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Question

Why I can't use Site Messages?

  • August 31, 2026
  • 0 replies
  • 6 views

I'm on the Pro plan. Site Tracking is enabled and I whitelisted my domain. When clicking on a contact, I can see that webpage visits are indeed correctly tracked. Site Tracking and whitelisting are the prerequisites to use Site messages.

However, when I open the ‘Sending’ tab in the ‘Add an action’ popup inside an automation, I don't see the ‘Send a site message’ option, which should be there, according to this article: https://help.activecampaign.com/hc/en-us/articles/115000062250-Create-site-messages-for-your-contacts

Does anyone knows why, and how I can resolve this?