Unanswered questions

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Hey AC,just a heads up that your Webhook UI (the one under Settings > Developers > Webhooks) offers a way to define Signature and other Headers. When entered and saved, the signature/headers is shown again while editing the same webhook (so it seems they are correctly saved along the other webhook data).BUT: neither signature (which itself is also just a header with redacted value field) nor the other public headers are sent along. Not while sending test data, nor when receiving real triggered data.Please fix this bug asap or remove the UI that suggests the feature is available.PS: If it helps, the webhook in question is an unsubscribe webhook with contact, user and system initiated sources.

Hi everyone,We are seeing a deliverability issue with ActiveCampaign emails sent from our own domain, and I’m curious whether others have experienced the same thing.SetupWe send newsletters from our own domain: @konfront.io Example sender address: kv@konfront.io Our sending domain in ActiveCampaign is: Authenticated Verified DMARC exists on our domain SPF passes Composite authentication passesThe problemEmails are delivered fine to Gmail, but when we send to our own Microsoft 365 / Outlook inboxes, the emails do not appear in the inbox.In ActiveCampaign, the emails are marked as Delivered.When we checked Microsoft 365 / Defender quarantine, we found that the emails were being quarantined as:Quarantine reason: High Confidence Phish Policy type: Anti-spam policy Delivery action: Blocked Detection technologies: URL detonation reputationImportant findingIn Microsoft Defender’s URL analysis, one of the URLs in the message is being flagged as phishing.The URL being flagged appears to be th

My manager asked me yesterday whether we could allow website visitors to book a meeting directly with a salesperson, based on whether they are a known contact (by email domain) or by selecting a salesperson/territory from a dropdown. If the person was not a client, their email would be routed to our net-new sales executive. We currently use NinjaForms on our site and Salesforce as our CRM. An AI search said I should use Calendly. The key is that I already pay for all these platforms (including Microsoft Bookings, which is like Calendly), and I don’t want to add another one. So, can I use ActiveCampaign to do this task?  Would love some brainstorming ideas from the community. 

Hey everyone, I’m a former ActiveCampaign user and I’ve just reactivated my account this morning !! I was wondering if it’s possible to integrate the MailTester.Ninja API into the app. It’s super easy to use and could make things much simpler for a lot of people.Thanks in advance 

Hey everyone, I’m a former ActiveCampaign user and I’ve just reactivated my account this morning !! I was wondering if it’s possible to integrate the MailTester.Ninja API into the app. It’s super easy to use and could make things much simpler for a lot of people.Thanks in advance 

Hi gang,I am having the HARDEST time trying to attribute utm tracking with our Calendly events in ActiveCampaign.I can see the utm data in Calendly, but I do not see any of that data available to pass through into ActiveCampaign, whether it be through the direct integration in AC, or through an automation that triggers when an event happens (trying to find the data and then update a field like “Original Source” or “Latest Source”).Every time I try to work with ActiveIntelligence, it proposes ideas (or builds automations) that are not working. Is there an obvious solution that I am missing?

Hi everyone,We have used ActiveCampaign for newsletters for many years without major deliverability issues. Since Wednesday, our test emails and campaigns have suddenly stopped reaching inboxes properly.ActiveCampaign shows the emails as sent, but recipients mostly do not receive them or few they land in spam/junk. We have not made any changes to our usual templates, sender domains, content style, or list setup.What we have checked:Our sending domains show as authenticated in ActiveCampaign. Recent campaign performance has been strong. We tested with link tracking disabled, but the issue remained. Personal Gmail did not receive the test. Work Outlook-email did not receive the test. Personal Outlook received it in spam/junk.From the original Outlook message details authentication appears to pass:SPF: pass DKIM: pass DMARC: pass compauth: passHowever, Microsoft classified the message as high-confidence spam:SCL: 9 BCL: 0 Delivery: Junk / spamThe email appears to be sent via ActiveCampaig

We're planning a comprehensive Ruby on Rails industry report and have already built the dedicated survey landing page.Current stack we use:React Strapi ActiveCampaignNow, I'm unsure how to go-ahead with ActiveCampaign for this. The goal is to analyze the data later for the final report. Has anyone tried it? How would you approach this with activecampaign?

Hello,We submitted our App Studio integration more than five business days ago and its status is still showing as Submitted, without moving to the review stage.This integration is being developed for an active customer implementation, and our delivery timeline currently depends on the App Studio approval.Could you please check if there are any issues with our submission or if there is any additional information required from our side? If possible, we would also appreciate any assistance in prioritizing the review.Thank you in advance.

We would also like to request a complete audit of the domains currently being used for our email communications.The objective is to identify any issues or opportunities for improvement that may be affecting our email deliverability, sender reputation, inbox placement, and overall email performance.Could you please review and provide recommendations regarding: Domain reputation and health SPF, DKIM and DMARC configuration Dedicated vs. shared sending domains Tracking domain configuration Email authentication best practices Potential spam or deliverability risks Domain warm-up status (if applicable) Opportunities to improve inbox placement and sender reputation Please share any findings, recommendations, or actions that you believe could help us improve the performance of our email marketing activities.

In the abandoned cart email, products are currently displayed in a single-column layout (one product per row), which makes the email excessively long whenever multiple items are present in the cart.In addition, the current presentation is not visually appealing and gives the email a low-quality appearance, especially when the cart contains several products. The layout feels cluttered and does not reflect the professional image we want to convey through our brand communications.We would like to change the product section to a two-column grid layout, displaying 2 products per row (2x2, 2x3, etc., depending on the number of items in the cart), while keeping each product's image, name, price, and call-to-action button.Example:Product 1 | Product 2Product 3 | Product 4Product 5 | Product 6The goal is to reduce the overall length of the email, improve readability, create a more professional and visually appealing design, and ultimately increase cart recovery rates.

Hello community,We pulls email_activity records from the /api/3/emailActivities endpoint, and I'm encountering inconsistent results between API calls made on different dates. I wanted to check if anyone else has run into this and found a reliable workaround. The Problem:I called the /api/3/emailActivities endpoint (unfiltered) on June 16, and it returned 239 records. The most recent record had a timestamp of June 16.I called the same endpoint again on June 18 and 20 June, it returned 261 records and 271 records respectively  more records than before(June 16). However, many of the new records have timestamps from June 8 and June 10, which are dates that were already in the past when I made my first call on June 16. Most recent record had tstamp of June 16 Only.This means records from June 8 and June 10 were not returned in my June 16 call, but appeared later in my June 18 and June 20 call.  Is there a recommended approach for building a reliable incremental sync against this endpoint? A

I would like to see reCAPTCHAv3 ability for forms, I use an ActiveCampaign form for some gated content in which people can choose to subscribe to mailing list or not on their way in.Puzzle-style CAPTCHAs can be frustrating at times, and could be even more so to a person who just wants the content. I want to protect the gated content and the mailing list from bots via the same form, but I think the need is still as compelling for just the use of email sign up forms.I notice someone has already asked about this in another part of the forum; 

Newer to the community here!Question regarding AC into Salesforce for updating fields. I think my automation isn’t triggering at the correct time. Here are my automation steps:Automation starts when someone submits a form Contact gets an email Internal team gets notified A new lead is created into Salesforce Tag is added  - added to salesforce Then Add lead to Salesforce campaignI have a separate automation that is doing the followingWhen added to salesforce tag is added Update lead source to ActiveCampaignFor someone reason the lead source isn’t updating. I have the fields mapped properly in the AC dashboard in Salesforce. I am thinking it may be the timing of it all? I tried added the “update lead source” after step 5 in the first automation but that didn’t work. The add to Salesforce campaign works although it takes 20 minutes!Any ideas on what could be the problem?

I received an email titled Action Required: Invalid Unsubscribe Link in Your Scheduled Campaign It looks fake. Far less fake than most scams. Can anyone confirm?