Hi there, I cancelled my account but was charged another $89. The whole contact you loop is a joke as I can only reach and AI bot that keep loosing connection or saying it cannot help but then no way to submit a ticket.
Solved
AN HOUR WASTED - THANKS
Best answer by JanEverts
You can allways send a mail to help@activecampaign.com which is answered by real people.
Hi
I’m sorry to hear that you had an issue with billing that required the additional hand raise. As Jan mentioned, you can definitely send an email which will be responded to by our Support Team. With the chatbot, you should also be able to instruct it to pass you over to a human and it should honor that request (though it may ask for a few pieces of information first to ensure that you are being placed with the appropriate team). If you have any further trouble, please send me a direct message here and I would be glad to review the case for you!
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