I noticed a section stating it was 1:1 support, but the link directed to a 1:1 sales demo. As a current customer, I need targeted assistance with a task specifically, creating and implementing more effective segments.
Solved
Is there a place to get personalized 1:1 help?
Best answer by mbehna
Hi
For help with an existing account, you can book a 1:1 call with our Customer Experience team here: 1:1 Customer Experience call. They can help troubleshoot campaigns and automations and provide more in-depth product guidance. You can also log in and use the Help icon, then select Chat with us, if chat is available for your account.
Since you’re working on segmentation, it may help to have your segment logic and any relevant campaign or automation links ready. If you need us to take a closer look at something account-specific, email us at help@activecampaign.com and our team can help from there.
why don’t you place your question here, we probably can help you.
+1Hi
For help with an existing account, you can book a 1:1 call with our Customer Experience team here: 1:1 Customer Experience call. They can help troubleshoot campaigns and automations and provide more in-depth product guidance. You can also log in and use the Help icon, then select Chat with us, if chat is available for your account.
Since you’re working on segmentation, it may help to have your segment logic and any relevant campaign or automation links ready. If you need us to take a closer look at something account-specific, email us at help@activecampaign.com and our team can help from there.
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