Connect with ActiveCampaign

Happy Thursday, Community!On Tuesday, we talked about Relevance over Recurrence—the idea that what you say and who you say it to matters far more than just sending because it’s Tuesday.But even the most relevant message can get lost if it hits the inbox at the wrong time. Today’s tip is about closing that gap using Predictive Sending. The Tip: Let Data Dictate the DoorwayWhile you are busy focusing on the strategy and the “Human-in-the-Loop” moments, you can let technology handle the logistical “when.” Predictive sending isn’t just a scheduling tool; it’s a way to honor your customer’s habits.Instead of choosing a “best time to send” based on a generic global study, use the data living in your account to send messages based on individual engagement patterns.Why this matters for your strategy:The “Top of Inbox” Advantage: If a customer typically checks their email at 7:00 PM after work, your relevant strategy shouldn’t arrive at 9:00 AM and get buried under 50 other emails. Respecting t

HiI’ve recently setup WhatsApp via Active Campaign, using a rented UK mobile number from Twilio. All approved and setup in WhatsApp business manager. I’ve set the display name, however when I start new conversations they come from my mobile number number, not from my display name?Any suggestions?

Hello!Image uploads are broken in the community. Here is a video of the issue:  Could you please take a look and fix it?Thanks,Ángel.-

I have created an idea Where my request is to have the possibility of add a contact to more then one account. This is lacking in AC and available in every CRM system.​​​​​​ 

Hey,I'm trying to extract contact usage and email usage that's available on the admin dashboard, to create an automation using API calls (check screenshot #2). For contact usage, I'm able to gather the data I need. But for email usage/credits/limits, I've tried using API v1, since apparently this information isn't available anywhere else, but even when using an Admin API key, I don't receive the "credits" available on the account (check screenshot #1 and the response I got from the call). While checking the API Key we are using, we made sure that the user is an Admin, that is added to the group "Admin", as instructed in the API docs.Our definition of email usage is: All emails sent in the current billing cycle (including Campaigns + automation sends) Also, we do have multiple accounts we intend to extract the email/contact usage to properly manage subscription upgrades and downgrades. We need to monitor throughout the cycle how much we have used and what's available in each account so

Happy Tuesday, Community! We’ve all heard that "consistency is king." For years, the gold standard has been the weekly newsletter, sent rain or shine, because "that’s what we always do."But here is the strategic hard truth: A consistent schedule doesn't guarantee a consistent connection.If you are sending a message just because the calendar says so, you aren’t building a relationship; you’re just creating a routine. Today, the real competitive advantage is moving from Calendar-Based Sends to Value-Based Sends. The Strategy: Audit the "Why" Before the "When"Instead of starting with the clock, start with the customer's journey. Strategic relevance is about moving away from "shouting into the crowd" and toward "answering the call."The shift looks like this: Focus on Intent: Stop asking "When should I send?" and start asking "What is the next logical step for my customer?" Respect the Inbox: Every time you send an email, you are spending "trust capital." Ensure the value they get out of

Happy Monday, Community!We are officially moving into Part 2 of the Idea to Impact Series. If you’re ready to turn your marketing ideas into a high-performing, AI-powered system, now is the time to jump in. 📍 This Week’s Focus:Virtual Study Hall: The Idea to Impact Series We’re continuing our 4-week journey to build your complete marketing system from the ground up. Missed Part 1? No problem. You can catch the recording from last week right here to get caught up before our next session: https://events.activecampaign.com/activecampaign/imagine-from-goal-to-strategy?utm_bmcr_source=rm_community_5.11  🎓 Weekly Training & EventsBeyond our special series, we have a full schedule of weekly workshops covering everything from building your first campaign to mastering advanced automation.👉 Explore the Full Training Schedule Here Quick Question: For those who caught Part 1 of the Idea to Impact series, what was your biggest "aha" moment? Let us know in the comments!👇

A massive shout-out to everyone who jumped into the Active Intelligence Challenge this week! It was incredible to see how you all used the "Strategic Scout" to move past the blank-page syndrome and brainstorm high-impact subject lines.We saw some brilliant variations; from curiosity-driven hooks to direct, value-first headers.  Congratulations to our Week 2 Winners:​@erikcrighton  ​@koalabear_3  ​@dbrok23 ​@pameladenise ​@tatumhanna ​@advancedutility ​@billyb ​@kenderacademy ​@patagoniahealth1 ​@J5wood What’s next? Keep a close eye on your DMs! I’ll be reaching out shortly with your personal links to claim your ActiveCampaign mug. 🎁 The Race to the Grand Prize 🏆Remember, every week you participate adds points to your name on the Overall Leaderboard. We are still looking for our Top 5 performers to take home the Full Swag Bundle (Notebook, Mug, Hat, Shirt, and the choice of a Backpack or Blanket!) plus a featured spot on our LinkedIn for 185k+ followers to see.

Happy Thursday, Community!On Tuesday, we talked about the power of the Human-in-the-Loop system; using automations to tell you exactly when a customer needs a person, not a prompt. Today, we’re looking at the tactical "secret sauce" to make those human moments seamless. The Tip: Move beyond "You have a new lead" alerts and build a Context Brief into your Internal Notifications.When you trigger an internal notification to yourself or your sales team, don't just send a name and an email. Use Personalization Tags to pull in the data your "Strategic Scout" (Active Intelligence) has been tracking. What to include in your "Smart Alert":Instead of a blank email, set your notification to include: The Intent Trigger: "This person just visited the [Product Name] pricing page 3 times." The Recent Win: "They just completed the [Course Name] onboarding." The Last Touch: "Their last opened email was [Subject Line] on [Date]."  Why this is a "Quick Win": Zero Research Time: You (or your team) don

You just built your first Business Goal and journey strategy in Active Intelligence - nice work! Here's what do next and resources to keep the momentum going before Session 2. 📌 Your One Action This WeekGo deeper on one part of your journey: a specific segment, a channel strategy, or a touchpoint you want to explore. 💬 Share what you built. What Business Goal did you create? What did Active Intelligence come back with? Drop your prompt below and tag someone whose prompt you'd steal. See you in Session 2!   Missed the first session? Here’s a recap!🎨 Set Up Your Brand Kit Before Session 2If you didn't get your Brand Kit configured during the session, this is your #1 priority before next week. Next week we're building segments, campaigns, form  and Brand Kit makes sure they all sound like your brand.👉 Brand Kit Overview: Help Article ✍️ Extra Credit: Go Deeper on PromptingWatch: The ABCs of Prompting (30 mins)  Full Session 👉  The ABCs of Prompting: How to Write Proper Prompts in Act

Hi there, I cancelled my account but was charged another $89. The whole contact you loop is a joke as I can only reach and AI bot that keep loosing connection or saying it cannot help but then no way to submit a ticket.   

I have a list of just over 700, and I haven’t sent an email in three years. Is it better to just start a new list as opposed to re-engagement? 

Happy Tuesday, Community! As we dive deeper into our Active Intelligence Challenge, there is a strategic paradox we need to address: The more we automate, the more valuable a personal connection becomes.In a world where every inbox is filled with AI-generated drafts and perfectly timed sequences, "Human-in-the-Loop" excellence is becoming your new competitive advantage. The Strategy: Automation as a "Human Alert System"The goal of high-level strategy isn't to remove the human from the business; it’s to use technology to identify exactly when a human is needed. Instead of automating 100% of the journey, use your data to trigger High-Value Human Moments. Strategic leaders are shifting their focus to: Identifying the "Hand-Raise": When a contact visits your pricing page three times in one hour, don't just send another automated discount. Trigger a task for your team to send a personal, 1:1 video or a direct reach-out. The "VIP" Pivot: Using automation to flag your most engaged customers

Happy Monday, Community! A new week is here, and the best way to ensure you’re making progress on your business goals is to be intentional with your time. Instead of just reacting to your inbox, today is about planning for growth. To help you stay ahead, we have a full lineup of workshops designed to help you master your strategy and move faster.⭐️  Special Event: 4-Part Series KickoffThis week is particularly exciting because we are launching Part 1 of a brand-new series designed to take you from a blank page to a finished strategy.Virtual Study Hall: The Idea to Impact Series Turn one rough marketing idea into a complete, AI- powered marketing system in 4 weekly, 60-minute live sessions.👉🏼 Register for the Series Here🎓 This Week’s Tactical Workshops:We also have our core workshops running throughout the week. Pick the session that aligns with your biggest priority right now:Starting Fresh: Getting Started with ActiveCampaign Strategy & Flow: Customer Journey Workshop Building

Welcome to Week 1 of the Active Intelligence Challenge! Your task this week: Analyze your last campaign's performance and find out what to change before your next send.  Here's your prompt to run in Active Intelligence:"Analyze my last campaign and tell me what I should change for my next send." Once you've got your results, come back here and reply with a screenshot or share what you found out. It doesn't need to be perfect, just needs to be yours!  Replying here enters you into this week's swag drop and the overall leaderboard. Here's what's on the line:🏅 Weekly prize (top 10 each week): An ActiveCampaign mug🏆 Grand prize (top 5 overall): A full swag bundle — think notebook, mug, hat, shirt, and a backpack or blanket 📣 Bonus: Finish in the top 5 and we'll feature your business to our 185k+ LinkedIn followers Drop your results below, win some swag, and let's see what Active Intelligence surfaces for you. 👇

Huge congratulations to our first round of winners this week! You all set a massive pace for the challenge, and we’re just getting started. 👏 Round 1 Winners: ​@erikcrighton, ​@sangfroidweb, ​@advancedutility, ​@pameladenise, ​@dbrok23, ​@theinstitutesiasa, ​@billyb, ​@patagoniahealth1, ​@strategiceventprocur, ​@universityatalbanymb What’s next? Keep an eye on your DMs! I’ll be reaching out shortly with your links to claim your prizes.  Missed out on this round? Don't sweat it. There are still plenty of opportunities to get involved and grab a win before we wrap up. Stay tuned for next week’s challenge!

  Did you know we are on Slack?Join our vibrant Slack community to connect with like-minded ActiveCampaign users, share insights, and stay updated on the latest news and events in real-time.It’s a great place to network, collaborate, and get involved with all things ActiveCampaign!Chat with you soon! 💻

Happy Thursday, Community!On Tuesday, we talked about closing the "Silent Gaps" in your business. Today, we’re looking at a tactical way to make sure the bridges you’re building actually get crossed by the right people at the right time. The Tip: Switch from "Wait for X Days" to "Wait Until Conditions are Met."Most automations are built with a simple time delay: Wait 2 days, then send. The problem? If someone signs up at 2:00 AM on a Saturday, your most important sales email hits their inbox at 2:00 AM on a Monday, likely buried under a mountain of "start of the week" noise. This creates a Silent Gap where your message is sent, but never seen. How to Level Up Your Timing:Instead of a fixed timer, use the "Wait Until" feature to create a more responsive journey: The Timing Window: Set a condition to wait until it is Monday through Friday during business hours. This ensures your content hits the top of the inbox when your customer is actually active. The Behavioral Trigger: You can als

I have created an automation where I selected the contact list I uploaded and designed the email template. All the necessary steps appear to be completed; however, the automation is not sending out emails as expected.Could you please assist me in identifying what might be causing this issue and guide me on how to resolve it?

Please create a restore campaign option. It baffles me that a CRM company does not have that option. This would be helpful if a list gets delete by accident but need to get the data back. At least in a 24 hour window. We can restore the contacts but cant restore the reporting?

Happy Tuesday, Community!  When we build automations, we usually focus on the "Happy Path" - the perfect sequence of events where a lead clicks every link and buys every product/service. But the real strategy for growth isn't just in the clicks; it’s in the Silent Gaps.A "Silent Gap" is any point in your customer journey where a lead finishes a sequence and...nothing happens. They’ve raised their hand, engaged with your content, and then the automation ends, leaving them in a "dead zone." The Strategy: The "Always-On" LoopHigh-growth businesses don't let their leads go cold. The goal is to move from Linear Automations (Start ➔ End) to an Always-On Ecosystem. Instead of letting a sequence simply "finish," every automation should have a strategic exit-ramp: The Educational Pivot: Moving them from a sales sequence into a long-term value-add newsletter. The "Wait and Watch" Buffer: Tagging them as "Interested" and moving them into a 30-day window where you monitor site activity for a re-

I am developing a CX app that is supposed to listen to abandoned carts, push the data to my API. I have created as part of this some custom objects. My goal is to receive custom webhook urls from AC and use these to push data at a later time (my app is no synchronous) to the custom objects that will then trigger another automation.The first part works - I receive the cart. What is not happening is any call to my webhook register url to receive the webhook URLs. It does not happen when I setup the app in my automation (the one that uses abandoned carts as a trigger). Since there are two workflows defined here - one is “automation” which works and the other is “generic” which never gets called because I have no idea how I would trigger it. Any idea? For a type: generic inbound workflow with a data_intake, where in the AC UI does the user trigger the connect/select/map setup flow?  Support doesn’t seem to know nor do the docs mention much.  

Happy Friday, all!  We spend a lot of time in this community talking about the "how" of marketing; better sequences, smarter triggers, and higher-converting copy. But there is a silent partner in every automation you build: your data. Even a perfect strategy can struggle if it’s being fed "noisy" or non-human data.To dig into this, we’ve invited Dave Lee from ListDefender to share a guest post. Dave’s team has spent years looking under the hood of marketing automation to understand how "bad data" gets in and, more importantly, how you can keep your list healthy enough to scale. Your Automations are Only as Good as Your DataGuest post by Dave Lee, ListDefenderYou’ve built your automations. Your welcome sequence is dialed in. Your segmentation is solid. You’re doing everything right, but sometimes, your results feel like they’ve hit a plateau.Open rates feel a bit lower than they should be, and engagement doesn’t always match the effort you’re putting in. After talking to hundreds of mar

Happy Thursday, Community!We’ve had a great session together on Tuesday focusing on the ABCs of Prompting and building out "Quick Win" habits with Active Intelligence. To keep that momentum going, today’s tip is all about where to find the deep-dive strategy you need to move the needle in your business. The Tip: Tap into the Events CalendarThe Events section is more than just a calendar; it’s a dedicated library designed to help you master the platform at your own pace. If you are looking to bridge the gap between "having the tool" and "owning the strategy," this is your go-to resource for: Virtual Study Halls: Like our session this week on the ABCs of Prompting. Company Keynotes: High-level insights on the future of marketing automation and all things ActiveCampaign. Tactical Workshops: Step-by-step builds that you can follow along with in real-time.  How to Stay Connected:Be the first to sign up for what's coming next. You can find everything you need here: On the Community Site:

Happy Tuesday, Community! The biggest gap between "just okay" marketing and high-growth strategy often comes down to how you use your tools. If you’ve been using Active Intelligence like a search bar, you’re only tapping into a fraction of its potential. Today marks the start of our new “Quick Wins” webinar series and the topic today is “The ABC’s of Prompting.” Most users get generic results because they provide generic inputs. To get an output that actually sounds like your brand and drives results, you need to provide these three pillars:Audience: Who are you writing to? Behavior: What should they do after reading? Content: What should it look like and sound like? The Tactical Win:When you use the ABCs, you stop wasting time editing "robotic" drafts. It’s a 30-second mental shift that buys you back hours of creative energy. 🚨 Join the "Quick Wins" Workshop Today! 🚨Want to master this framework and start seeing immediate results? April Terry is hosting a live, 30-minute workshop to