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Question

'search contact' box disappeared.

  • June 12, 2026
  • 1 reply
  • 53 views

janeyleegrace

'search contact' box has disappeared.  have tried all the usuals - different browser, different computer, zoom screen. When I laoad contacts page it appears for a few seconds then vanishes. Any suggestions anyone? - It looks like a bug

1 reply

Alanna Hurley
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  • Community Manager
  • June 16, 2026

That does sound more like a UI/account issue than a browser issue, especially since you’ve already tested different browsers, computers, and zoom levels.

A couple of things I’d check:

  • Make sure you’re on the main Contacts overview page and not inside a saved segment or an individual contact record.

  • On some accounts, the search experience has moved into the newer Advanced Search area, so look for the search field below “Find the contacts you need” rather than only in the old top-right location.

If it appears for a few seconds and then vanishes, I’d lean toward this being something Support needs to investigate on the account itself rather than a local browser problem.

So yes - based on what you described, opening a support ticket is probably the right next step.