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I noticed a section stating it was 1:1 support, but the link directed to a 1:1 sales demo. As a current customer, I need targeted assistance with a task specifically, creating and implementing more effective segments.

I'm on the Pro plan. Site Tracking is enabled and I whitelisted my domain. When clicking on a contact, I can see that webpage visits are indeed correctly tracked. Site Tracking and whitelisting are the prerequisites to use Site messages.However, when I open the ‘Sending’ tab in the ‘Add an action’ popup inside an automation, I don't see the ‘Send a site message’ option, which should be there, according to this article: https://help.activecampaign.com/hc/en-us/articles/115000062250-Create-site-messages-for-your-contactsDoes anyone knows why, and how I can resolve this?  

Hi team. I don’t like the new report tiles that appear at the top of some pages (eg the Contact Engagement tile on the Contact page). The info may be useful to access when I want to but not taking up screen real estate all the time. How do I turn them off? Thanks

In the Preference Center form, the “Unsubscribe from all” text is:“Unsubscribe me from future marketing emails, except transactional emails such as invoices, password resets, and account-related information.” Is there a way to change the wording of this text?We are using ActiveCampaign only for marketing emails. Our contacts don't have anything to do with transactional emails like invoices, password resets and account-related information. So I'm afraid this might lead to confusion. Only the text “Unsubscribe me from future marketing emails” would be sufficient.

New to the community here! We are on the tail end of implementation and have a question regarding event tracking. We are having issues finding any developer documentation for event tracking to GA4 & Plausible. Before we add our own solution, is there an official way to track successful form submissions to third parties like GA4 and Plausible.We are not talking about ACs integrated overall event tracking solution we can enable in the AC dashboard. We don’t just use Google Analytics, we have other tracking platforms we need to track form submissions/events...help please!

Hi team. I don’t like the new report tiles that appear at the top of some pages (eg the Contact Engagement tile on the Contact page). The info may be useful to access when I want to but not taking up screen real estate all the time. How do I turn them off? Thanks

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right-hand corner!

I’m no longer able to see the “Contact/Account” name when I am in the Deal List view. It is on the Deal Card, but when I shift to the Deal List it is not there. Can it be added as a column? Also, the new colors are too transparent and make it difficult to see the individual cards. Why were so many “look/feel” changes made at once?

Hi all, I'm looking to create something similar to the Product Catalog block / RSS block for a client, but for their upcoming webinars.Their webinars are listed on their website and they have RSS feeds, but the client is not hyped about how the native RSS feed block looks in ActiveCampaign.Has anyone done this or something like this before?I’m wondering what the best approach would be.Can the RSS feed block be customized further with CSS? I’m also seeing I can “Insert Content from URL” which would insert a full webpage into the emailAny thoughts would be much appreciated.

I noticed over the weekend that the Deals page in AC has changed, with a brand new look.How are others feeling about this?I get that change is good…But…I am really missing that the tasks that needed to be attended to used to be in red and now there is nothing highlighting them. The page looks very mundane and boring. What do others think?

Looking through the status dashboard of ActiveCampaign, one doesn’t see the near-daily platform problems -- entire record types disappearing, scheduled sends delayed for 1+ hours, WYSIWYG editor not loading -- and instead shows day after day of “no downtime recorded.” Why is this? Why is the day to day usability of the platform, which is regularly degraded and reflected with a “Partially Degraded Service” message, not reflected in the status dashboard for today or nearly every other day? 

The support I get from the A.I. Chatbot has me going around in circles since the answers it gives do not resolve my issues. Is there a way to bypass this and go directly to an actual human being in support?

Hello, anyone else dealing with their Deals page going missing? This suddenly happened, and I see no way to restore it.

Hey ACers,Is the Campaigns page down for you as well? I cannot access anything in my Campaigns area. The rest of the platform is fine (Contacts, etc)As soon as even select the email tab to choose a subpage, it redirects to an Auth Token Error pageI’ve tried everything (clearing cache, incog, different VPN, different browser, etc). Nothing works. Everything was working fine yesterday.I’ve been using AC for a decade and am not unfamiliar with basic browser issues etc.Also, I can’t even open a real ticket - the only option I have for support is the AI chat, which refuses to handoff to an actual human or open a ticket. It will not get out of gatekeeping mode.Considering how much I spend each month ($300+) and how long I’ve been a customer, one would hope that I wouldn’t be relegated to chatting with “AC-GPT” when there’s a critical break.Apologies for the vent, but this is such a bad look for something that’s supposed to be best in class.Anyway, just wondering if I’m the only one?Thanks

I'm working on a Nintendo-focused gaming website called TomodachiLifeROM, where I publish game guides, 3D gaming content, and tutorials.I'm planning to use ActiveCampaign to improve email marketing and automate communication with visitors, and I'd appreciate some recommendations.Here are a few questions:What automation would you recommend for a content-heavy gaming website? Is it better to organize subscribers using tags, lists, or segments for different Nintendo game categories? What's the best way to automatically send newly published game guides to interested subscribers? Have you found any effective automation workflows that increase engagement without sending too many emails? Are there any best practices for maintaining a clean contact database as the subscriber list grows?I'd love to hear how other ActiveCampaign users organize their automations and email strategy for content-focused websites.

I’d like to be able to create a custom report showing the total value of deals (won, open and lost) by contact. However, in the contact dimensions, there are no fields that I could use to identify related deals. In the deals dimensions, there are no fields I could use to identify related contacts. Therefore, I cannot see how to create a custom report directly or how to merge two different reports. Can anyone help?

Hello, New AC user, i’ve successfully linked Salesforce with AC but am having a contact sync issue. I’m attempting to perform a sync on contacts that meet a specific criteria (run on a custom field “Email Verification Status = Valid”) so I bring in only contacts that I have verified their email addresses. The sync state on these contacts never change and never sync. 've tried multiple sync options with no luck. I was able to sync a user when changing the contact sync option to “All Contacts created/updated from this point forward” and added a new user so I know the connection works. Any insight would be helpful.

Hi All, I have been tasked with ensuring that no cookies fire on my site until someone gives consent because of GDPR and Quebec 25. If I put the ActiveCampaign tracking code in the footer of my site, will that keep it from firing before consent is given, or is there some additional code I need to include or a button that I need to toggle to keep that from happening?  How do I ensure that the AC cookie doesn’t fire before consent is given? Any assistance and information you can provide would be greatly appreciated.  Kathy

My staff currently have to manually log in and download the invoice at the beginning of the month. We would like to receive it by email. Where can I set this up to automatically send the invoice to accounting at the beginning of each month?

Hi there, has anyone experienced an issue with open tasks and deal owner glitches. We can’t work it out, we’ve logged in using different sets and browsers on our work PCs  and these functions no longer work, yet if we log in on personal laptops or PCVs they both work.  The issues are - we can see the task, but if we click on deal - the view completed / view open tasks returns as zero despite there being a task against the deal. Also the deal owner option isn’t showing us our prepopulated drop down lists. Any ideas - we use Edge, tried Chrome - neither work and we have looked at our browser settings, reset our PC profiles - all with no luck!?! 

On June 3, I received more than 49,000 bulk signups. The only information I see about bulk removals is to setup up tracking of who hasn’t opened an email in the past 90 days, but I don’t want to wait 90 days to fix this. How can I bulk remove them?

Hey AC,just a heads up that your Webhook UI (the one under Settings > Developers > Webhooks) offers a way to define Signature and other Headers. When entered and saved, the signature/headers is shown again while editing the same webhook (so it seems they are correctly saved along the other webhook data).BUT: neither signature (which itself is also just a header with redacted value field) nor the other public headers are sent along. Not while sending test data, nor when receiving real triggered data.Please fix this bug asap or remove the UI that suggests the feature is available.PS: If it helps, the webhook in question is an unsubscribe webhook with contact, user and system initiated sources.

Hi everyone,We are seeing a deliverability issue with ActiveCampaign emails sent from our own domain, and I’m curious whether others have experienced the same thing.SetupWe send newsletters from our own domain: @konfront.io Example sender address: kv@konfront.io Our sending domain in ActiveCampaign is: Authenticated Verified DMARC exists on our domain SPF passes Composite authentication passesThe problemEmails are delivered fine to Gmail, but when we send to our own Microsoft 365 / Outlook inboxes, the emails do not appear in the inbox.In ActiveCampaign, the emails are marked as Delivered.When we checked Microsoft 365 / Defender quarantine, we found that the emails were being quarantined as:Quarantine reason: High Confidence Phish Policy type: Anti-spam policy Delivery action: Blocked Detection technologies: URL detonation reputationImportant findingIn Microsoft Defender’s URL analysis, one of the URLs in the message is being flagged as phishing.The URL being flagged appears to be th

Hi everyone,We’ve got new updates in the product as you’ve seen! And we wanted to open up a space to talk about what’s new and what you’re most interested in trying.Changelog updates can be helpful on their own, but it’s always even better to hear how those changes connect to the work you’re actually doing.So let’s talk about it!Which recent update caught your attention first? What are you planning to try in your account? Is there anything new you’d want to see explained with more examples or real-world use cases?If you’ve already tested something new, I’d love to hear how it went! What worked well, what surprised you, or what would you still like to learn more about? 

My manager asked me yesterday whether we could allow website visitors to book a meeting directly with a salesperson, based on whether they are a known contact (by email domain) or by selecting a salesperson/territory from a dropdown. If the person was not a client, their email would be routed to our net-new sales executive. We currently use NinjaForms on our site and Salesforce as our CRM. An AI search said I should use Calendly. The key is that I already pay for all these platforms (including Microsoft Bookings, which is like Calendly), and I don’t want to add another one. So, can I use ActiveCampaign to do this task?  Would love some brainstorming ideas from the community.