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You just built your first Business Goal and journey strategy in Active Intelligence - nice work! Here's what do next and resources to keep the momentum going before Session 2. 📌 Your One Action This WeekGo deeper on one part of your journey: a specific segment, a channel strategy, or a touchpoint you want to explore. 💬 Share what you built. What Business Goal did you create? What did Active Intelligence come back with? Drop your prompt below and tag someone whose prompt you'd steal. See you in Session 2!   Missed the first session? Here’s a recap!🎨 Set Up Your Brand Kit Before Session 2If you didn't get your Brand Kit configured during the session, this is your #1 priority before next week. Next week we're building segments, campaigns, form  and Brand Kit makes sure they all sound like your brand.👉 Brand Kit Overview: Help Article ✍️ Extra Credit: Go Deeper on PromptingWatch: The ABCs of Prompting (30 mins)  Full Session 👉  The ABCs of Prompting: How to Write Proper Prompts in Act

Hi there, I cancelled my account but was charged another $89. The whole contact you loop is a joke as I can only reach and AI bot that keep loosing connection or saying it cannot help but then no way to submit a ticket.   

I have a list of just over 700, and I haven’t sent an email in three years. Is it better to just start a new list as opposed to re-engagement? 

Happy Tuesday, Community! As we dive deeper into our Active Intelligence Challenge, there is a strategic paradox we need to address: The more we automate, the more valuable a personal connection becomes.In a world where every inbox is filled with AI-generated drafts and perfectly timed sequences, "Human-in-the-Loop" excellence is becoming your new competitive advantage. The Strategy: Automation as a "Human Alert System"The goal of high-level strategy isn't to remove the human from the business; it’s to use technology to identify exactly when a human is needed. Instead of automating 100% of the journey, use your data to trigger High-Value Human Moments. Strategic leaders are shifting their focus to: Identifying the "Hand-Raise": When a contact visits your pricing page three times in one hour, don't just send another automated discount. Trigger a task for your team to send a personal, 1:1 video or a direct reach-out. The "VIP" Pivot: Using automation to flag your most engaged customers

Happy Monday, Community! A new week is here, and the best way to ensure you’re making progress on your business goals is to be intentional with your time. Instead of just reacting to your inbox, today is about planning for growth. To help you stay ahead, we have a full lineup of workshops designed to help you master your strategy and move faster.⭐️  Special Event: 4-Part Series KickoffThis week is particularly exciting because we are launching Part 1 of a brand-new series designed to take you from a blank page to a finished strategy.Virtual Study Hall: The Idea to Impact Series Turn one rough marketing idea into a complete, AI- powered marketing system in 4 weekly, 60-minute live sessions.👉🏼 Register for the Series Here🎓 This Week’s Tactical Workshops:We also have our core workshops running throughout the week. Pick the session that aligns with your biggest priority right now:Starting Fresh: Getting Started with ActiveCampaign Strategy & Flow: Customer Journey Workshop Building

Welcome to Week 1 of the Active Intelligence Challenge! Your task this week: Analyze your last campaign's performance and find out what to change before your next send.  Here's your prompt to run in Active Intelligence:"Analyze my last campaign and tell me what I should change for my next send." Once you've got your results, come back here and reply with a screenshot or share what you found out. It doesn't need to be perfect, just needs to be yours!  Replying here enters you into this week's swag drop and the overall leaderboard. Here's what's on the line:🏅 Weekly prize (top 10 each week): An ActiveCampaign mug🏆 Grand prize (top 5 overall): A full swag bundle — think notebook, mug, hat, shirt, and a backpack or blanket 📣 Bonus: Finish in the top 5 and we'll feature your business to our 185k+ LinkedIn followers Drop your results below, win some swag, and let's see what Active Intelligence surfaces for you. 👇

Huge congratulations to our first round of winners this week! You all set a massive pace for the challenge, and we’re just getting started. 👏 Round 1 Winners: ​@erikcrighton, ​@sangfroidweb, ​@advancedutility, ​@pameladenise, ​@dbrok23, ​@theinstitutesiasa, ​@billyb, ​@patagoniahealth1, ​@strategiceventprocur, ​@universityatalbanymb What’s next? Keep an eye on your DMs! I’ll be reaching out shortly with your links to claim your prizes.  Missed out on this round? Don't sweat it. There are still plenty of opportunities to get involved and grab a win before we wrap up. Stay tuned for next week’s challenge!

  Did you know we are on Slack?Join our vibrant Slack community to connect with like-minded ActiveCampaign users, share insights, and stay updated on the latest news and events in real-time.It’s a great place to network, collaborate, and get involved with all things ActiveCampaign!Chat with you soon! 💻

Happy Thursday, Community!On Tuesday, we talked about closing the "Silent Gaps" in your business. Today, we’re looking at a tactical way to make sure the bridges you’re building actually get crossed by the right people at the right time. The Tip: Switch from "Wait for X Days" to "Wait Until Conditions are Met."Most automations are built with a simple time delay: Wait 2 days, then send. The problem? If someone signs up at 2:00 AM on a Saturday, your most important sales email hits their inbox at 2:00 AM on a Monday, likely buried under a mountain of "start of the week" noise. This creates a Silent Gap where your message is sent, but never seen. How to Level Up Your Timing:Instead of a fixed timer, use the "Wait Until" feature to create a more responsive journey: The Timing Window: Set a condition to wait until it is Monday through Friday during business hours. This ensures your content hits the top of the inbox when your customer is actually active. The Behavioral Trigger: You can als

I have created an automation where I selected the contact list I uploaded and designed the email template. All the necessary steps appear to be completed; however, the automation is not sending out emails as expected.Could you please assist me in identifying what might be causing this issue and guide me on how to resolve it?

Please create a restore campaign option. It baffles me that a CRM company does not have that option. This would be helpful if a list gets delete by accident but need to get the data back. At least in a 24 hour window. We can restore the contacts but cant restore the reporting?

Happy Tuesday, Community!  When we build automations, we usually focus on the "Happy Path" - the perfect sequence of events where a lead clicks every link and buys every product/service. But the real strategy for growth isn't just in the clicks; it’s in the Silent Gaps.A "Silent Gap" is any point in your customer journey where a lead finishes a sequence and...nothing happens. They’ve raised their hand, engaged with your content, and then the automation ends, leaving them in a "dead zone." The Strategy: The "Always-On" LoopHigh-growth businesses don't let their leads go cold. The goal is to move from Linear Automations (Start ➔ End) to an Always-On Ecosystem. Instead of letting a sequence simply "finish," every automation should have a strategic exit-ramp: The Educational Pivot: Moving them from a sales sequence into a long-term value-add newsletter. The "Wait and Watch" Buffer: Tagging them as "Interested" and moving them into a 30-day window where you monitor site activity for a re-

I am developing a CX app that is supposed to listen to abandoned carts, push the data to my API. I have created as part of this some custom objects. My goal is to receive custom webhook urls from AC and use these to push data at a later time (my app is no synchronous) to the custom objects that will then trigger another automation.The first part works - I receive the cart. What is not happening is any call to my webhook register url to receive the webhook URLs. It does not happen when I setup the app in my automation (the one that uses abandoned carts as a trigger). Since there are two workflows defined here - one is “automation” which works and the other is “generic” which never gets called because I have no idea how I would trigger it. Any idea? For a type: generic inbound workflow with a data_intake, where in the AC UI does the user trigger the connect/select/map setup flow?  Support doesn’t seem to know nor do the docs mention much.  

Happy Friday, all!  We spend a lot of time in this community talking about the "how" of marketing; better sequences, smarter triggers, and higher-converting copy. But there is a silent partner in every automation you build: your data. Even a perfect strategy can struggle if it’s being fed "noisy" or non-human data.To dig into this, we’ve invited Dave Lee from ListDefender to share a guest post. Dave’s team has spent years looking under the hood of marketing automation to understand how "bad data" gets in and, more importantly, how you can keep your list healthy enough to scale. Your Automations are Only as Good as Your DataGuest post by Dave Lee, ListDefenderYou’ve built your automations. Your welcome sequence is dialed in. Your segmentation is solid. You’re doing everything right, but sometimes, your results feel like they’ve hit a plateau.Open rates feel a bit lower than they should be, and engagement doesn’t always match the effort you’re putting in. After talking to hundreds of mar

Happy Thursday, Community!We’ve had a great session together on Tuesday focusing on the ABCs of Prompting and building out "Quick Win" habits with Active Intelligence. To keep that momentum going, today’s tip is all about where to find the deep-dive strategy you need to move the needle in your business. The Tip: Tap into the Events CalendarThe Events section is more than just a calendar; it’s a dedicated library designed to help you master the platform at your own pace. If you are looking to bridge the gap between "having the tool" and "owning the strategy," this is your go-to resource for: Virtual Study Halls: Like our session this week on the ABCs of Prompting. Company Keynotes: High-level insights on the future of marketing automation and all things ActiveCampaign. Tactical Workshops: Step-by-step builds that you can follow along with in real-time.  How to Stay Connected:Be the first to sign up for what's coming next. You can find everything you need here: On the Community Site:

Happy Tuesday, Community! The biggest gap between "just okay" marketing and high-growth strategy often comes down to how you use your tools. If you’ve been using Active Intelligence like a search bar, you’re only tapping into a fraction of its potential. Today marks the start of our new “Quick Wins” webinar series and the topic today is “The ABC’s of Prompting.” Most users get generic results because they provide generic inputs. To get an output that actually sounds like your brand and drives results, you need to provide these three pillars:Audience: Who are you writing to? Behavior: What should they do after reading? Content: What should it look like and sound like? The Tactical Win:When you use the ABCs, you stop wasting time editing "robotic" drafts. It’s a 30-second mental shift that buys you back hours of creative energy. 🚨 Join the "Quick Wins" Workshop Today! 🚨Want to master this framework and start seeing immediate results? April Terry is hosting a live, 30-minute workshop to

Happy Thursday, Community! On Tactical Tuesday, we discussed the strategy behind "Sender Reputation." Today’s tip is about the easiest way to monitor that health without getting lost in the numbers.Instead of manually auditing every report, you can use Active Intelligence to get an in-depth look at your account’s standing. It’s a great "health check" to run periodically to ensure your list hygiene and sending habits remain in top shape. The AI AuditYou don’t need to be a deliverability expert to spot a trend. By asking the right question, you can let the system scan your recent activity for any red flags that might be flying under the radar.How to do it: Open your Active Intelligence workspace and enter this prompt:"Show me my account's deliverability metrics for the past [time period], including bounce rates, spam complaints, open rates, click rates, unsubscribe rates, total campaigns sent, and any deliverability issues.” What the Audit Reveals (Real Example):When you run this, the sy

Hey everyone, I’m curious how you’re approaching email marketing these days, especially for eCommerce or client projects focused on long-term growth.It feels like basic setups (welcome flow, abandoned cart, a few campaigns) are no longer enough to scale. More brands are moving toward deeper segmentation, behavior-based automation, and full lifecycle marketing.How are you structuring your systems right now?Do you focus more on flows or campaigns?How detailed is your segmentation?Also, at what point do you decide that a setup needs to be rebuilt or significantly improved?I’ve noticed that some brands, instead of trying to fix everything internally, move toward working with a flowium email marketing agency to better structure automation and overall strategy.Would love to hear real strategies and what’s actually working for you in 2026.

Happy Tuesday, Community! You can have the best copy and the most beautiful automations in the world, but if they land in the Promotions tab (or worse, the Spam folder), they aren't doing any work for your business.Today’s tactic is about protecting your "Sender Reputation" so your messages actually reach the people who want them. The Strategy: Quality Over QuantityDeliverability isn't just about technical settings; it’s about engagement signals. Mail providers (like Gmail and Outlook) watch how people react to your emails. If thousands of people ignore you, those providers start hiding your mail. The 3-Step Health Check: Sunset the "Ghosts": Use an automation to identify contacts who haven't opened an email in 60-90 days. If they aren't biting, move them to a "re-engagement" drip or unsubscribe them. A smaller, highly active list reaches more inboxes than a massive, silent one. Monitor Your "Reply" Rate: Positive engagement signals (like a reply) are gold for deliverability. Try end

I’m trying to retreive raw data for each email a contact has been sent. This would result in a large table with millions of rows, since we send millions of emails.I thought that email activities would be the end point that need for this and wrote a python script (below). This ran for a while and when it concluded I had only tens of thousands of rows, not millions as expected.Have I misunderstood what email activities is? How can I retreive send level data per contact_id? One record per instance of an email being sent across any and all campaigns.import requestsimport pandas as pdimport sysif len(sys.argv) < 2: print("Usage: python email_activities.py <API_KEY>") sys.exit(1)API_KEY = sys.argv[1]BASE_URL = "https://<our org name>.api-us1.com/api/3"headers = { "Api-Token": API_KEY, "Accept": "application/json"}all_activities = []offset = 0limit = 100while True: response = requests.get( f"{BASE_URL}/emailActivities", headers=headers, param

Happy Thursday, Community! On Tactical Tuesday, we talked about using Active Intelligence (AI) as a force multiplier to buy back your time. Today, I’m sharing the "hidden gem" that makes that possible: Custom Instructions.If you’ve ever felt like you’re repeating yourself to AI, re-explaining your brand voice, your target audience, or your formatting preferences every single time, this tip is for you. The Hidden Gem: Custom InstructionsThink of Custom Instructions as a permanent "brief" for your AI. Instead of starting every chat from zero, you can set account-level guidelines that Active Intelligence automatically applies to every campaign draft, automation suggestion, and report it creates.The Strategy: You set these instructions once, and the AI "remembers" them for every future interaction. It’s like training a new team member on your brand standards in one afternoon, and they never forget a single detail. What to Include (The "Strategic Three"): Your Brand Persona: Tell it exactly

We're so glad you're here! This community is filled with marketers, business owners, and ActiveCampaign users who love sharing ideas, solving challenges, and celebrating wins together. We'd love to get to know you! Drop a comment below and tell us:💫 A little about yourself and your business - What do you do? Who do you serve?💫 What brought you to ActiveCampaign? - What are you most excited to accomplish with the platform?💫 What you're hoping to learn or explore here💫 A fun fact about you or your business! Whether you're just getting started with ActiveCampaign or you're a seasoned pro, this is your space to ask questions, share insights, and connect with others on the same journey. Don't hesitate to jump into conversations or start your own thread. This community thrives when we all contribute! Welcome aboard – we can't wait to see what you build! Little Local Farm LLCKim Abt WestMaija KiljunenDax GulliverRachel SnareOliver KozakJohnson ZhangFathima SumaiahCalvin SeowChris GlasbeyT

Hey Community! We’ve just added an Active Intelligence Prompt Library to our Community site, and it got me thinking about the bigger picture: Active Intelligence. We all know the "blank page" struggle. Whether you're building a new customer automation journey or drafting a weekly newsletter, the hardest part is often just getting started. This is where AI moves from being a "cool gadget" to a core business strategy. The Strategy Question:How are you currently leveraging Active Intelligence to buy back your time? Are you using it to summarize long data sets or customer feedback? Are you using it to generate 5 different subject line variations in seconds to see what sticks? Or are you planning on using our new Prompt Library to build out entire campaign frameworks that used to take you all afternoon?  The Strategic Win:The goal of AI in your marketing isn't to replace the "human" touch, it's to remove the mechanical friction. By using AI to handle the first draft, the data sorting, o

Miscellaneous prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Personalize email with tags Personalize my email for me using up to 3 personalization tags. Personalize with name and company Personalize email with customer's name and company. SMS landing page follow-up Follow up with my landing page leads with an SMS message. Find a segment for a campaign Can you help me find a segment for this campaign? Win-back for missed holiday sales Generate a win-back automation for customers who missed our holiday sales.  We’d love to hear from you - reply below with your favorite prompts

Campaign prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Set a subscriber growth goal Create a business goal to get 500 new subscribers this quarter. Boost repeat purchases Help me build a goal to boost repeat purchases from existing customers. Reduce unsubscribe rate Create a goal for reducing my unsubscribe rate by 10%. Measure leads from SMS campaigns I'd like a business goal that measures new leads generated from my SMS campaigns. Hit enrollment target by a deadline I need 100 more enrollments before October. Double newsletter audience I'm trying to double my newsletter audience this summer.  We’d love to hear from you - reply below with your favorite Goals-related prompts