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Hey everyone, I’m a former ActiveCampaign user and I’ve just reactivated my account this morning !! I was wondering if it’s possible to integrate the MailTester.Ninja API into the app. It’s super easy to use and could make things much simpler for a lot of people.Thanks in advance 

Hey everyone, I’m a former ActiveCampaign user and I’ve just reactivated my account this morning !! I was wondering if it’s possible to integrate the MailTester.Ninja API into the app. It’s super easy to use and could make things much simpler for a lot of people.Thanks in advance 

Hi gang,I am having the HARDEST time trying to attribute utm tracking with our Calendly events in ActiveCampaign.I can see the utm data in Calendly, but I do not see any of that data available to pass through into ActiveCampaign, whether it be through the direct integration in AC, or through an automation that triggers when an event happens (trying to find the data and then update a field like “Original Source” or “Latest Source”).Every time I try to work with ActiveIntelligence, it proposes ideas (or builds automations) that are not working. Is there an obvious solution that I am missing?

Hi everyone,We have used ActiveCampaign for newsletters for many years without major deliverability issues. Since Wednesday, our test emails and campaigns have suddenly stopped reaching inboxes properly.ActiveCampaign shows the emails as sent, but recipients mostly do not receive them or few they land in spam/junk. We have not made any changes to our usual templates, sender domains, content style, or list setup.What we have checked:Our sending domains show as authenticated in ActiveCampaign. Recent campaign performance has been strong. We tested with link tracking disabled, but the issue remained. Personal Gmail did not receive the test. Work Outlook-email did not receive the test. Personal Outlook received it in spam/junk.From the original Outlook message details authentication appears to pass:SPF: pass DKIM: pass DMARC: pass compauth: passHowever, Microsoft classified the message as high-confidence spam:SCL: 9 BCL: 0 Delivery: Junk / spamThe email appears to be sent via ActiveCampaig

We're planning a comprehensive Ruby on Rails industry report and have already built the dedicated survey landing page.Current stack we use:React Strapi ActiveCampaignNow, I'm unsure how to go-ahead with ActiveCampaign for this. The goal is to analyze the data later for the final report. Has anyone tried it? How would you approach this with activecampaign?

Hello,We submitted our App Studio integration more than five business days ago and its status is still showing as Submitted, without moving to the review stage.This integration is being developed for an active customer implementation, and our delivery timeline currently depends on the App Studio approval.Could you please check if there are any issues with our submission or if there is any additional information required from our side? If possible, we would also appreciate any assistance in prioritizing the review.Thank you in advance.

We would also like to request a complete audit of the domains currently being used for our email communications.The objective is to identify any issues or opportunities for improvement that may be affecting our email deliverability, sender reputation, inbox placement, and overall email performance.Could you please review and provide recommendations regarding: Domain reputation and health SPF, DKIM and DMARC configuration Dedicated vs. shared sending domains Tracking domain configuration Email authentication best practices Potential spam or deliverability risks Domain warm-up status (if applicable) Opportunities to improve inbox placement and sender reputation Please share any findings, recommendations, or actions that you believe could help us improve the performance of our email marketing activities.

In the abandoned cart email, products are currently displayed in a single-column layout (one product per row), which makes the email excessively long whenever multiple items are present in the cart.In addition, the current presentation is not visually appealing and gives the email a low-quality appearance, especially when the cart contains several products. The layout feels cluttered and does not reflect the professional image we want to convey through our brand communications.We would like to change the product section to a two-column grid layout, displaying 2 products per row (2x2, 2x3, etc., depending on the number of items in the cart), while keeping each product's image, name, price, and call-to-action button.Example:Product 1 | Product 2Product 3 | Product 4Product 5 | Product 6The goal is to reduce the overall length of the email, improve readability, create a more professional and visually appealing design, and ultimately increase cart recovery rates.

Hello community,We pulls email_activity records from the /api/3/emailActivities endpoint, and I'm encountering inconsistent results between API calls made on different dates. I wanted to check if anyone else has run into this and found a reliable workaround. The Problem:I called the /api/3/emailActivities endpoint (unfiltered) on June 16, and it returned 239 records. The most recent record had a timestamp of June 16.I called the same endpoint again on June 18 and 20 June, it returned 261 records and 271 records respectively  more records than before(June 16). However, many of the new records have timestamps from June 8 and June 10, which are dates that were already in the past when I made my first call on June 16. Most recent record had tstamp of June 16 Only.This means records from June 8 and June 10 were not returned in my June 16 call, but appeared later in my June 18 and June 20 call.  Is there a recommended approach for building a reliable incremental sync against this endpoint? A

I would like to see reCAPTCHAv3 ability for forms, I use an ActiveCampaign form for some gated content in which people can choose to subscribe to mailing list or not on their way in.Puzzle-style CAPTCHAs can be frustrating at times, and could be even more so to a person who just wants the content. I want to protect the gated content and the mailing list from bots via the same form, but I think the need is still as compelling for just the use of email sign up forms.I notice someone has already asked about this in another part of the forum; 

Hi everyone!For this week’s “How I use it” spotlight, I wanted to share a simple way Active Intelligence can help when you’re building an automation workflow.One practical use case is using Active Intelligence to help map out the first draft of a welcome, follow-up, or re-engagement flow before you start building every step manually.For example, you can start with a prompt like:Build a welcome automation for new subscribers Include a first email, a follow-up reminder, and a final check-in Keep the tone helpful and friendly Focus on getting the subscriber to take one clear next stepFrom there, you can use the draft as a starting point, adjust the messaging, and shape the workflow around your own goals, timing, and brand voice.It’s a helpful way to move past the blank page and get a basic structure in place faster.If you use Active Intelligence for automation planning, I’d love to hear:What kinds of workflows are you building most often? Does AI help more with structure, copy, or getting

Newer to the community here!Question regarding AC into Salesforce for updating fields. I think my automation isn’t triggering at the correct time. Here are my automation steps:Automation starts when someone submits a form Contact gets an email Internal team gets notified A new lead is created into Salesforce Tag is added  - added to salesforce Then Add lead to Salesforce campaignI have a separate automation that is doing the followingWhen added to salesforce tag is added Update lead source to ActiveCampaignFor someone reason the lead source isn’t updating. I have the fields mapped properly in the AC dashboard in Salesforce. I am thinking it may be the timing of it all? I tried added the “update lead source” after step 5 in the first automation but that didn’t work. The add to Salesforce campaign works although it takes 20 minutes!Any ideas on what could be the problem?

I received an email titled Action Required: Invalid Unsubscribe Link in Your Scheduled Campaign It looks fake. Far less fake than most scams. Can anyone confirm?

Hello,We are trying to use the bulk import API to upload our data with a csv file. I am able to send the file get a 200 response. However, when going into the Active Campaign site to verify the changes, only the custom field values are getting updated. The “First Name” included in the csv file is not reflected in Active Campaign record.Is there something specific we must include? We are using email as the identifier. Additionally, I am able to get the batches I imported via the API. However, when on the Active Campaign site, it does not show on the recent imports list. Is that intentional?  Thanks!

'search contact' box has disappeared.  have tried all the usuals - different browser, different computer, zoom screen. When I laoad contacts page it appears for a few seconds then vanishes. Any suggestions anyone? - It looks like a bug

I have a simple review email in the automation that asks people to pick between 1 and 5 stars, and I set a tag for every rating link to be applied. However, it doesn’t work. It links to the native form, where it then offers option to add feedback. BUT my primary goal is to capture the link with the rating clicked. It’s like link.com/f/74?stars=5&email=bob@gmail.com (email is dynamic). And this is sent to existing contacts. So puzzled, I even disabled site tracking but still doesn’t seem to get it to work. Please advise. 

I have written a few hundred newsletters for my list and want to export them all. How do I do that?

The side menu has changed and campaigns are no longer an option. I tried the chat, and the AI only gave me instructions for the old wait of doing it. How can I create a campaign today, with the new setup?

Hi there,We have a Free Trial Onboarding email Automation, and an Active Customer Onboarding email Automation. Each of these is triggered when the freetrial or activecustomer field value changes to true, respectively. Right now, we also have to have a third automation to end the Free Trial Automation when the customer converts to a paid (Active Customer) during the trial period (this is triggered when the freetrial field changes to false and the activecustomer field changes to true). I would like to be able to build this “End Automation” step into the Free Trial Automation itself.I know that I could add if/else conditions before each email send, but that seems SO cludgy.I’m also trying to figure out if there’s a way to use the “Contacts Exit When” setting in the automation itself, using a Conversion, but I’m not understanding how to add the conversion itself into the automation. I created a Conversion for freetrial = false AND activecustomer = true, but those changes happen OUTSIDE of

Has anyone figured out a good way to exclude contacts who purchased a specific product via ecommerce from a segment?As far as I'm aware, the condition: "Product name in Any Order" IS NOT "Product A" doesn't work properly, because if a contact has ever purchased any other product, they will be included in the segment (because technically, the condition is true that at least one of their products was not the "Example Product").

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the insight isn’t even truthful, are also slowing us down from completing our work.The AI tools are so prominent and dominant that it’s actually a hinderance to getting our work done now. Any way to opt out, rearrange, or disable the things we don’t use?  

Hi, is there a way to download all of the emails I have ever sent out? Or export them in a way where I can save what I have sent out?

Hello!I’m trying to create an automation that sends emails X, Y and Z HOURS before a webinar date and time stored in a Date Time Custom Field, and looks like ActiveCampaign only supports sending X DAYS before, but not hours.Is this correct or I’m I missing something? And is there a workaround if a want to send emails 1 hour, 8 hours and 16 hours before a date and time stored in a Date Time Custom Field?Thanks,Ángel.-

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0.65% CR.What remains the same from the process: senders, email content, accounts used, volume/frequency of emails, list of contactsWhat changed: we are retrieving the templates preview content, and adding it to the message that we created with the campaign. Before, we duplicated a previous campaign, edited the content and scheduled it manually all inside ActiveCampaign.These are the endpoints we are using, in order:Create Message (API v3): /api/3/messages Create Campaign (API v1): /admin/api.php?api_action=campaign_create Retrieve Template (API v3): /api/3/template Update Message (API v3): /api/3/messages/ Send Test Email (API v3): /admin/api.php?api_action=campaign_sendWould appreciate your help, as with such a high spam rate, we can't kee

HiI’ve recently setup WhatsApp via Active Campaign, using a rented UK mobile number from Twilio. All approved and setup in WhatsApp business manager. I’ve set the display name, however when I start new conversations they come from my mobile number number, not from my display name?Any suggestions?