Hi
I’ve recently setup WhatsApp via Active Campaign, using a rented UK mobile number from Twilio. All approved and setup in WhatsApp business manager. I’ve set the display name, however when I start new conversations they come from my mobile number number, not from my display name?
Any suggestions?
Hi
What you’re describing can happen with WhatsApp, and it does not always mean the setup is incorrect.
A few things I’d recommend checking:
Confirm that the display name has been fully approved by Meta, not just entered during setup
Confirm that the Meta Business Portfolio connected to the number has completed business verification
Confirm that the number connected is a real business number and not a WhatsApp test number
It’s also worth noting that when you start a new conversation, WhatsApp may still show the phone number to the recipient in some cases, rather than the display name immediately.
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