to bypass this and go directly to an actual human being in support?

Welcome to Week 2 of the Active Intelligence Challenge!Your task this week: use Active Intelligence to analyze which content types and CTAs are driving the highest click-through rates across your campaigns. Here’s your prompt to run in Active Intelligence:"Analyze which content types and CTAs drive the highest click-through rates in my campaigns. Tell me what's working, what isn't, and what I should use in my next email."Or, if you want a faster start, use this quick-start prompt:"Analyze which content types and CTAs drive the highest click-through rates in my campaigns."What you’ll get: A breakdown of what campaign elements are driving engagement and which ones your audience is scrolling past Specific recommendations for your next send based on your own campaign data A reusable framework to help drive more clicks in every campaign going forward  To get credit for completing Week 2:Share your Active Intelligence output in the replies below. That earns your spot on the leaderboard a

Hello, anyone else dealing with their Deals page going missing? This suddenly happened, and I see no way to restore it.

Hey ACers,Is the Campaigns page down for you as well? I cannot access anything in my Campaigns area. The rest of the platform is fine (Contacts, etc)As soon as even select the email tab to choose a subpage, it redirects to an Auth Token Error pageI’ve tried everything (clearing cache, incog, different VPN, different browser, etc). Nothing works. Everything was working fine yesterday.I’ve been using AC for a decade and am not unfamiliar with basic browser issues etc.Also, I can’t even open a real ticket - the only option I have for support is the AI chat, which refuses to handoff to an actual human or open a ticket. It will not get out of gatekeeping mode.Considering how much I spend each month ($300+) and how long I’ve been a customer, one would hope that I wouldn’t be relegated to chatting with “AC-GPT” when there’s a critical break.Apologies for the vent, but this is such a bad look for something that’s supposed to be best in class.Anyway, just wondering if I’m the only one?Thanks

Huge congratulations to our first round of winners this week!You all helped kick off Season 2 strong, and we’re just getting started.Round 1 Winners: @MaddyCook @erikcrighton @koalabear_3 @adamsakry @Suzanne Castle @BBBOperations @billyb @CoachToby @pynsw-dave @kenderacademy What’s next? Keep an eye on your DMs! We’ll be reaching out shortly with details on how to claim your prizes.Missed out on this round? Don’t sweat it! There are still plenty of chances to join the challenge, share your results, and grab a win before we wrap up. Stay tuned for next week’s challenge!

 Welcome to Week 1 of the Active Intelligence Challenge Season 2! Your task this week: use Active Intelligence to see how your campaigns performed last month compared to industry benchmarks and find out exactly what to improve next. Here’s your prompt to run in Active Intelligence:"I want to understand how my campaigns performed last month. Can you compare my open rates, click rates, and unsubscribe rates to industry benchmarks and show me exactly what to focus on to improve?"Or, if you want a faster start, use this quick-start prompt:"How did my campaigns perform last month compared to industry benchmarks?"What you’ll get: A full read on how your campaigns stack up against your industry across open rates, click rates, and more 2–3 specific things to improve or double down on next A prompt you can reuse every quarter to keep sharpening your results  Get credit for completing Week 1:Share your Active Intelligence output in the replies below. That earns your spot on the leaderboard a

Hello, New AC user, i’ve successfully linked Salesforce with AC but am having a contact sync issue. I’m attempting to perform a sync on contacts that meet a specific criteria (run on a custom field “Email Verification Status = Valid”) so I bring in only contacts that I have verified their email addresses. The sync state on these contacts never change and never sync. 've tried multiple sync options with no luck. I was able to sync a user when changing the contact sync option to “All Contacts created/updated from this point forward” and added a new user so I know the connection works. Any insight would be helpful.

I'm working on a Nintendo-focused gaming website called TomodachiLifeROM, where I publish game guides, 3D gaming content, and tutorials.I'm planning to use ActiveCampaign to improve email marketing and automate communication with visitors, and I'd appreciate some recommendations.Here are a few questions:What automation would you recommend for a content-heavy gaming website? Is it better to organize subscribers using tags, lists, or segments for different Nintendo game categories? What's the best way to automatically send newly published game guides to interested subscribers? Have you found any effective automation workflows that increase engagement without sending too many emails? Are there any best practices for maintaining a clean contact database as the subscriber list grows?I'd love to hear how other ActiveCampaign users organize their automations and email strategy for content-focused websites.

Hi All, I have been tasked with ensuring that no cookies fire on my site until someone gives consent because of GDPR and Quebec 25. If I put the ActiveCampaign tracking code in the footer of my site, will that keep it from firing before consent is given, or is there some additional code I need to include or a button that I need to toggle to keep that from happening?  How do I ensure that the AC cookie doesn’t fire before consent is given? Any assistance and information you can provide would be greatly appreciated.  Kathy

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Bruno De Figueredo (LinkedIn)Location: ItalyCompany: Freelancer, www.brunodefigueredo.comWhat is your business background? I’m all about making the digital world a more personalized and efficient place through Marketing Automation and Funnel Marketing.Why do you participate as a Community Ambassador?I strive to help users solve their problems, often by encouraging them to think outside the box and find creative solutions to complex or challenging issues.What is your favorite ActiveCampaign feature, automation, or trick?:From a functionality standpoint, I believe users should use conditional content and message variables to enrich, segment, and align their content more closely with their audience. Regarding underutilized automation workflows, I

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Brittni Arthur (she/her) (LinkedIn)Location: Vancouver, BCCompany: Founder, Snap SystemsWhat is your business background? My background is in nonprofit. In 2020 I completed a Masters in Leadership and felt it was time for a pivot. I found MarTech and Marketing Ops, more specifically marketing automation and saw how it could help SMBs thrive. Since then, I haven’t looked back.In 2021 I started Snap Systems. Since then I've worked with 40+ clients across multiple industries. Why do you participate as a Community Ambassador?My path to the program was a natural one. Through my ActiveCampaign consulting work, I was already spending a lot of time in community groups, answering questions and helping users solve their challenges.When the opportunity to

My staff currently have to manually log in and download the invoice at the beginning of the month. We would like to receive it by email. Where can I set this up to automatically send the invoice to accounting at the beginning of each month?

Welcome to Week 2 of the Active Intelligence Challenge! 🏆Week 2 is here, and this task is a "Quick Win" you’ll likely use every single week from now on. The goal? Never starting with a blank subject line box again.Your task this week: Use Active Intelligence to brainstorm five subject line variations for your next send. Pick the one that fits, mix and match, or use the best parts of each—just don’t start from zero! Here is your prompt to run in Active Intelligence:"Write 5 subject line variations for an email about [your topic]. My audience is [describe them]. The goal of the email is [open, click, reply, etc.]." What you’ll walk away with:Five distinct options covering different tones and angles (e.g., curiosity vs. direct benefit). A 3-minute workflow that gives you a faster starting point for every email you write moving forward. Get credit for completing Week 2:Once you’ve generated your results, come back here and reply with a copy/paste of your Active Intelligence output. ⚡Don’t

Hi everyone! I'm Adriano, founder of BraBos Cleaning, a residential cleaning company in Boston (braboscleaning.com). Wanted to share how we use ActiveCampaign as a local, main-street service business — since most stories I see are SaaS or e-commerce.Our setup:Site tracking connected to a ~3,700-contact list, segmented by service type and neighborhood Post-cleaning lifecycle emails that ask happy clients for a Google review at the right moment Seasonal campaigns with Predictive Sending — our last milestone campaign (a deep-cleaning coupon celebrating a review milestone) drove both bookings and a wave of new reviews Win-back flows for clients who paused recurring serviceResults: our Google reviews grew past 635 five-star reviews, and review generation + rebookings now run mostly on autopilot through AC.Happy to answer questions about any of the automations — and if the AC team ever wants a home-services story for the Customer Stories section, we'd love to participate. 🙂

Hi everyone!We’re kicking off a new monthly AI spotlight series with one feature and practical use case.This month’s spotlight is on using a reference campaign in Active Intelligence.One simple use case: if you’re creating a welcome email, promo, or other send and want the first draft to feel more like your brand, starting with a past campaign can give Active Intelligence stronger context right away and help reduce the time you spend editing later.A simple way to try it: Pick a past campaign you liked. Start a new draft in Active Intelligence. Use that past campaign as your reference point. Compare the first draft to one you create without a reference campaign. If you want even stronger alignment, it can also help to make sure your Brand Kit and Custom Instructions are set up before you generate.If you give it a try, I’d love to hear: Did the draft feel more on-brand? Did it save you time? What AI or ACAI feature should we spotlight next? Thanks for being part of the communit

Hi there, has anyone experienced an issue with open tasks and deal owner glitches. We can’t work it out, we’ve logged in using different sets and browsers on our work PCs  and these functions no longer work, yet if we log in on personal laptops or PCVs they both work.  The issues are - we can see the task, but if we click on deal - the view completed / view open tasks returns as zero despite there being a task against the deal. Also the deal owner option isn’t showing us our prepopulated drop down lists. Any ideas - we use Edge, tried Chrome - neither work and we have looked at our browser settings, reset our PC profiles - all with no luck!?! 

Active Intelligence 2.8 has arrived.  To learn more about what this latest Active Intelligence release means for partners, join our on-demand webinar, where ActiveCampaign product experts go in depth about how Active Intelligence 2.8 can help you build campaigns faster than ever before and show you ahow it works with a product demo.    How Partners can leverage Active Intelligence 2.8 to drive more revenue.                                              https://activecampaign.zoom.us/rec/share/Iw41er3bPKbeBjwjB3FE4IxRX1PpjPREj5JcTUtkJnmN9iZ9fDL7tZXfarIPDcgI.-i3aOyIsvqvlw0w0?startTime=1782837405000Passcode: 6a&=9nCX 

Hi everyone!This week’s quick tip: when you’re trying to improve email performance, change one key variable at a time.It can be tempting to rewrite the subject line, swap the CTA, change the layout, and update the audience all at once. But when everything changes at the same time, it becomes much harder to tell what actually made the difference.A simpler approach is to focus on one area first, such as: your subject line your preheader text your main CTA your send timing That gives you a clearer read on what is helping engagement and what is not.If you’re regularly optimizing campaigns, a small habit like this can make your results easier to learn from over time.What’s the first thing you usually test when you want to improve an email?

On June 3, I received more than 49,000 bulk signups. The only information I see about bulk removals is to setup up tracking of who hasn’t opened an email in the past 90 days, but I don’t want to wait 90 days to fix this. How can I bulk remove them?

Hey AC,just a heads up that your Webhook UI (the one under Settings > Developers > Webhooks) offers a way to define Signature and other Headers. When entered and saved, the signature/headers is shown again while editing the same webhook (so it seems they are correctly saved along the other webhook data).BUT: neither signature (which itself is also just a header with redacted value field) nor the other public headers are sent along. Not while sending test data, nor when receiving real triggered data.Please fix this bug asap or remove the UI that suggests the feature is available.PS: If it helps, the webhook in question is an unsubscribe webhook with contact, user and system initiated sources.

New episode of Angles & Insight out NOW! In this debate, Rand Fishkin and Leah Tharin get deep into where AI is headed, how SEO has evolved, when to hire freelancers vs. agencies and how email can be best leveraged. Lots of good stuff here!! Watch now.👇 Rand Fishkin & Leah Tharin debate AI, SEO Trends, Hiring, Email's value