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Last updated: January 15, 2026 Welcome to the ActiveCampaign Community! We're building a space where marketers, partners, and customers can connect, learn, and grow together. To keep our community welcoming, helpful, and productive, we ask everyone to follow these guidelines. The Ground RulesNo spam or self-promotionThis isn't the place to sell your services, products, or affiliate links. Share your expertise? Absolutely. Keep promotional content off the platform—please use your own channels for sales. Be respectful—alwaysNo personal attacks, bullying, harassment, or discrimination of any kind. This includes racism, sexism, or any other form of hateful behavior. We're here to support each other, not tear each other down. Protect confidential informationDon't share proprietary information, intellectual property, trade secrets, or anything covered by an NDA—whether it's from your company, a client, or anyone else. When in doubt, keep it to yourself. Keep it professionalWe love authentic,

Hi everyone!I'm Alanna Hurley, Community Manager here at ActiveCampaign, and I'm so excited to officially welcome you to our brand-new community platform!After months of planning and building, we've created a space designed to better support your success with ActiveCampaign, making it easier to connect, learn, and grow together. About MeI've been with ActiveCampaign for over 6.5 years and have worked across several teams:Implementations Team - Helping customers migrate from other platforms Content Marketing - Contributing to thought leadership and strategic content Education Team - Creating helpful, accessible content to support your success with the platformYou might've seen me in some of our YouTube tutorials, providing support in the Forum, or engaging in our Slack and Facebook communities. I love connecting with customers and hearing about your goals, wins, and challenges. Some Fun Facts About Me:I'm based in Chicago, IL  Dog mom to a 120 pound Bernese Mountain Dog named Chonk 🐾 I

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Bruno De Figueredo (LinkedIn)Location: ItalyCompany: Freelancer, www.brunodefigueredo.comWhat is your business background? I’m all about making the digital world a more personalized and efficient place through Marketing Automation and Funnel Marketing.Why do you participate as a Community Ambassador?I strive to help users solve their problems, often by encouraging them to think outside the box and find creative solutions to complex or challenging issues.What is your favorite ActiveCampaign feature, automation, or trick?:From a functionality standpoint, I believe users should use conditional content and message variables to enrich, segment, and align their content more closely with their audience. Regarding underutilized automation workflows, I

 Read the full guide: Guide to AI Prompting Master AI Prompting for ActiveCampaign: The Complete GuideStop getting generic AI outputs! Marketing consultant Pam Didner shares her battle-tested prompting framework to help you get more from AI, whether you're using it with ActiveCampaign or standalone tools.The #1 complaint about AI? "This isn't what I was looking for." Sound familiar? The issue isn't the tool—it's how we're prompting it.Key takeaways:Good prompting = re-prompting – Your first attempt won't be perfect. Think of AI as a junior assistant who needs context and feedback.Avoid these common mistakes:Being too vague (treat prompts like briefing an agency) "One and done" mentality (iteration is essential) Copy-paste across platforms (adapt for context) Skipping fact-checks (AI can hallucinate)Ready-to-use prompts for ActiveCampaign users:Campaign performance analysis – Upload your AC email reports and get AI to surface patterns by segment, timing, and messaging Customer persona b

  If you haven't set up your preference center you should ASAP! People on your lists will thank you.More info here: Boost Email Engagement with ActiveCampaignIn this video, learn how to personalize your campaign footer in ActiveCampaign to improve compliance, enhance user experience, and boost engagement. In this tutorial, we’ll walk you through the steps to create a custom footer and integrate a preference center form, allowing subscribers to manage their email preferences instead of unsubscribing.Key Takeaways:Why a compliant and customizable email footer is crucial How to create a preference center form in ActiveCampaign Step-by-step guide to customizing your campaign footer How to add unsubscribe and manage subscription links Saving your personalized footer for future useTake control of your email marketing strategy and give your subscribers the flexibility they need.  

  Are your emails ending up in Gmail’s spam folder? In this video, you'll learn how to use Google Postmaster Tools to understand how Gmail views your sending domain and what you can do to improve your email deliverability.We’ll walk through setting up Postmaster Tools, explain the key metrics you need to monitor (like domain reputation, spam complaints, and authentication), and show how tools like ActiveCampaign can help you maintain a healthy email list.If Gmail makes up a large part of your list, these insights are essential to keeping your emails out of spam and in the inbox.

 Supercharge your workflows by syncing Google Sheets with ActiveCampaign—no coding required. Whether you're managing CRM data or automating reports, this integration lets you push and pull information seamlessly between tools.In this tutorial, you'll learn exactly how to set up inbound and outbound syncs, map fields correctly, and keep your data flowing without friction. We'll walk you through the setup, use cases, automation steps, and best practices to avoid common pitfalls.Key Takeaways:How to sync Google Sheets with ActiveCampaign in both directions The difference between inbound and outbound sync Setting up automations that add data to Sheets Best practices for formatting and permissions How to disconnect or pause syncs when needed

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Jovana Vujnic (LinkedIn)Location: Melbourne, AustraliaCompany: Chief Automation Officer at Bumper LeadsWhat is your business background? I've worked as a procurement consultant, owned and sold an ecommerce business, currently run and operate Bumper Leads, an automation agency which I've had for the last 7 yearsWhy do you participate as a Community Ambassador?We’ve been using ActiveCampaign since 2016, and have seen the platform grow and grow; and I feel like we’ve grown with it. We see ActiveCampaign as a leader in the marketing automation space and witnessed how it transformed our clients businesses. We want to help more businesses discover the power of ActiveCampaign.What is your favorite ActiveCampaign feature, automation, or trick?:Deal bas

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Benjamin Smith (LinkedIn)Location: Atlanta, Georgia, USACompany: Founder, LeadFlow What is your business background? I'm a former corporate marketing leader and do-er who now enjoys the flexibility of working on a wide range of interesting projects and with repeat clients. I think the diversity of my career experience across B2C, D2C, B2B, Startups, SMBs, and Fortune 500 helps me understand your unique business needs.Why do you participate as a Community Ambassador?I'm a problem solver and love helping people. I also love having a line of communication to ActiveCampaign people for feedback on product and features.What is your favorite ActiveCampaign feature, automation, or trick?:My favorite feature is "Jump To" - formerly known as Goals. In ge

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Edward Chan (LinkedIn)Location: Sydney, AustraliaCompany: Tracing Tray What is your business background? I'm a Sydney based technical and marketing automation consultant that has worked closely with businesses of varying sizes and verticals recognise value and in their ERP and CRM.Over the years, I’ve developed expertise both technical systems and strategic marketing automation which gives me a well-rounded perspective on how to get the most out of platforms like ActiveCampaign. Why do you participate as a Community Ambassador?I am passionate about connecting and contributing to a community of people gathered around the ActiveCampaign platform. I'm glad to do anything I can to help or nurture other entrepreneurs! What is your favorite ActiveCam

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Brittni Arthur (she/her) (LinkedIn)Location: Vancouver, BCCompany: Founder, Snap SystemsWhat is your business background? My background is in nonprofit. In 2020 I completed a Masters in Leadership and felt it was time for a pivot. I found MarTech and Marketing Ops, more specifically marketing automation and saw how it could help SMBs thrive. Since then, I haven’t looked back.In 2021 I started Snap Systems. Since then I've worked with 40+ clients across multiple industries. Why do you participate as a Community Ambassador?My path to the program was a natural one. Through my ActiveCampaign consulting work, I was already spending a lot of time in community groups, answering questions and helping users solve their challenges.When the opportunity to

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Jan Everts (LinkedIn)Location: Valkenburg, The NetherlandsCompany: Owner, Janeverts.comWhat is your business background? My background is Business Process Management and marketing automation. I support other organizations with process improvement.Why do you participate as a Community Ambassador?I like to share my expertise and help other users. I want to help other users to get as much out of ActiveCampaign as possible.What is your favorite ActiveCampaign feature, automation, or trick?:My favorite features are automations and segmentation, there is so much to improve in process of businesses. Anything else we should know about you?I live in The Netherlands in the beautiful surroundings of South of Limburg, Valkenburg. I love technique and lose

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Giles Magee (he/him) LinkedInLocation: United KingdomCompany: Zephi Limited, Marketing TechnologistWhat is your business background? My background is based in customer service and operations, so I love working out problems that will help people enhance their operational efficiencies.Why do you participate as a Community Ambassador?To help people get the most out of the platform. There are often so many things people do not know about, or do not have the time to figure out. I love being able to help point them in the right direction.What is your favorite ActiveCampaign feature, automation, or trick?:I love the "Start an Automation"/"End an Automation" actions! Being able to work a cohesive flow between automations, is something I always encourag

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Robert Segelquist LinkedInLocation: Houston, TXCompany: Founder, Find Lost RevenueWhat is your business background? Systems consulting. Regardless of what you do, you need to get down to a line of what the consistencies are and how to build on that to make things better for yourself and your company.Also heavily focused on Direct Response, so I want to send emails that make money, not that make me feel good about how warm and fuzzy they are.Why do you participate as a Community Ambassador?Enjoy helping folks out with varied problems and finding solutions they may not have found on their own.What is your favorite ActiveCampaign feature, automation, or trick?:Using CRM Accounts to manage large segments of people with differing variables. Sports T