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Thank you to everyone who has participated in our Active Intelligence Challenge! We’ve loved seeing what you’ve all built throughout the challenge. We have our Week 5 winners! Congrats to:​@advancedutility  ​@erikcrighton  ​@patagoniahealth1  ​@billyb  ​@koalabear_3  ​@pameladenise  ​@J5wood  ​@kenderacademy  ​@fitness.training  ​@johnhughesgolf And for the final leaderboard, here are our top 5 participants from the challenge, winning our grand prize! ​@erikcrighton  ​@advancedutility  ​@pameladenise  ​@koalabear_3  ​@billyb These five are walking away with the full swag bundle — Notebook, Mug, Hat, Shirt, Backpack or Blanket — plus a feature across our LinkedIn and Instagram. Well earned and BIG congratulations! Winners, keep an eye on your DMs this week for information on how to claim your prizes and next steps.  Whether you completed one week or all five, you showed up and you've got real AI outputs to show for it. Check your inbox — we are sending a full recap of everything you bui

Hello,We are trying to use the bulk import API to upload our data with a csv file. I am able to send the file get a 200 response. However, when going into the Active Campaign site to verify the changes, only the custom field values are getting updated. The “First Name” included in the csv file is not reflected in Active Campaign record.Is there something specific we must include? We are using email as the identifier. Additionally, I am able to get the batches I imported via the API. However, when on the Active Campaign site, it does not show on the recent imports list. Is that intentional?  Thanks!

Hi there,We have a Free Trial Onboarding email Automation, and an Active Customer Onboarding email Automation. Each of these is triggered when the freetrial or activecustomer field value changes to true, respectively. Right now, we also have to have a third automation to end the Free Trial Automation when the customer converts to a paid (Active Customer) during the trial period (this is triggered when the freetrial field changes to false and the activecustomer field changes to true). I would like to be able to build this “End Automation” step into the Free Trial Automation itself.I know that I could add if/else conditions before each email send, but that seems SO cludgy.I’m also trying to figure out if there’s a way to use the “Contacts Exit When” setting in the automation itself, using a Conversion, but I’m not understanding how to add the conversion itself into the automation. I created a Conversion for freetrial = false AND activecustomer = true, but those changes happen OUTSIDE of

Has anyone figured out a good way to exclude contacts who purchased a specific product via ecommerce from a segment?As far as I'm aware, the condition: "Product name in Any Order" IS NOT "Product A" doesn't work properly, because if a contact has ever purchased any other product, they will be included in the segment (because technically, the condition is true that at least one of their products was not the "Example Product").

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the insight isn’t even truthful, are also slowing us down from completing our work.The AI tools are so prominent and dominant that it’s actually a hinderance to getting our work done now. Any way to opt out, rearrange, or disable the things we don’t use?  

I have a simple review email in the automation that asks people to pick between 1 and 5 stars, and I set a tag for every rating link to be applied. However, it doesn’t work. It links to the native form, where it then offers option to add feedback. BUT my primary goal is to capture the link with the rating clicked. It’s like link.com/f/74?stars=5&email=bob@gmail.com (email is dynamic). And this is sent to existing contacts. So puzzled, I even disabled site tracking but still doesn’t seem to get it to work. Please advise. 

Hi, is there a way to download all of the emails I have ever sent out? Or export them in a way where I can save what I have sent out?

Hello!I’m trying to create an automation that sends emails X, Y and Z HOURS before a webinar date and time stored in a Date Time Custom Field, and looks like ActiveCampaign only supports sending X DAYS before, but not hours.Is this correct or I’m I missing something? And is there a workaround if a want to send emails 1 hour, 8 hours and 16 hours before a date and time stored in a Date Time Custom Field?Thanks,Ángel.-

 Starting next Tuesday, we're running one challenge a week for five weeks. Each one takes about 5 minutes, uses Active Intelligence, and ends with something you actually made. By the end of May, you’ll have used Active Intelligence five times in five different ways and know exactly how to make each one work for you. Here's what's coming:Week 1: Analyze your last campaign and find out what to change before your next send Week 2: Generate subject line variations for an upcoming email Week 3: Uncover a segment in your list you haven't reached out to yet Week 4: Draft that automation you've been putting off Week 5: Ask Active Intelligence to build your next 30-day marketing planEach week, come back to the weekly challenge thread, post your screenshot and share what you learned, and you're on the leaderboard. The top 10 commenters each week win swag. Finish in the top 5 overall and you’ll win the grand prize, plus we'll feature your business to our 185k+ LinkedIn followers.Week 1 starts Apr

 Week 5 is here, and it's the last one! 🏁Over the last four weeks you've analyzed a campaign, generated subject lines, uncovered a new segment, and drafted an automation. This week, it's time to zoom out.Ask Active Intelligence to look at everything and tell you what to focus on next. Your Week 5 prompt:"Based on my account, what are the 3 most impactful things I should focus on in the next 30 days to improve my marketing results?"Want to go one step further? Try this follow-up:"For each recommendation, tell me what success looks like and how I'd measure it." To enter: Post your 30-day plan in the comments by the end of the week. First 10 to reply win an ActiveCampaign mug or an Amazon gift card. This is also your final leaderboard entry! Grand prize reminder 🏆 — Top 5 finishers across all five weeks take home the Full Swag Bundle plus a featured spot on our LinkedIn (185,000+ followers). Drop your Active Intelligence results below and lock in your grand prize entry! 👇   

That’s a wrap on the series 🎉You built the strategy, created the assets, connected the workflow, and now learned how to read the signals.This final step is the real shift: not just checking numbers, but knowing what to do with what you built.📌 Your one action this weekPick one live workflow and run one full review loop: look at the goal check one insight run one analysis prompt choose one next action Keep it simple. The goal is not more reporting. The goal is better decisions.💬 Share what you learnedWhat did ACAI surface that actually changed your thinking?What metric, Insight Card, or prompt helped you see the next step more clearly?Drop your best analysis prompt below and tag someone whose workflow you want to borrow.🏆 Keep your goal as the lensBusiness Goals let you group campaigns, SMS broadcasts, automations, and forms around a conversion so you can track performance in one place. They also help ACAI suggest ways to improve when things are not on track.If you want a refr

Big thank you to everyone who participated in the Active Intelligence Challenge last week! We’ve loved seeing your results. Week 4 winners - congrats to: ​@erikcrighton  ​@advancedutility  ​@pameladenise  ​@koalabear_3  ​@kenderacademy   ​@sereedy  ​@J5wood  ​@theinstitutesiasa  ​@johnhughesgolfCheck your DMs! I’ll be reaching out shortly with your personal links to claim your ActiveCampaign swag. 🎁 The Grand Prize race is still on 🏆 Every week you participate earns points on the Overall Leaderboard, and our Top 5 finishers will take home the Full Swag Bundle (Notebook, Mug, Hat, Shirt, plus your choice of Backpack or Blanket) and a featured spot in front of 185k+ followers on LinkedIn.Our current leaderboard: ​@erikcrighton  ​@advancedutility  ​@pameladenise  ​@koalabear_3  ​@kenderacademy  ​@billyb  ​@dbrok23  ​@sereedy  ​@sangfroidweb  ​@theinstitutesiasa See you all tomorrow for Week 5! 

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0.65% CR.What remains the same from the process: senders, email content, accounts used, volume/frequency of emails, list of contactsWhat changed: we are retrieving the templates preview content, and adding it to the message that we created with the campaign. Before, we duplicated a previous campaign, edited the content and scheduled it manually all inside ActiveCampaign.These are the endpoints we are using, in order:Create Message (API v3): /api/3/messages Create Campaign (API v1): /admin/api.php?api_action=campaign_create Retrieve Template (API v3): /api/3/template Update Message (API v3): /api/3/messages/ Send Test Email (API v3): /admin/api.php?api_action=campaign_sendWould appreciate your help, as with such a high spam rate, we can't kee

 Week 4 of the Active Intelligence Challenge is live — and this one's for the automations collecting dust on your to-do list. 🔧You know what I'm talking about. The automation you've been meaning to build for months. The one that's going to save you hours every week once it's done… but you never quite get around to starting it. This week, you're building it. And Active Intelligence is doing the heavy lifting.Your Week 4 task: Open Active Intelligence and describe the automation you want to build. That's it. You don't need to know how to set it up — you just need to know what you want it to do.Paste this prompt to get started:"Help me build an automation for [describe your use case]. Walk me through the trigger, the steps, and what the goal of the automation should be." ⭐ This week's featured build: The 7-Day Drip CampaignIf you're not sure where to start, here’s an idea. A drip campaign that nurtures new contacts automatically over 7 days — no manual sends, no forgetting to follow up.

Keep going with the system you startedYou just built the backbone of a smarter customer experience in ActiveCampaign. This week is about taking one piece of that workflow and making it more useful, more connected, and more real.📌 Your one action this weekPick one workflow you started in Session 3 and finish one refinement: make the trigger more evergreen add one SMS step add one AI Action tighten the prompt that built the automation Don’t try to perfect the whole thing. Just make one part stronger.💬 Share what you builtWhat automation are you working on?What audience, goal, or prompt are you testing?Drop your workflow or prompt below and steal an idea from someone else in the thread.🧠 Start with better contextIf you have not updated your Custom Instructions yet, do that first.Custom Instructions are account-wide guidelines that teach Active Intelligence about your business, audience, and communication style, and they apply across conversations, campaign creation, and recommend

Welcome to Week 3 of the Active Intelligence Challenge! 🚀Week 3 is here, and it’s time to stop sending to the same old segments just because they’re already there. Most marketers use the same lists because building new ones is time-consuming, but this week, you’re letting Active Intelligence do the heavy lifting. Your task this week: Use Active Intelligence to uncover a "hidden" audience in your list that you haven’t targeted yet. One prompt, one fresh audience, zero manual digging. Here is your prompt to run in Active Intelligence:Copy and paste this directly into the tool:"Look at my contact list and suggest a segment I haven't targeted yet that might respond well to a re-engagement or nurture campaign."To get even more specific, try adding:"Focus on contacts who haven't opened in 60 days" or "Look at contacts tagged as [your tag] but never purchased."Or, skip the typing and use this quick-start prompt instead:“Help me segment my audience for my next campaign based on engagement pat

Huge thanks to everyone who participated in the Active Intelligence Challenge this week! It’s been great seeing the community dive into these features and share their results. Congratulations to our Week 3 Winners:​@erikcrighton  ​@koalabear_3  ​@advancedutility  ​@billyb  ​@kenderacademy  ​@sereedy  ​@pameladenise  ​@J5wood  ​@CoachToby  ​@johnhughesgolf  What’s next? Keep a close eye on your DMs! I’ll be reaching out shortly with your personal links to claim your ActiveCampaign mug. 🎁 The Race to the Grand Prize 🏆Remember, every week you participate adds points to your name on the Overall Leaderboard. We are still looking for our Top 5 performers to take home the Full Swag Bundle (Notebook, Mug, Hat, Shirt, and the choice of a Backpack or Blanket!) plus a featured spot on our LinkedIn for 185k+ followers to see. Our current leaderboard with 2 weeks left to go!​@erikcrighton  ​@advancedutility  ​@pameladenise  ​@koalabear_3  ​@billyb  ​@dbrok23  ​@sangfroidweb  ​@kenderacademy  ​@ta

Happy Thursday, Community!On Tuesday, we talked about Relevance over Recurrence—the idea that what you say and who you say it to matters far more than just sending because it’s Tuesday.But even the most relevant message can get lost if it hits the inbox at the wrong time. Today’s tip is about closing that gap using Predictive Sending. The Tip: Let Data Dictate the DoorwayWhile you are busy focusing on the strategy and the “Human-in-the-Loop” moments, you can let technology handle the logistical “when.” Predictive sending isn’t just a scheduling tool; it’s a way to honor your customer’s habits.Instead of choosing a “best time to send” based on a generic global study, use the data living in your account to send messages based on individual engagement patterns.Why this matters for your strategy:The “Top of Inbox” Advantage: If a customer typically checks their email at 7:00 PM after work, your relevant strategy shouldn’t arrive at 9:00 AM and get buried under 50 other emails. Respecting t