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Thursday tip of the week: Default field values

  • March 12, 2026
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Ryan_ActiveCampaign
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Happy Thursday! We’re continuing our personalization theme today by talking about default field values.

Ever sent a campaign with a personalization tag, only to realize some contacts didn't have that info on file? Without a default value, tags like %FIRSTNAME% just leave a blank space. By setting a default, you can choose exactly what appears instead (like "Hi there" or "Hi Rockstar").

It’s a total game changer for keeping your brand voice consistent, even with a partial database.

Have you taken advantage of default field values yet? If so, share your best use-case in the comments and help inspire others!

 

Learn more about default field values and how to get them set up by visiting the Help Center article:

https://help.activecampaign.com/hc/en-us/articles/115001060664-How-to-add-a-default-value-to-a-personalization-tag