Skip to main content

- - Knowledge base overview
Ideas
Product Updates
Groups
Partner Community
Events

Create topic
Login

Welcome to the ActiveCampaign Community!

Ask questions, get answers and engage with your peers

2,874 Topics
6,919 Replies
5,938 Members

Community

Start discussions, ask questions, get answers

Resource Library

Read product guides and how-to's

Autonomous Marketing

Discover AI strategies and insights for smarter marketing automation.

Ideas

Submit ideas and suggestions to our team

Product Updates

Read the latest news from our product team

Events

Explore and RSVP for upcoming events

Find your Group!

Explore our groups to find your people

Find Your Group

Featured topics

The latest & greatest from the community

New to the ActiveCampaign Community? Start here!

Why are we here?Our mission is to create the most valuable marketing automation community available, one that empowers partners, marketers, and Active...

Forum|Forum|2 months ago

1180

Welcome to the New ActiveCampaign Community!!

Hi everyone!I'm Alanna Hurley, Community Manager here at ActiveCampaign, and I'm so excited to officially welcome you to our brand-new community platf...

Forum|Forum|2 months ago

17011

📍 Interested in becoming a Community Ambassador?

Program and Perks 📝ActiveCampaign Community Ambassadors are customers recognized for their deep platform expertise and real world marketing experienc...

Forum|Forum|2 months ago

410

Recent activity
Help others
Categories

Ryan_ActiveCampaignCommunity Manager

Tip of the week: "Last engaged date" automation

Happy Thursday, Community!Following up on our Tactical Tuesday debate about when to let go of "cold" leads, today’s tip is about how to stop guessing and start automating your visibility into your audience's behavior.The secret to high engagement isn

Ryan_ActiveCampaignCommunity Manager

Getting Started with Community

Smarter Segmentation Starts With Better Data: a guest post written by ZeroBounce:

Following up on our conversation yesterday about list hygiene, I wanted to dive deeper into a "hidden" profit killer: Data Decay.We often spend hours building the perfect segments in ActiveCampaign, but if the data inside those segments is "dirty" (s

Ryan_ActiveCampaignCommunity Manager

Tactical Tuesdays: List Hygiene

Hey Community! For today’s strategy session, we’re talking about List Hygiene.We all know the feeling of watching a contact list grow, but bigger isn't always better. When a lead stops engaging (no opens, no clicks, no replies, etc) they stop being a

activeautomationsParticipating Frequently

Who else wants shorter Wait-step times? (5 minutes is too long)

Who agrees we need options for shorter Wait-step times? 5 minutes is too high for some use cases. Go up above to ‘Ideas’ and upvote the idea on allowing Wait-times in seconds. This way you can wait maybe 5, 10 or 30 seconds...even 1 or 2 minutes. Wha

Ryan_ActiveCampaignCommunity Manager

Thursday tip of the week: Default field values

Happy Thursday! We’re continuing our personalization theme today by talking about default field values.Ever sent a campaign with a personalization tag, only to realize some contacts didn't have that info on file? Without a default value, tags like %F

Ryan_ActiveCampaignCommunity Manager

Company Announcements

Spring 2026 Innovation Keynote: The Next Chapter of Autonomous Marketing

Ready to level up your marketing stack?Mark your calendars for ActiveCampaign’s Spring 2026 Innovation Keynote!We're diving deep into the world of autonomous marketing and showing you how to put AI to work for your business.Catch the latest feature a

Ryan_ActiveCampaignCommunity Manager

Tactical Tuesdays: Let's talk strategy!

Hey ActiveCampaign Community!We’re kicking off a new weekly tradition to help everyone grow their business and sharpen their marketing. Starting today, I’ll be posting twice a week right here in our community space: Tactical Tuesdays: We’ll dive into

spun-usNew Participant

Lower deliverability / higher spam rate after automating campaign creation

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0

activeautomationsParticipating Frequently

Embed Preference Center?

Has anyone found a creative way to embed the preference Center into a designed Page?

joannngEmployee

Ask Active Intelligence to trigger an action with your CX apps such as sending an SMS with Twilio.

Build Multi-Channel Customer Journeys With CX Apps and Advanced Deal IntelligenceRelease Note

February 12, 2026 • AIWe are excited to announce major expansion of Active Intelligence automation capabilities. Tell Active Intelligence to draft and edit entire customer journeys using powerful triggers and actions from your favorite CX apps- inclu

spun-usNew Participant

Lower deliverability / higher spam rate after automating campaign creation

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0

activeautomationsParticipating Frequently

Embed Preference Center?

Has anyone found a creative way to embed the preference Center into a designed Page?

mrheadNew Participant

Are DELETE /fieldOptions/{id} and PUT /fieldOption/bulk supported API endpoints?

Hey Team,We’re building an integration that syncs custom field options via the API. We use POST /fieldOption/bulk to create field options, which works well.However, we also need to update and delete individual field options (e.g., when a product name

FunnelsflexNew Participant

Best way to organize multiple automations without overlap?

Hi everyone,I’m working on a setup with multiple automations running at the same time (lead nurturing, onboarding, and re-engagement), and I’m finding it a bit tricky to keep things organized without contacts jumping between flows unexpectedly.I’ve b

Brombaer1971New Participant

Sorting a report by email

Obviously I struggle with Views since this is my 2nd question. I would love to sort the reports view (and possible other views) by email. But in a useful manner so they are sorted by domain first and than by the account name. Is this possible ?

Brombaer1971New Participant

Changing a Reports View

Hello,I am quite new to ActiveCampaign so bear with me.We send out a newsletter and I am viewing the report. Lots of entries registered with free email adresses like gmail, etc. However quite a lot from them belong to companies and I like to see that

luannehopkinsonNew Participant

Issue - Something went wrong We're having trouble loading this page right now - on every page

My Active campaign crashed while i was editing a new campaign and shows the error - Something went wrongWe're having trouble loading this page right now On Chrome and safari. And there is no option to click to ask for help or log a ticket. I tried to

vamoniNew Participant

Question regarding CRM and Deals data after downgrade

Dear ActiveCampaign Community,I am currently actively using the CRM features, including the Deals functionality.If I downgrade my plan, will the existing CRM and Deals data remain available, or will any of it be lost?Thank you in advance for your hel

mrheadNew Participant

Terminal failure statuses for bulk imports

Hey Team,The API documentation for bulk imports mentions two terminal failure statuses: failed and interrupted. However, it does not explain how these statuses occur or how they should be handled. Can they result from an error on the ActiveCampaign s

loyolapressNew Participant

AI components on the page

On the campaigns page….Why do the AI features have to take up so much real estate if we’re not using them. I find it so frustrating to have to scroll down the page to get to my work all of time. Can’t we hide it if we’re not using it?? It takes up ha

Connect with ActiveCampaign

-

Getting Started with Community

4 topics

Ask a Question

620 topics

Company Announcements

60 topics

Community Ambassadors

16 topics

Feedback

27 topics

Events Calendar

Need more help?

Help Center

Learn the building blocks of the ActiveCampaign

Request a Demo

Get 1-on-1 time with an expert to ask anything you want

Contact Us

Have questions or need help? Here’s how you can contact us.

Powered by Gainsight

Terms & Conditions Cookie settings Accessibility statement

Sign up

Already have an account? Login

Login with SSO

Login with Token

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login with SSO

Login with Token

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK