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Question

Anyone else locked out of Campaigns (auth token error)?

  • July 30, 2026
  • 1 reply
  • 39 views
C

Hey ACers,

Is the Campaigns page down for you as well? 

I cannot access anything in my Campaigns area. The rest of the platform is fine (Contacts, etc)

As soon as even select the email tab to choose a subpage, it redirects to an Auth Token Error page

I’ve tried everything (clearing cache, incog, different VPN, different browser, etc). Nothing works. Everything was working fine yesterday.

I’ve been using AC for a decade and am not unfamiliar with basic browser issues etc.

Also, I can’t even open a real ticket - the only option I have for support is the AI chat, which refuses to handoff to an actual human or open a ticket. It will not get out of gatekeeping mode.

Considering how much I spend each month ($300+) and how long I’ve been a customer, one would hope that I wouldn’t be relegated to chatting with “AC-GPT” when there’s a critical break.

Apologies for the vent, but this is such a bad look for something that’s supposed to be best in class.

Anyway, just wondering if I’m the only one?

Thanks

1 reply

Alanna Hurley
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  • Alanna Hurley
  • Community Manager
  • August 6, 2026

Hi Chris,

You weren’t the only one. We identified a broader issue affecting access to Campaigns and Email on July 30. Our engineers have resolved the incident, and this wasn’t caused by anything you did or by a basic browser setting.

Please try signing out, closing all ActiveCampaign tabs, and signing back in before opening Campaigns again. You can also follow the incident updates here: https://status.activecampaign.com/incidents/vrh3f973yb1t

If you’re still seeing the Authentication Token Error, please reply here with your ActiveCampaign account URL, browser and operating system, a screenshot of the error, and whether it affects other users on your account. Please don’t post passwords, personal contact data, or customer information in the community.

We’re sorry for the disruption, and thank you for flagging it.

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