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I'll admit something. I spent months writing increasingly elaborate prompts before a customer story stopped me cold. Adam Cain at ElectricityRates.com built a working customer-scoring system by opening with the flattest prompt you could imagine: "Just have at this and tell us what you think." He fed Gemini the raw data first, let it surface patterns his team hadn't thought to look for, and only then did he start layering in business rules (contract-end date under 60 days, available savings above 7%). His actual quote: "Don't go and ask AI for specific things. If you have a data set, just upload it." What's a piece of AI prompting or workflow advice you brushed off as too basic, that quietly turned out to be the thing that worked? Would love to hear the ones that embarrassed you a little. Read the full post: How ElectricityRates.com Built an Autonomous Email Engine 

I have written a few hundred newsletters for my list and want to export them all. How do I do that?

The side menu has changed and campaigns are no longer an option. I tried the chat, and the AI only gave me instructions for the old wait of doing it. How can I create a campaign today, with the new setup?

Bumped into a customer story that's been rattling around in my head all week. Adam Cain at ElectricityRates.com runs an entire email operation by himself, and the whole thing hangs on one number per contact: a "Switch Readiness Score" between 0 and 100.Gemini generates the score from about ten customer signals (contract end dates, savings potential, engagement history). A custom object in ActiveCampaign holds it, and the AI decides whether someone gets 14 emails in a week or drips quietly along in the background. Monthly conversions went up 200%, unsubscribes sat at 0.2%.Has anyone else here built something like this for your list? Curious what variables you're feeding the model, and whether you're keeping the score calculation inside your ESP or scoring externally and syncing it in.Read the full post: How ElectricityRates.com Built an Autonomous Email Engine

Hi there,We have a Free Trial Onboarding email Automation, and an Active Customer Onboarding email Automation. Each of these is triggered when the freetrial or activecustomer field value changes to true, respectively. Right now, we also have to have a third automation to end the Free Trial Automation when the customer converts to a paid (Active Customer) during the trial period (this is triggered when the freetrial field changes to false and the activecustomer field changes to true). I would like to be able to build this “End Automation” step into the Free Trial Automation itself.I know that I could add if/else conditions before each email send, but that seems SO cludgy.I’m also trying to figure out if there’s a way to use the “Contacts Exit When” setting in the automation itself, using a Conversion, but I’m not understanding how to add the conversion itself into the automation. I created a Conversion for freetrial = false AND activecustomer = true, but those changes happen OUTSIDE of

Has anyone figured out a good way to exclude contacts who purchased a specific product via ecommerce from a segment?As far as I'm aware, the condition: "Product name in Any Order" IS NOT "Product A" doesn't work properly, because if a contact has ever purchased any other product, they will be included in the segment (because technically, the condition is true that at least one of their products was not the "Example Product").

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the insight isn’t even truthful, are also slowing us down from completing our work.The AI tools are so prominent and dominant that it’s actually a hinderance to getting our work done now. Any way to opt out, rearrange, or disable the things we don’t use?  

Hi, is there a way to download all of the emails I have ever sent out? Or export them in a way where I can save what I have sent out?

Hello!I’m trying to create an automation that sends emails X, Y and Z HOURS before a webinar date and time stored in a Date Time Custom Field, and looks like ActiveCampaign only supports sending X DAYS before, but not hours.Is this correct or I’m I missing something? And is there a workaround if a want to send emails 1 hour, 8 hours and 16 hours before a date and time stored in a Date Time Custom Field?Thanks,Ángel.-

That’s a wrap on the series 🎉You built the strategy, created the assets, connected the workflow, and now learned how to read the signals.This final step is the real shift: not just checking numbers, but knowing what to do with what you built.📌 Your one action this weekPick one live workflow and run one full review loop: look at the goal check one insight run one analysis prompt choose one next action Keep it simple. The goal is not more reporting. The goal is better decisions.💬 Share what you learnedWhat did ACAI surface that actually changed your thinking?What metric, Insight Card, or prompt helped you see the next step more clearly?Drop your best analysis prompt below and tag someone whose workflow you want to borrow.🏆 Keep your goal as the lensBusiness Goals let you group campaigns, SMS broadcasts, automations, and forms around a conversion so you can track performance in one place. They also help ACAI suggest ways to improve when things are not on track.If you want a refr

Big thank you to everyone who participated in the Active Intelligence Challenge last week! We’ve loved seeing your results. Week 4 winners - congrats to: ​@erikcrighton  ​@advancedutility  ​@pameladenise  ​@koalabear_3  ​@kenderacademy   ​@sereedy  ​@J5wood  ​@theinstitutesiasa  ​@johnhughesgolfCheck your DMs! I’ll be reaching out shortly with your personal links to claim your ActiveCampaign swag. 🎁 The Grand Prize race is still on 🏆 Every week you participate earns points on the Overall Leaderboard, and our Top 5 finishers will take home the Full Swag Bundle (Notebook, Mug, Hat, Shirt, plus your choice of Backpack or Blanket) and a featured spot in front of 185k+ followers on LinkedIn.Our current leaderboard: ​@erikcrighton  ​@advancedutility  ​@pameladenise  ​@koalabear_3  ​@kenderacademy  ​@billyb  ​@dbrok23  ​@sereedy  ​@sangfroidweb  ​@theinstitutesiasa See you all tomorrow for Week 5! 

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0.65% CR.What remains the same from the process: senders, email content, accounts used, volume/frequency of emails, list of contactsWhat changed: we are retrieving the templates preview content, and adding it to the message that we created with the campaign. Before, we duplicated a previous campaign, edited the content and scheduled it manually all inside ActiveCampaign.These are the endpoints we are using, in order:Create Message (API v3): /api/3/messages Create Campaign (API v1): /admin/api.php?api_action=campaign_create Retrieve Template (API v3): /api/3/template Update Message (API v3): /api/3/messages/ Send Test Email (API v3): /admin/api.php?api_action=campaign_sendWould appreciate your help, as with such a high spam rate, we can't kee

 Week 4 of the Active Intelligence Challenge is live — and this one's for the automations collecting dust on your to-do list. 🔧You know what I'm talking about. The automation you've been meaning to build for months. The one that's going to save you hours every week once it's done… but you never quite get around to starting it. This week, you're building it. And Active Intelligence is doing the heavy lifting.Your Week 4 task: Open Active Intelligence and describe the automation you want to build. That's it. You don't need to know how to set it up — you just need to know what you want it to do.Paste this prompt to get started:"Help me build an automation for [describe your use case]. Walk me through the trigger, the steps, and what the goal of the automation should be." ⭐ This week's featured build: The 7-Day Drip CampaignIf you're not sure where to start, here’s an idea. A drip campaign that nurtures new contacts automatically over 7 days — no manual sends, no forgetting to follow up.

Keep going with the system you startedYou just built the backbone of a smarter customer experience in ActiveCampaign. This week is about taking one piece of that workflow and making it more useful, more connected, and more real.📌 Your one action this weekPick one workflow you started in Session 3 and finish one refinement: make the trigger more evergreen add one SMS step add one AI Action tighten the prompt that built the automation Don’t try to perfect the whole thing. Just make one part stronger.💬 Share what you builtWhat automation are you working on?What audience, goal, or prompt are you testing?Drop your workflow or prompt below and steal an idea from someone else in the thread.🧠 Start with better contextIf you have not updated your Custom Instructions yet, do that first.Custom Instructions are account-wide guidelines that teach Active Intelligence about your business, audience, and communication style, and they apply across conversations, campaign creation, and recommend

Welcome to Week 3 of the Active Intelligence Challenge! 🚀Week 3 is here, and it’s time to stop sending to the same old segments just because they’re already there. Most marketers use the same lists because building new ones is time-consuming, but this week, you’re letting Active Intelligence do the heavy lifting. Your task this week: Use Active Intelligence to uncover a "hidden" audience in your list that you haven’t targeted yet. One prompt, one fresh audience, zero manual digging. Here is your prompt to run in Active Intelligence:Copy and paste this directly into the tool:"Look at my contact list and suggest a segment I haven't targeted yet that might respond well to a re-engagement or nurture campaign."To get even more specific, try adding:"Focus on contacts who haven't opened in 60 days" or "Look at contacts tagged as [your tag] but never purchased."Or, skip the typing and use this quick-start prompt instead:“Help me segment my audience for my next campaign based on engagement pat

Huge thanks to everyone who participated in the Active Intelligence Challenge this week! It’s been great seeing the community dive into these features and share their results. Congratulations to our Week 3 Winners:​@erikcrighton  ​@koalabear_3  ​@advancedutility  ​@billyb  ​@kenderacademy  ​@sereedy  ​@pameladenise  ​@J5wood  ​@CoachToby  ​@johnhughesgolf  What’s next? Keep a close eye on your DMs! I’ll be reaching out shortly with your personal links to claim your ActiveCampaign mug. 🎁 The Race to the Grand Prize 🏆Remember, every week you participate adds points to your name on the Overall Leaderboard. We are still looking for our Top 5 performers to take home the Full Swag Bundle (Notebook, Mug, Hat, Shirt, and the choice of a Backpack or Blanket!) plus a featured spot on our LinkedIn for 185k+ followers to see. Our current leaderboard with 2 weeks left to go!​@erikcrighton  ​@advancedutility  ​@pameladenise  ​@koalabear_3  ​@billyb  ​@dbrok23  ​@sangfroidweb  ​@kenderacademy  ​@ta

Happy Thursday, Community!On Tuesday, we talked about Relevance over Recurrence—the idea that what you say and who you say it to matters far more than just sending because it’s Tuesday.But even the most relevant message can get lost if it hits the inbox at the wrong time. Today’s tip is about closing that gap using Predictive Sending. The Tip: Let Data Dictate the DoorwayWhile you are busy focusing on the strategy and the “Human-in-the-Loop” moments, you can let technology handle the logistical “when.” Predictive sending isn’t just a scheduling tool; it’s a way to honor your customer’s habits.Instead of choosing a “best time to send” based on a generic global study, use the data living in your account to send messages based on individual engagement patterns.Why this matters for your strategy:The “Top of Inbox” Advantage: If a customer typically checks their email at 7:00 PM after work, your relevant strategy shouldn’t arrive at 9:00 AM and get buried under 50 other emails. Respecting t

HiI’ve recently setup WhatsApp via Active Campaign, using a rented UK mobile number from Twilio. All approved and setup in WhatsApp business manager. I’ve set the display name, however when I start new conversations they come from my mobile number number, not from my display name?Any suggestions?

Hello!Image uploads are broken in the community. Here is a video of the issue:  Could you please take a look and fix it?Thanks,Ángel.-

I have created an idea Where my request is to have the possibility of add a contact to more then one account. This is lacking in AC and available in every CRM system.​​​​​​ 

Hey,I'm trying to extract contact usage and email usage that's available on the admin dashboard, to create an automation using API calls (check screenshot #2). For contact usage, I'm able to gather the data I need. But for email usage/credits/limits, I've tried using API v1, since apparently this information isn't available anywhere else, but even when using an Admin API key, I don't receive the "credits" available on the account (check screenshot #1 and the response I got from the call). While checking the API Key we are using, we made sure that the user is an Admin, that is added to the group "Admin", as instructed in the API docs.Our definition of email usage is: All emails sent in the current billing cycle (including Campaigns + automation sends) Also, we do have multiple accounts we intend to extract the email/contact usage to properly manage subscription upgrades and downgrades. We need to monitor throughout the cycle how much we have used and what's available in each account so

Happy Tuesday, Community! We’ve all heard that "consistency is king." For years, the gold standard has been the weekly newsletter, sent rain or shine, because "that’s what we always do."But here is the strategic hard truth: A consistent schedule doesn't guarantee a consistent connection.If you are sending a message just because the calendar says so, you aren’t building a relationship; you’re just creating a routine. Today, the real competitive advantage is moving from Calendar-Based Sends to Value-Based Sends. The Strategy: Audit the "Why" Before the "When"Instead of starting with the clock, start with the customer's journey. Strategic relevance is about moving away from "shouting into the crowd" and toward "answering the call."The shift looks like this: Focus on Intent: Stop asking "When should I send?" and start asking "What is the next logical step for my customer?" Respect the Inbox: Every time you send an email, you are spending "trust capital." Ensure the value they get out of

Happy Monday, Community!We are officially moving into Part 2 of the Idea to Impact Series. If you’re ready to turn your marketing ideas into a high-performing, AI-powered system, now is the time to jump in. 📍 This Week’s Focus:Virtual Study Hall: The Idea to Impact Series We’re continuing our 4-week journey to build your complete marketing system from the ground up. Missed Part 1? No problem. You can catch the recording from last week right here to get caught up before our next session: https://events.activecampaign.com/activecampaign/imagine-from-goal-to-strategy?utm_bmcr_source=rm_community_5.11  🎓 Weekly Training & EventsBeyond our special series, we have a full schedule of weekly workshops covering everything from building your first campaign to mastering advanced automation.👉 Explore the Full Training Schedule Here Quick Question: For those who caught Part 1 of the Idea to Impact series, what was your biggest "aha" moment? Let us know in the comments!👇

A massive shout-out to everyone who jumped into the Active Intelligence Challenge this week! It was incredible to see how you all used the "Strategic Scout" to move past the blank-page syndrome and brainstorm high-impact subject lines.We saw some brilliant variations; from curiosity-driven hooks to direct, value-first headers.  Congratulations to our Week 2 Winners:​@erikcrighton  ​@koalabear_3  ​@dbrok23 ​@pameladenise ​@tatumhanna ​@advancedutility ​@billyb ​@kenderacademy ​@patagoniahealth1 ​@J5wood What’s next? Keep a close eye on your DMs! I’ll be reaching out shortly with your personal links to claim your ActiveCampaign mug. 🎁 The Race to the Grand Prize 🏆Remember, every week you participate adds points to your name on the Overall Leaderboard. We are still looking for our Top 5 performers to take home the Full Swag Bundle (Notebook, Mug, Hat, Shirt, and the choice of a Backpack or Blanket!) plus a featured spot on our LinkedIn for 185k+ followers to see.

Happy Thursday, Community!On Tuesday, we talked about the power of the Human-in-the-Loop system; using automations to tell you exactly when a customer needs a person, not a prompt. Today, we’re looking at the tactical "secret sauce" to make those human moments seamless. The Tip: Move beyond "You have a new lead" alerts and build a Context Brief into your Internal Notifications.When you trigger an internal notification to yourself or your sales team, don't just send a name and an email. Use Personalization Tags to pull in the data your "Strategic Scout" (Active Intelligence) has been tracking. What to include in your "Smart Alert":Instead of a blank email, set your notification to include: The Intent Trigger: "This person just visited the [Product Name] pricing page 3 times." The Recent Win: "They just completed the [Course Name] onboarding." The Last Touch: "Their last opened email was [Subject Line] on [Date]."  Why this is a "Quick Win": Zero Research Time: You (or your team) don