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Can't extract Email Usage from "account_view" - data available on admin dashboard

  • May 12, 2026
  • 1 reply
  • 5 views
spun-us

Hey,

I'm trying to extract contact usage and email usage that's available on the admin dashboard, to create an automation using API calls (check screenshot #2). For contact usage, I'm able to gather the data I need. But for email usage/credits/limits, I've tried using API v1, since apparently this information isn't available anywhere else, but even when using an Admin API key, I don't receive the "credits" available on the account (check screenshot #1 and the response I got from the call). While checking the API Key we are using, we made sure that the user is an Admin, that is added to the group "Admin", as instructed in the API docs.

Our definition of email usage is: All emails sent in the current billing cycle (including Campaigns + automation sends) Also, we do have multiple accounts we intend to extract the email/contact usage to properly manage subscription upgrades and downgrades. We need to monitor throughout the cycle how much we have used and what's available in each account so we can plan our campaigns, and either direct more contacts to that account, or use the remaining email credits. Also, by searching your documentation (API v1) we find that email usage/credits it's available to be extracted through the API, but when I ask your AI bot/agent or the "active intelligence" feature, it says there's no API endpoint available to extract it. What do I believe? This information is conflicting and hard to work with.

 Questions:

  1. Is email usage/credits somehow available through API calls?
  2. How is it available for us?
  3. What are the specific permissions and how do I enable them in order to extract this?

1 reply

Ryan_ActiveCampaign
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Hi ​@spun-us 👋 

Your screenshots don’t appear to have posted so please correct me if I’m wrong, but it sounds like you’re referring to these questions through the lens of a partner/reseller. If so, here is some information to help answer these questions:

  • Email usage: yes, some usage data is available through GET /api/v1/accounts/get_account_list, which returns account details including usage statistics.

  • Plan / send capacity: GET /api/v1/accounts/account/plan returns package details including entitlements, and the entitlement used for email sending capacity is email-sends.

  • Credits: we do document endpoints to apply/add credits — account_credits_apply for email sending credits and account_emailtest_credits_apply for email test credits. I’m not seeing a documented endpoint for retrieving the current remaining email credit balance directly via API in the sources I checked.

For access, the Reseller API documentation is available from within the Reseller dashboard, and Agency API v2 requests authenticate using your API key in the api-key header.

On permissions, I’m not seeing a separate documented permission toggle specifically for usage or credits reads. In practice, you would need access to the Partner/Reseller Portal plus a valid Agency API key.

One small caveat: if what you need is the current prepaid credit balance for a child account, that is documented in the Partner Portal UI under Apply Prepaid Credit rather than as a clearly documented read endpoint in the API materials I found.

 

 

Please let me know if there are any follow-up questions and I can help to review! 

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