I am developing a CX app that is supposed to listen to abandoned carts, push the data to my API. I have created as part of this some custom objects. My goal is to receive custom webhook urls from AC and use these to push data at a later time (my app is no synchronous) to the custom objects that will then trigger another automation.
The first part works - I receive the cart. What is not happening is any call to my webhook register url to receive the webhook URLs. It does not happen when I setup the app in my automation (the one that uses abandoned carts as a trigger). Since there are two workflows defined here - one is “automation” which works and the other is “generic” which never gets called because I have no idea how I would trigger it.
Any idea? For a type: generic inbound workflow with a data_intake, where in the AC UI does the user trigger the connect/select/map setup flow? Support doesn’t seem to know nor do the docs mention much.
Question
Unable to trigger "generic" workflow in CX app
Adding code here as it would not accept it on initial post.
{
"$version": "2",
"api": {
"base_url": "https://api.myapp.example"
},
"auth": {
"myapp-oauth": {
"type": "oauth2",
"configuration": {
"authorization_base_url": "https://api.myapp.example/activecampaign/oauth/authorize",
"client_id": "myapp-activecampaign",
"client_secret": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
"scopes": [],
"token_url": "https://api.myapp.example/activecampaign/oauth/token"
}
}
},
"objects": [
{
"name": "contact",
"labels": {
"singular": "Contact",
"plural": "Contacts"
},
"description": "ActiveCampaign Contact",
"external_id": "id",
"ac_object": "Contact",
"fields": []
},
{
"name": "myapp-record",
"labels": {
"singular": "MyApp Record",
"plural": "MyApp Records"
},
"description": "A record generated by MyApp",
"external_id": ".record_id",
"fields": [
{
"id": "record_id",
"labels": {
"singular": "Record ID",
"plural": "Record IDs"
},
"description": "Unique MyApp record identifier",
"type": "text",
"is_required": true
},
{
"id": "order_id",
"labels": {
"singular": "Order ID",
"plural": "Order IDs"
},
"description": "Order identifier associated with this record",
"type": "text",
"is_required": true
},
{
"id": "created_at",
"labels": {
"singular": "Created At",
"plural": "Created At"
},
"description": "Date the record was created",
"type": "date",
"is_required": true
},
{
"id": "video_url",
"labels": {
"singular": "Video URL",
"plural": "Video URLs"
},
"description": "URL of a generated video asset",
"type": "text",
"is_required": false
},
{
"id": "thumb_url",
"labels": {
"singular": "Thumb URL",
"plural": "Thumb URLs"
},
"description": "URL of a thumbnail image",
"type": "text",
"is_required": false
},
{
"id": "body",
"labels": {
"singular": "Body",
"plural": "Bodies"
},
"description": "Email body content",
"type": "textarea",
"is_required": false
},
{
"id": "subject",
"labels": {
"singular": "Subject",
"plural": "Subjects"
},
"description": "Email subject line",
"type": "text",
"is_required": false
},
{
"id": "preheader",
"labels": {
"singular": "Preheader",
"plural": "Preheaders"
},
"description": "Email preheader text",
"type": "text",
"is_required": false
},
{
"id": "cart_url",
"labels": {
"singular": "Cart URL",
"plural": "Cart URLs"
},
"description": "URL back to the customer cart",
"type": "text",
"is_required": false
}
],
"relationships": [
{
"id": "myapp_record_to_contact",
"labels": {
"singular": "Related contact",
"plural": "Related contacts"
},
"description": "Contact this record belongs to",
"object": "contact",
"has_many": false,
"field": ".contact_id",
"type": "data"
}
],
"event_type_field": ".event_type",
"event_types": [
{
"value": "myapp_created",
"display": "Record created",
"description": "Occurs when MyApp first registers the record"
},
{
"value": "myapp_content_ready",
"display": "Record content ready",
"description": "Occurs when MyApp has generated assets for the record"
},
{
"value": "myapp_record_done",
"display": "Record done",
"description": "Occurs when a record is complete and the AC custom object should be removed by external ID"
}
],
"transform": {
"record_id": ".record_id",
"order_id": ".order_id",
"created_at": ".created_at",
"video_url": ".video_url",
"thumb_url": ".thumb_url",
"body": ".body",
"subject": ".subject",
"preheader": ".preheader",
"cart_url": ".cart_url"
},
"prepare_to_transform": {
"default": {
"!jq": ".myapp_record // ."
}
}
}
],
"data_intake": [
{
"name": "myapp_content_ready",
"type": "webhook",
"scope": "workflow",
"create": {
"!pipe": [
{
"!http": {
"method": "POST",
"path": "/activecampaign/webhooks/register",
"body": {
"url": "${webhook.url}"
}
}
},
{
"!jq": ".body | { webhook_id: .id }"
},
{
"!save": {
"scope": "workflow"
}
}
]
},
"delete": {
"!http": {
"method": "DELETE",
"path": "/activecampaign/webhooks/register/${data.workflow.webhook_id}"
}
}
}
],
"workflows": [
{
"name": "myapp-outbound",
"label": "MyApp - Outbound Event Ingest",
"description": "Send contact and order payloads to MyApp for processing",
"type": "automations",
"auth": "myapp-oauth",
"setup": {
"connect": {
"label": "Connect",
"describe_connection": {
"!pipe": [
{
"!http": {
"method": "GET",
"path": "/activecampaign/auth/verify",
"headers": {
"accept": "application/json"
}
}
},
{
"!jq": "{ account_id: .id, description: .name }"
}
]
}
},
"select": {
"label": "MyApp Settings",
"form_fields": [
{
"id": "store-domain",
"label": "Store domain",
"type": "text",
"required": false,
"placeholder": "my-shop.myshopify.com"
},
{
"id": "notes",
"label": "Workflow notes",
"type": "textarea",
"required": false,
"personalize": "ActiveCampaignContact",
"placeholder": "Optional notes sent with event metadata"
}
]
},
"map": {
"label": "Mapping",
"describe_source": {
"label": "ActiveCampaign",
"options": {
"!resource": "ActiveCampaignContact.fields"
}
},
"describe_target": {
"label": "MyApp Contact",
"options": {
"!pipe": [
{
"!http": {
"method": "GET",
"path": "/activecampaign/workflows/fields"
}
},
{
"!jq": "[\"first_name\", \"email_address\"] as $required | .fields | map( .field_id as $id | { id: .field_id, title: .label, required: (if ($required | index($id)) == null then false else true end)})"
}
]
}
}
}
},
"data_pipeline": {
"source": {
"!resource": "ActiveCampaignContact"
},
"target": {
"!pipe": [
{
"!http": {
"target": "activecampaign",
"method": "GET",
"path": "/api/3/ecomOrders",
"params": {
"filters[email]": "${piped_content.0.email_address}",
"filters[state]": 2,
"limit": 1,
"orders[id]": "DESC"
}
}
},
{
"!http": {
"target": "activecampaign",
"method": "GET",
"path": "/api/3/ecomOrders/${piped_content.1.body.ecomOrders.0.id}/orderProducts"
}
},
{
"!http": {
"method": "POST",
"path": "/activecampaign/workflows/contact-event",
"body": {
"store_domain": "${custom_data.store-domain.value | default}",
"notes": "${custom_data.notes.value | default}",
"contact": "${piped_content.0}",
"ecom_orders": "${piped_content.1.body.ecomOrders | default}",
"ecom_order_products": "${piped_content.2.body.ecomOrderProducts | default}",
"source_data": "${source_data}"
}
}
}
]
}
}
},
{
"name": "myapp-sync-records",
"label": "MyApp - Sync Records",
"description": "Create, update, or delete MyApp Record custom object records from inbound webhooks.",
"type": "generic",
"resource_type": {
"singular": "myapp record",
"plural": "myapp records"
},
"auth": "myapp-oauth",
"data_intake": "myapp_content_ready",
"setup": {
"connect": {
"label": "Connect",
"describe_connection": {
"!pipe": [
{
"!http": {
"method": "GET",
"path": "/activecampaign/auth/verify",
"headers": {
"accept": "application/json"
}
}
},
{
"!jq": "{ account_id: .id, description: .name }"
}
]
}
},
"select": {
"label": "MyApp Record Events",
"description": "Sync MyApp record payloads to ActiveCampaign.",
"form_fields": [],
"describe_selection": {
"resource_id": {
"!jq": "\"myapp-record\""
},
"display": {
"!jq": "\"MyApp Records\""
}
}
},
"map": {
"label": "Mapping",
"describe_source": {
"label": "MyApp Payload",
"options": {
"!jq": "[{ id: \"contact_id\", title: \"Contact ID\", type: \"string\" }, { id: \"record_id\", title: \"Record ID\", type: \"string\" }, { id: \"order_id\", title: \"Order ID\", type: \"string\" }, { id: \"created_at\", title: \"Created At\", type: \"string\" }, { id: \"video_url\", title: \"Video URL\", type: \"string\" }, { id: \"thumb_url\", title: \"Thumb URL\", type: \"string\" }, { id: \"body\", title: \"Body\", type: \"string\" }, { id: \"subject\", title: \"Subject\", type: \"string\" }, { id: \"preheader\", title: \"Preheader\", type: \"string\" }, { id: \"cart_url\", title: \"Cart URL\", type: \"string\" }, { id: \"event_type\", title: \"Event Type\", type: \"string\" }]"
}
},
"describe_target": {
"label": "MyApp Record",
"options": {
"!jq": "[{ id: \"record_id\", title: \"Record ID\", type: \"string\" }, { id: \"order_id\", title: \"Order ID\", type: \"string\" }, { id: \"created_at\", title: \"Created At\", type: \"string\" }, { id: \"video_url\", title: \"Video URL\", type: \"string\" }, { id: \"thumb_url\", title: \"Thumb URL\", type: \"string\" }, { id: \"body\", title: \"Body\", type: \"string\" }, { id: \"subject\", title: \"Subject\", type: \"string\" }, { id: \"preheader\", title: \"Preheader\", type: \"string\" }, { id: \"cart_url\", title: \"Cart URL\", type: \"string\" }]"
}
}
}
},
"data_pipeline": {
"source": {
"!pipe": [
{
"!jq": "{ raw: ., contact_id: .contact_id }"
},
{
"!resource": {
"action": "ActiveCampaignCustomObject.transform",
"object": "myapp-record",
"data": "${piped_content.0.raw}"
}
},
{
"!jq": "{ contact_id: ${piped_content.0.contact_id}, custom_object: { external_id: ${piped_content.0.raw.record_id}, fields: ${piped_content.1} }, event_type: ${piped_content.0.raw.event_type}, should_delete: (${piped_content.0.raw.event_type} == \"myapp_record_done\" or ${piped_content.0.raw.event_type} == \"myapp_deleted\") }"
}
]
},
"target": {
"!switch": {
"jq": "if ${source_data.piped_content.2.should_delete} then 0 else 1 end",
"cases": [
{
"!http": {
"method": "POST",
"path": "/activecampaign/workflows/myapp-record/delete",
"body": {
"external_id": "${source_data.piped_content.2.custom_object.external_id}",
"event_type": "${source_data.piped_content.2.event_type}",
"source_data": "${source_data}"
}
}
},
{
"!pipe": [
{
"!resource": {
"action": "ActiveCampaignCustomObject.sync",
"object": "myapp-record",
"data": {
"external_id": "${source_data.piped_content.2.custom_object.external_id}",
"fields": "${source_data.piped_content.2.custom_object.fields}",
"relationships": [
{
"name": "primary-contact",
"value": [
"${source_data.piped_content.2.contact_id}"
]
}
]
}
}
}
]
}
]
}
}
}
}
]
}
ok figured it out. The CX studio was hanging and the button for Test App In Sandbox not working. When I tried the paypal sample I could see it worked.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.