Unanswered questions

I would like to see reCAPTCHAv3 ability for forms, I use an ActiveCampaign form for some gated content in which people can choose to subscribe to mailing list or not on their way in.Puzzle-style CAPTCHAs can be frustrating at times, and could be even more so to a person who just wants the content. I want to protect the gated content and the mailing list from bots via the same form, but I think the need is still as compelling for just the use of email sign up forms.I notice someone has already asked about this in another part of the forum; 

Hi everyone,We are seeing a deliverability issue with ActiveCampaign emails sent from our own domain, and I’m curious whether others have experienced the same thing.SetupWe send newsletters from our own domain: @konfront.io Example sender address: kv@konfront.io Our sending domain in ActiveCampaign is: Authenticated Verified DMARC exists on our domain SPF passes Composite authentication passesThe problemEmails are delivered fine to Gmail, but when we send to our own Microsoft 365 / Outlook inboxes, the emails do not appear in the inbox.In ActiveCampaign, the emails are marked as Delivered.When we checked Microsoft 365 / Defender quarantine, we found that the emails were being quarantined as:Quarantine reason: High Confidence Phish Policy type: Anti-spam policy Delivery action: Blocked Detection technologies: URL detonation reputationImportant findingIn Microsoft Defender’s URL analysis, one of the URLs in the message is being flagged as phishing.The URL being flagged appears to be th

I received an email titled Action Required: Invalid Unsubscribe Link in Your Scheduled Campaign It looks fake. Far less fake than most scams. Can anyone confirm?

Hi everyone,We have used ActiveCampaign for newsletters for many years without major deliverability issues. Since Wednesday, our test emails and campaigns have suddenly stopped reaching inboxes properly.ActiveCampaign shows the emails as sent, but recipients mostly do not receive them or few they land in spam/junk. We have not made any changes to our usual templates, sender domains, content style, or list setup.What we have checked:Our sending domains show as authenticated in ActiveCampaign. Recent campaign performance has been strong. We tested with link tracking disabled, but the issue remained. Personal Gmail did not receive the test. Work Outlook-email did not receive the test. Personal Outlook received it in spam/junk.From the original Outlook message details authentication appears to pass:SPF: pass DKIM: pass DMARC: pass compauth: passHowever, Microsoft classified the message as high-confidence spam:SCL: 9 BCL: 0 Delivery: Junk / spamThe email appears to be sent via ActiveCampaig

Newer to the community here!Question regarding AC into Salesforce for updating fields. I think my automation isn’t triggering at the correct time. Here are my automation steps:Automation starts when someone submits a form Contact gets an email Internal team gets notified A new lead is created into Salesforce Tag is added  - added to salesforce Then Add lead to Salesforce campaignI have a separate automation that is doing the followingWhen added to salesforce tag is added Update lead source to ActiveCampaignFor someone reason the lead source isn’t updating. I have the fields mapped properly in the AC dashboard in Salesforce. I am thinking it may be the timing of it all? I tried added the “update lead source” after step 5 in the first automation but that didn’t work. The add to Salesforce campaign works although it takes 20 minutes!Any ideas on what could be the problem?

My manager asked me yesterday whether we could allow website visitors to book a meeting directly with a salesperson, based on whether they are a known contact (by email domain) or by selecting a salesperson/territory from a dropdown. If the person was not a client, their email would be routed to our net-new sales executive. We currently use NinjaForms on our site and Salesforce as our CRM. An AI search said I should use Calendly. The key is that I already pay for all these platforms (including Microsoft Bookings, which is like Calendly), and I don’t want to add another one. So, can I use ActiveCampaign to do this task?  Would love some brainstorming ideas from the community. 

'search contact' box has disappeared.  have tried all the usuals - different browser, different computer, zoom screen. When I laoad contacts page it appears for a few seconds then vanishes. Any suggestions anyone? - It looks like a bug

I have a simple review email in the automation that asks people to pick between 1 and 5 stars, and I set a tag for every rating link to be applied. However, it doesn’t work. It links to the native form, where it then offers option to add feedback. BUT my primary goal is to capture the link with the rating clicked. It’s like link.com/f/74?stars=5&email=bob@gmail.com (email is dynamic). And this is sent to existing contacts. So puzzled, I even disabled site tracking but still doesn’t seem to get it to work. Please advise. 

I'll admit something. I spent months writing increasingly elaborate prompts before a customer story stopped me cold. Adam Cain at ElectricityRates.com built a working customer-scoring system by opening with the flattest prompt you could imagine: "Just have at this and tell us what you think." He fed Gemini the raw data first, let it surface patterns his team hadn't thought to look for, and only then did he start layering in business rules (contract-end date under 60 days, available savings above 7%). His actual quote: "Don't go and ask AI for specific things. If you have a data set, just upload it." What's a piece of AI prompting or workflow advice you brushed off as too basic, that quietly turned out to be the thing that worked? Would love to hear the ones that embarrassed you a little. Read the full post: How ElectricityRates.com Built an Autonomous Email Engine 

I have written a few hundred newsletters for my list and want to export them all. How do I do that?

The side menu has changed and campaigns are no longer an option. I tried the chat, and the AI only gave me instructions for the old wait of doing it. How can I create a campaign today, with the new setup?

Bumped into a customer story that's been rattling around in my head all week. Adam Cain at ElectricityRates.com runs an entire email operation by himself, and the whole thing hangs on one number per contact: a "Switch Readiness Score" between 0 and 100.Gemini generates the score from about ten customer signals (contract end dates, savings potential, engagement history). A custom object in ActiveCampaign holds it, and the AI decides whether someone gets 14 emails in a week or drips quietly along in the background. Monthly conversions went up 200%, unsubscribes sat at 0.2%.Has anyone else here built something like this for your list? Curious what variables you're feeding the model, and whether you're keeping the score calculation inside your ESP or scoring externally and syncing it in.Read the full post: How ElectricityRates.com Built an Autonomous Email Engine

Hi there,We have a Free Trial Onboarding email Automation, and an Active Customer Onboarding email Automation. Each of these is triggered when the freetrial or activecustomer field value changes to true, respectively. Right now, we also have to have a third automation to end the Free Trial Automation when the customer converts to a paid (Active Customer) during the trial period (this is triggered when the freetrial field changes to false and the activecustomer field changes to true). I would like to be able to build this “End Automation” step into the Free Trial Automation itself.I know that I could add if/else conditions before each email send, but that seems SO cludgy.I’m also trying to figure out if there’s a way to use the “Contacts Exit When” setting in the automation itself, using a Conversion, but I’m not understanding how to add the conversion itself into the automation. I created a Conversion for freetrial = false AND activecustomer = true, but those changes happen OUTSIDE of

Has anyone figured out a good way to exclude contacts who purchased a specific product via ecommerce from a segment?As far as I'm aware, the condition: "Product name in Any Order" IS NOT "Product A" doesn't work properly, because if a contact has ever purchased any other product, they will be included in the segment (because technically, the condition is true that at least one of their products was not the "Example Product").