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Knowledge base overview
Getting StartedGetting Started with ActiveCampaign3 Guides and Tutorials 13 Active Intelligence Education1 Customer Stories6 Innovation Keynote2
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Connect with ActiveCampaignGetting Started with Community5 Ask a Question624 Company Announcements61 Strategy12 Community Ambassadors14 Feedback27

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Welcome to the ActiveCampaign Community!

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The latest & greatest from the community

New to the ActiveCampaign Community? Start here!

Why are we here?Our mission is to create the most valuable marketing automation community available, one that empowers partners, marketers, and Active...

Forum|Forum|2 months ago

1400

Welcome to the New ActiveCampaign Community!!

Hi everyone!I'm Alanna Hurley, Community Manager here at ActiveCampaign, and I'm so excited to officially welcome you to our brand-new community platf...

Forum|Forum|2 months ago

17811

📍 Interested in becoming a Community Ambassador?

Program and Perks 📝ActiveCampaign Community Ambassadors are customers recognized for their deep platform expertise and real world marketing experience...

Forum|Forum|3 months ago

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Ryan_ActiveCampaignCommunity Manager

Tip of the Week: The One-Prompt Deliverability Check

Happy Thursday, Community! On Tactical Tuesday, we discussed the strategy behind "Sender Reputation." Today’s tip is about the easiest way to monitor that health without getting lost in the numbers.Instead of manually auditing every report, you can u

liamliamNew Participant

Community Ambassadors

How are you structuring email marketing for long-term growth?

Hey everyone, I’m curious how you’re approaching email marketing these days, especially for eCommerce or client projects focused on long-term growth.It feels like basic setups (welcome flow, abandoned cart, a few campaigns) are no longer enough to sc

irendorioEmployee

SMS Marketing - SMS Inbox on Mobile App

SMS Marketing - SMS Inbox on Mobile AppRELEASE NOTE

We're excited to announce that the SMS Inbox is now available on the ActiveCampaign mobile app. Respond to customer SMS replies in real time – wherever you are. Never miss a moment to connect, nurture prospects, and close deals through instant, perso

Ryan_ActiveCampaignCommunity Manager

Tactical Tuesday: The Sender Reputation Scorecard (Deliverability)

Happy Tuesday, Community! You can have the best copy and the most beautiful automations in the world, but if they land in the Promotions tab (or worse, the Spam folder), they aren't doing any work for your business.Today’s tactic is about protecting

wineandsongNew Participant

Send level data from email activities endpoint

I’m trying to retreive raw data for each email a contact has been sent. This would result in a large table with millions of rows, since we send millions of emails.I thought that email activities would be the end point that need for this and wrote a p

healthcastsNew Participant

How can I turn off or bypass the majority of the AI tools?

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the ins

Ryan_ActiveCampaignCommunity Manager

Tip of the Week: Using Custom Instructions to Give Your AI a "Memory"

Happy Thursday, Community! On Tactical Tuesday, we talked about using Active Intelligence (AI) as a force multiplier to buy back your time. Today, I’m sharing the "hidden gem" that makes that possible: Custom Instructions.If you’ve ever felt like you

Ryan_ActiveCampaignCommunity Manager

Getting Started with Community

Welcome to our newest community members this Month!

We're so glad you're here! This community is filled with marketers, business owners, and ActiveCampaign users who love sharing ideas, solving challenges, and celebrating wins together. We'd love to get to know you! Drop a comment below and tell us:💫

Ryan_ActiveCampaignCommunity Manager

Tactical Tuesday: Active Intelligence Prompting

Hey Community! We’ve just added an Active Intelligence Prompt Library to our Community site, and it got me thinking about the bigger picture: Active Intelligence. We all know the "blank page" struggle. Whether you're building a new customer automatio

AdminCommunity Manager

Miscellaneous Prompts

Miscellaneous prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Personalize email with tags Personalize my email for me using up to 3 personalization tags. Personalize with name and company Personalize

liamliamNew Participant

Community Ambassadors

How are you structuring email marketing for long-term growth?

Hey everyone, I’m curious how you’re approaching email marketing these days, especially for eCommerce or client projects focused on long-term growth.It feels like basic setups (welcome flow, abandoned cart, a few campaigns) are no longer enough to sc

healthcastsNew Participant

How can I turn off or bypass the majority of the AI tools?

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the ins

Brombaer1971New Participant

Sorting a report by email

Obviously I struggle with Views since this is my 2nd question. I would love to sort the reports view (and possible other views) by email. But in a useful manner so they are sorted by domain first and than by the account name. Is this possible ?

spun-usNew Participant

Lower deliverability / higher spam rate after automating campaign creation

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0

activeautomationsParticipating Frequently

Embed Preference Center?

Has anyone found a creative way to embed the preference Center into a designed Page?

mrheadNew Participant

Are DELETE /fieldOptions/{id} and PUT /fieldOption/bulk supported API endpoints?

Hey Team,We’re building an integration that syncs custom field options via the API. We use POST /fieldOption/bulk to create field options, which works well.However, we also need to update and delete individual field options (e.g., when a product name

FunnelsflexNew Participant

Best way to organize multiple automations without overlap?

Hi everyone,I’m working on a setup with multiple automations running at the same time (lead nurturing, onboarding, and re-engagement), and I’m finding it a bit tricky to keep things organized without contacts jumping between flows unexpectedly.I’ve b

Brombaer1971New Participant

Changing a Reports View

Hello,I am quite new to ActiveCampaign so bear with me.We send out a newsletter and I am viewing the report. Lots of entries registered with free email adresses like gmail, etc. However quite a lot from them belong to companies and I like to see that

luannehopkinsonNew Participant

Issue - Something went wrong We're having trouble loading this page right now - on every page

My Active campaign crashed while i was editing a new campaign and shows the error - Something went wrongWe're having trouble loading this page right now On Chrome and safari. And there is no option to click to ask for help or log a ticket. I tried to

vamoniNew Participant

Question regarding CRM and Deals data after downgrade

Dear ActiveCampaign Community,I am currently actively using the CRM features, including the Deals functionality.If I downgrade my plan, will the existing CRM and Deals data remain available, or will any of it be lost?Thank you in advance for your hel

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Getting Started with Community

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Ask a Question

624 topics

Company Announcements

61 topics

Strategy

12 topics

Community Ambassadors

17 topics

Feedback

27 topics

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