Unanswered questions

Hello!I’m trying to create an automation that sends emails X, Y and Z HOURS before a webinar date and time stored in a Date Time Custom Field, and looks like ActiveCampaign only supports sending X DAYS before, but not hours.Is this correct or I’m I missing something? And is there a workaround if a want to send emails 1 hour, 8 hours and 16 hours before a date and time stored in a Date Time Custom Field?Thanks,Ángel.-

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the insight isn’t even truthful, are also slowing us down from completing our work.The AI tools are so prominent and dominant that it’s actually a hinderance to getting our work done now. Any way to opt out, rearrange, or disable the things we don’t use?  

HiI’ve recently setup WhatsApp via Active Campaign, using a rented UK mobile number from Twilio. All approved and setup in WhatsApp business manager. I’ve set the display name, however when I start new conversations they come from my mobile number number, not from my display name?Any suggestions?

Hello!Image uploads are broken in the community. Here is a video of the issue:  Could you please take a look and fix it?Thanks,Ángel.-

I have created an idea Where my request is to have the possibility of add a contact to more then one account. This is lacking in AC and available in every CRM system.​​​​​​ 

Hey,I'm trying to extract contact usage and email usage that's available on the admin dashboard, to create an automation using API calls (check screenshot #2). For contact usage, I'm able to gather the data I need. But for email usage/credits/limits, I've tried using API v1, since apparently this information isn't available anywhere else, but even when using an Admin API key, I don't receive the "credits" available on the account (check screenshot #1 and the response I got from the call). While checking the API Key we are using, we made sure that the user is an Admin, that is added to the group "Admin", as instructed in the API docs.Our definition of email usage is: All emails sent in the current billing cycle (including Campaigns + automation sends) Also, we do have multiple accounts we intend to extract the email/contact usage to properly manage subscription upgrades and downgrades. We need to monitor throughout the cycle how much we have used and what's available in each account so

Hello,We are trying to use the bulk import API to upload our data with a csv file. I am able to send the file get a 200 response. However, when going into the Active Campaign site to verify the changes, only the custom field values are getting updated. The “First Name” included in the csv file is not reflected in Active Campaign record.Is there something specific we must include? We are using email as the identifier. Additionally, I am able to get the batches I imported via the API. However, when on the Active Campaign site, it does not show on the recent imports list. Is that intentional?  Thanks!

I have a list of just over 700, and I haven’t sent an email in three years. Is it better to just start a new list as opposed to re-engagement? 

I have created an automation where I selected the contact list I uploaded and designed the email template. All the necessary steps appear to be completed; however, the automation is not sending out emails as expected.Could you please assist me in identifying what might be causing this issue and guide me on how to resolve it?

I am developing a CX app that is supposed to listen to abandoned carts, push the data to my API. I have created as part of this some custom objects. My goal is to receive custom webhook urls from AC and use these to push data at a later time (my app is no synchronous) to the custom objects that will then trigger another automation.The first part works - I receive the cart. What is not happening is any call to my webhook register url to receive the webhook URLs. It does not happen when I setup the app in my automation (the one that uses abandoned carts as a trigger). Since there are two workflows defined here - one is “automation” which works and the other is “generic” which never gets called because I have no idea how I would trigger it. Any idea? For a type: generic inbound workflow with a data_intake, where in the AC UI does the user trigger the connect/select/map setup flow?  Support doesn’t seem to know nor do the docs mention much.