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Hey Community! For today’s strategy session, we’re talking about List Hygiene.We all know the feeling of watching a contact list grow, but bigger isn't always better. When a lead stops engaging (no opens, no clicks, no replies, etc) they stop being an asset and start becoming a risk to your deliverability.The Strategy Question: When a lead goes cold for 6+ months, what is your personal "Point of No Return"? How do you specifically define a "disengaged" contact? Do you try one last "Break-up" email, or do you move straight to unsubscribing/deleting them? If you don't have a process yet, what's stopping you from starting one? The Impact: Keeping your list clean isn't just about "housekeeping," it’s about ensuring your emails actually land in the inboxes of the people who do want to hear from you.Drop your process in the comments below! Let’s see who has the most ruthless (or most effective) cleanup strategy.

Who agrees we need options for shorter Wait-step times? 5 minutes is too high for some use cases. Go up above to ‘Ideas’ and upvote the idea on allowing Wait-times in seconds. This way you can wait maybe 5, 10 or 30 seconds...even 1 or 2 minutes. Whatever your use-case calls for.

Happy Thursday! We’re continuing our personalization theme today by talking about default field values.Ever sent a campaign with a personalization tag, only to realize some contacts didn't have that info on file? Without a default value, tags like %FIRSTNAME% just leave a blank space. By setting a default, you can choose exactly what appears instead (like "Hi there" or "Hi Rockstar").It’s a total game changer for keeping your brand voice consistent, even with a partial database.Have you taken advantage of default field values yet? If so, share your best use-case in the comments and help inspire others! Learn more about default field values and how to get them set up by visiting the Help Center article:https://help.activecampaign.com/hc/en-us/articles/115001060664-How-to-add-a-default-value-to-a-personalization-tag

Hey ActiveCampaign Community!We’re kicking off a new weekly tradition to help everyone grow their business and sharpen their marketing. Starting today, I’ll be posting twice a week right here in our community space: Tactical Tuesdays: We’ll dive into high-level strategy, customer experience, and marketing best practices. The Thursday Trigger: I’ll share a "Tip of the Week" - a quick win or a clever shortcut to help you get more out of the platform.  To get us started, let’s jump into our very first Tactical Tuesday strategy question: The Personalization Power-UpWe’ve all seen the stats: Personalization isn't just a "nice-to-have" anymore; it’s the engine behind high engagement and conversions.But let’s get past the basics. We’re not just talking about using a %FIRSTNAME% tag. To truly stand out, you need data that actually tells a story.The Strategy Question: What is the most valuable "secret" piece of data you collect to personalize your campaigns? Is it a specific Interest based on

Has anyone found a creative way to embed the preference Center into a designed Page?

Hello Community,I’m excited to be joining you as the interim Community Manager. I’ve been a part of the ActiveCampaign family for five years and am looking forward to bringing my experience to you all. My journey here has taken me from CX (Support Team) to Engineering to the Education Team, where my focus is helping users get the absolute most out of the platform.Because I love finding new ways to streamline a workflow, I wanted to ask:What is one "hidden gem" feature or automation that has made your life easier lately?I’m eager to hear your thoughts and to dive into the conversations happening here.

Hey Team,We’re building an integration that syncs custom field options via the API. We use POST /fieldOption/bulk to create field options, which works well.However, we also need to update and delete individual field options (e.g., when a product name changes or is removed), and we can’t find documented endpoints for this.By inspecting browser requests in the ActiveCampaign UI, I found two endpoints that appear to do what we need: - DELETE /api/3/fieldOptions/{id} — to delete a single field option - PUT /api/3/fieldOption/bulk — to update existing field options (e.g., rename a label/value)Before relying on these in production, I have a few questions:1. Are these endpoints officially supported, even if undocumented?2. Is there any risk of them being removed or changed without notice?3. Is there a recommended alternative for updating or deleting field options via API?Any guidance would be appreciated.Thanks! 

Hi everyone,I’m working on a setup with multiple automations running at the same time (lead nurturing, onboarding, and re-engagement), and I’m finding it a bit tricky to keep things organized without contacts jumping between flows unexpectedly.I’ve been using naming conventions and folders, but as things scale it still gets messy. In some of my funnel work (including a small project I’m involved with called Funnelsflex), clarity and structure make a big difference, so I’m trying to apply the same thinking inside ActiveCampaign.How do you usually structure automations to keep them clean and easy to manage over time? Any best practices you’ve found helpful would be appreciated.

Hello,I am quite new to ActiveCampaign so bear with me.We send out a newsletter and I am viewing the report. Lots of entries registered with free email adresses like gmail, etc. However quite a lot from them belong to companies and I like to see that. Account fields are populated. The default view of the report shows quite some columns (some not so interesting to me) but I would love to see the account as well. How can I do that ?RegardsMatthias

Dear ActiveCampaign Community,I am currently actively using the CRM features, including the Deals functionality.If I downgrade my plan, will the existing CRM and Deals data remain available, or will any of it be lost?Thank you in advance for your help.

Hey Team,The API documentation for bulk imports mentions two terminal failure statuses: failed and interrupted. However, it does not explain how these statuses occur or how they should be handled. Can they result from an error on the ActiveCampaign side, or are they caused by issues with the provided input?It is also unclear how to proceed when a bulk import ends with one of these statuses. Is it safe to resubmit the bulk import in these cases, or should the contacts be imported individually instead? Does the response for failed bulk imports include `success` and `failures` attributes?Thanks for the reply!

There are mails being send on behalve of ACtiveCampaign (it looks like that) with subject Account notice: campaign review required and if you look at the sender it is larry@supertechu.com..Please delete and don’t click on the button but delete it.below the message: ActiveCampaign Notification We’ve detected a higher-than-normal spam report rate on a recent campaign sent from your account. If this issue is not addressed, sending may be temporarily restricted to protect deliverability. Recommended actions: Review the campaign content and formatting Confirm unsubscribe visibility and link accuracy Remove inactive or unengaged contacts Pause additional sends until resolved Review Campaign  Please take action as soon as possible to avoid disruption. ActiveCampaign Compliance Team  

In ActiveCampaign, how can we properly manage contacts and companies when multiple lists and multiple users are involved?  For example, if I reach out to a company and mark them as not interested, how can we ensure that this information is visible to my colleagues?  If a colleague later adds a new contact from the same company, how can we trace previous interactions and avoid contacting a company that was already marked as not interested?

Can someone guide point me in the right direction to self set up on Activecampaign the following : Cart abandonment button for subscribers to opt out of only your current campaign but not your mailing list

I used the ecommerce graphql api endpoint to send product data via bulkUpsert. I can use the graphql api to retrieve the products via searchProduct. However, when I go to the Active Campaign website and try to create an email and use the Product Catalog block, I have no products available. I have tried selecting products manually and using filters and there are no products. What do I need to do to get my products to show up in the Product Catalog block?

I feel like this should be a relatively simple thing to do but have not been able to find a way to connect the dots and nothing comes up on google. How do I get the contacts who have been sent an email in the last week?

Hey I have a question regarding the bulkimport contacts endpoint. When i’m using the endpoint to import contacts in chunks, i get the following response: post response : {"success":0,"message":"JSON payload did not pass validation. Please fix failureReasons and retry. The import was not queued for processing.","failureReasons":[{"contact":222,"failureReason":"Field 'email' incorrect format"}]} get response : {"outstanding":[],"recentlyCompleted":[{"forDate":"2025-09-04","batches":"5","contacts":"516"}]} Therefore, I want a more detailed response from the api using the endpoint Bulk import status info (https://developers.activecampaign.com/reference/bulk-import-status-info), so i can see which exact emails could not import. However, the endpoint requests a batchId, which i have not received from the response. So far as I can see, it looks like I only will receive a batchId after a successful batch import, as I do get the batchId when I get a success response. Is there a way I can get th

Struggling to figure out if your emails are authenticated enough to keep them out of spam? 😬 You’re so not alone! And if you’re sending ANY kind of email that looks like it’s coming from your business domain, you need to get this right. Don’t let the spam monster eat your emails! New on Slick Business YouTube: Emails going to SPAM? Do this quick email authentication check first This covers the bits you NEED to know, and how to check your email authentication quickly, for free (a genius trick you’ll love 👀). Perfect for Business owners, marketers, techies - basically anyone who sends emails from their own domain—whether that’s through your website, help desk, ActiveCampaign, or any other platform. Here’s a sneak peek: 🔒 The things you MUST get right: SPF, DKIM, and DMARC 🕵️‍♂️ In-platform authentication checkers (and why they’re not enough) ✅ Where to look for a PASS in Gmail to check fast No panic. No jargon. And you’ll kn

As far as I can tell, in the v3 API, you can create and edit a campaign and create and edit a message, but there is no way to connect the message to the campaign. Even ChatGPT got confused and recommended using the v1 API instead. I feel like we must be missing something. Can anyone share the step by step process to create and send a campaign email in the API? Thanks!

From support, “The marketing CRM feature mentioned is the contact CRM. The Deals CRM or sales CRM with pipeline and sales management opportunity, is an add on to virtually all of our plans!” But what are the functions of ‘marketing crm’? From what I can tell so far, it is sending email newsletters, which is core function. But is that what they mean when AC says it includes some Customer Relationship Management functions in the base package, that you can add clients via webform and send them newsletters?

I created an automation in which the constraint included that email addresses “do not contain” the word “placeholder” (e.g., I have a lot of contacts without emails and I list them as [phone number]@placeholder.com). This step was completely ignored by the automation and I sent 900 emails that bounced. What did I do wrong?

Current Workflow & Integration Issue I’m using Gravity Forms on my website integrated with ActiveCampaign through Zapier to automatically create or update account records. My workflow involves form submissions that need to populate checkbox fields in ActiveCampaign accounts, and I require a single “Create or Update Account” action to handle both new account creation and existing account updates seamlessly. However, I’m experiencing critical issues with how checkbox fields are handled when using the “Create or Update Account” action in Zapier’s ActiveCampaign integration. Working Scenarios Single value to empty field: Successfully adds one checkbox value using “Create or Update Account” Appending to existing values: Works correctly when using the “Update Account” action (but not “Create or Update Account”) Problem Scenarios Issue 1: Adding Multiple Values to Empty Field When trying to add two values (e.g., “architecture, combined arts”) to an empty checkbox field using “Create or

Using Zapier action “Create or Update Contact”: Bug 1: Duplicate Values When appending a value that already exists in a checkbox field, the system creates a duplicate entry in the saved field display rather than ignoring it. Example: Contact has “Cross-sector support” selected → Zapier automation appends “Cross-sector support” again → Field shows “Cross-sector support” twice in the interface, even though functionally only one checkbox is selected. The duplicate value is returned in subsequent Find Contact responses. Bug 2: Invalid Values Accepted The system accepts and stores invalid values that aren’t actual checkbox options for that field. Example: Appending “random value” to a checkbox field succeeds, even though this isn’t a valid checkbox option. The invalid value is returned in subsequent Find Contact responses.

Hello, Ever since we moved to Active Campaign, most people I send test emails to (outside our organization) are not receiving my test emails. Internally, they seem to be okay, though. If they’re not hitting junk or spam folders, what else would be causing this? I send to contacts at various organization, and they receive my other emails without a problem. Thanks!

Hello, I’m having issues with the “conditional content” feature. When I enter a condition (to be met for a module to appear in a campaign), a dropdown menu isn’t appearing. I have to manually type the choice in the field. (We’ve used “conditional content” in past campaigns, and the dropdown used to appear.) Also, in a test email to the team, the conditional content appears when one of our team members opens the test email on his phone, but not when he opens it in Outlook. Help would be appreciated. Thanks!