On June 3, I received more than 49,000 bulk signups. The only information I see about bulk removals is to setup up tracking of who hasn’t opened an email in the past 90 days, but I don’t want to wait 90 days to fix this. How can I bulk remove them?
Solved
I had over 49,000 spam signups last week - how can I bulk remove them?
Best answer by leadflowagency
For the 49,000 today, ActiveCampaign support may be able to help you do all at once. I’d ask them first. The key is being able to isolate / identify them so you don’t get rid of good contacts with these bad ones.
In the past you could run all of them through an automation and unsubscribe them from all. You could then filter your contacts view so you wouldn’t see them.
To truly get rid / delete them so you don’t see them in your account, you’d likely need someone to use the API to do it.
For anyone reading this in future:
You’l want to identify how they got in to stop this in future.
Did they come via API or form?
You can prevent contacts from getting in using a tool like spamkill on forms, or if they somehow get in, if you have an email validation tool integrated, it would catch them then.
For the 49,000 today, ActiveCampaign support may be able to help you do all at once. I’d ask them first. The key is being able to isolate / identify them so you don’t get rid of good contacts with these bad ones.
In the past you could run all of them through an automation and unsubscribe them from all. You could then filter your contacts view so you wouldn’t see them.
To truly get rid / delete them so you don’t see them in your account, you’d likely need someone to use the API to do it.
For anyone reading this in future:
You’l want to identify how they got in to stop this in future.
Did they come via API or form?
You can prevent contacts from getting in using a tool like spamkill on forms, or if they somehow get in, if you have an email validation tool integrated, it would catch them then.
Thanks for your response! Do you have any idea how I can reach ActiveCampaign support? The chat and phone are only AI and I’m not sure how to reach a human. I even tried the sales line, but that just goes directly to voicemail.
I wish I knew how they did it. I have a signup form on my website (Wordpress), with a captcha. It’s not super secure, but until now it’s been fine. And now I can’t sign up anyone with that form, which is puzzling.
try the gear in top right corner
click it, look for view support tickets.
click that and see if you can get help that way via that chat.
Is your account relatively new or old (is before 2025)?
Unfortunately, “view support tickets” just brings up a blank AI chat box. I created my account around 2018 or so - it’s definitely not new.
As a side note, this bumped me up to a higher tier and now I’m being charged $982! I will dispute this with my credit card company if I have to, but I’d rather speak to someone at ActiveCampaign - if that’s even possible
+3Hi there! I’m really sorry you’re dealing with this, especially with the billing jump on top of the signup spike.
At this point, I’d treat this as both a support issue and a billing issue.
The official path to your tickets is still through the Help bubble in your account. From there, you can open chat and use “view my tickets” / “View your Support tickets” to pull up open or solved requests and add updates there. If that flow is only opening a blank AI chat for you, I would say that explicitly in the message so it’s attached to the case history.
Given everything you shared, I’d include these details in the ticket update:
-
the spike happened on June 3
-
roughly 49,000 unwanted signups came in
-
the WordPress form appears to be affected now, since you can’t sign anyone up through it
-
the spike pushed your account into a higher billing tier
-
you need both contact cleanup help and a billing review
Since this appears to be tied to the form, I’d also pause that form or tighten protections on it while support reviews things, just to prevent more bad signups from coming in.
And since your account is older, it may also be worth asking whether there are any older-account cleanup options available to help remove the June 3 batch faster!
Thanks so much for the help! I’ll put all of that in the chat, but I don’t know what the point is. It’s only AI, no human, so what’s the purpose if I can’t talk to anyone?
+3Amazing! I’m so glad you were able to get through to our team, hopefully they can help everything in your account be resolved soon 🙌
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.