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I’m trying to use n8n to pull a list of contacts. I’ve tried 2 ways…using a filter to search first if contact is on a specific list and second if a custom date field is within 120 of current date…second method was using a direct api call to retrieve a segment using: get https://{youraccountname}.api-us1.com/api/3/segments/{id} but for the life of me I cannot figure out how to get the segment ID…so then I tried using https://{youraccountname}.api-us1.com/api/3/segments to get a list of segments…but that didn’t even return a list of my segments…i’m not sure what it returned…a bunch of segments with random names that aren’t even in my Segements are of my AC app. Can someone help me figure out how to find the segment ID? I’ve searched the web…can’t figure it out.

Hey there, AC community, would really appreciate any feedback from you, since I am having a problem with a specific form on our website. We are experiencing an issue with our automated email newsletter where a button that references a custom field is no longer working properly. This feature was previously functioning correctly but stopped working after we updated our newsletter template design. We have an automated email that sends a personalized PDF link to customers when they fill out a form (dynamic, should be updated uppon sending, depending on the url that is filled out on our website). The email contains a button that should link to a PDF URL stored in our custom field (field[31] / “Povezava za prenos”) When recipients click the button, they receive a “400 Bad Request” error instead of being directed to the PDF The button appears to be trying to submit a form to strokasi.activehosted.com/proc.php instead of redirecting to the custom field URL Technical Details: Custom field ID

I am developing a very basic Automation APP in app studio to call an external webhook and return some values. What i can’t get working is getting the automation to provide my return values to the next step. None of the examples show how to deal with values returned from the api calls. I have tried the “provides” block which is in the schema but not documented and that didn’t have any effect. I have also tried the map object which did show the map popup but none of my fields were displayed “map”: { “label”: “Map OneSeed Results to Contact Fields”, “describe_source”: { “label”: “OneSeed API Response”, “options”: { “!pipe”: [ { “!jq”: “[{"value":"success_status", "display":"Success Status (true/false)"}, {"value":"result_message", "display":"Result Message"}, {"value":"tree_link", "display":"Tree Link"}, {"value":"oneseed_id", "display":"OneSeed Contact ID"}]” } ] } }, “describe_target”: { “label”: “ActiveCampaign Contact Fields”, “options”: { “!resource”: “ActiveCampaignContact.fields” }

I’ve just signed up for the partner program. The only thing I can see in the dashboard is this message: " Within 90 days of joining the ActiveCampaign partner program, you must electronically sign the proper tax form to receive commission payments. If you do not complete the form before 08/22/2024, you will forfeit all accrued commissions. [Click here to start the signing process!]" Which implies I can still promote, I just need to finish this form. But I can’t see my affiliate link anywhere. How do I get my actual affiliate link?

I want to create segment with filtered keywords. However, segment is limited the 3 contain operator. Is there a way to do this? For example, I want to create segment based on job titles. For this, I want to use “Human”, “HR”, “People”, “Talent”, “Learning”, “Training” keywords for HR group. However, this is 6 contains search group and is not allowed. Is there a way to do this? Or do I need to create 2 different segments for it?

Hello, how to change the font color in my newsletter, I’ve tried all of the obvious places but no luck. I could change background color but not the font. I know it’s something simple. Thanks for the help

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Hi - I am trying to create an automation that adds a tag if to a contact if an email hard bounces. Everything I am finding online says that there is a “New Campaign Bounce” trigger but it does not show up. Any ideas?

Hi, We are currently using ActiveCampaign forms embedded on our website, with some added CSS in the embed code. However, when a user does not fill out all required fields, they are sent to a separate ActiveCampaign webpage. On this page the custom CSS also does not stick. I was wondering if it is at all possible to display the form error to the user on our own webpage, instead of sending them away to a different one. If anyone knows how to do this, please let me know. Thanks!

I had an automation with 500 email contacts, they completed a 5 email series. Now I would like to use the same automation/ contacts and restart the automation from specific date. I tried but it did not start and says no one in list. The original list was started by tag being added. Ideas of what I can do

Good afternoon, everyone! I am trying to join the ActiveCampaign Community on Slack. I don’t have an @activecampaign email address and was directed to contact the administrator of this community for an invitation. Any suggestions on how to do this would be greatly appreciated. Thanks in advance for your help! Yours truly, Don Purdy

Hi there I have a lot of problems with the App on iPhone And for the matter on iPad. When making a deal it comes x 3 We get the message “save failed” I can’t finish and save ? I think ActiveCampaign have a problem that need to be fixed Anybody who has the same problems? And a fix ? Ivan @Carefood.dk

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I’m trying to add the ability for people to give a thumbs up (or down) or vote on options in a newsletter but I’m unsure what tools I could use. Sample: How did you like today’s content? ******** - Loved it (selectable)* ***** - Eh…it was ok* *** - Not my cup of tea* I would have some similar in each tip in my news letter with a thumbs up and down option plus the “today’s content” for the weekly newsletter. Any insight would be help.

We inadvertently sent a campaign with predictive sending turned on. (we do not use predictive sending normally) This was “sent” at 9:00am today. As of now it is very unclear as to if the campaign has successfully sent and delivered to the nearly 1300 recipients. I happen to have 3 email test addresses in the list and have not received the email to any of the 3. The report shows a status of “delivered” on all contacts - yet it does not show if you look at one of the contacts. And more oddly I am active and open my emails all day everyday so would have expected for the email to have been delivered to me by now. I would appreciate advice on what feels like not so predictive :). Only advice I got was that I had to look at each contact to know if delivered (not efficient for an automation tool) and that “this is the way it works”. Hoping the community has better advice. Thank you!

This topic has been raised for 8 years now. Not being able to use personalization tags in update contact step is a bummer. AC recently launched data formatting steps which allow to save a formatted field into another field (which is a good workaround for some purposes), but you can’t format hidden fields and that’s where most of my data lays. Have someone figured out how to make this data handling in an automated way?

I want to send my controller a monthly or quarterly deals forecast report. Has anyone figured out if there is a way to automate this process?

I just ran my first automation and I’m wondering if I set it up wrong because the numbers aren’t lining up. Email #1 sent to 3,903 | Wait 1 day | Match conditions = Open email #1 in the last 2 days | If Yes send Email #2 993 contacts opened email #1 and matched the conditions above, but only 500 contacts were sent email #2. That’s a difference of 493 contacts with no unsubscribes or bounces. Why didn’t the other 493 contacts that opened email #1 get email #2? Is it because my condition (last 2 days) needs to be longer? Additionally, 2,601 contacts went into the queue as a “no” status, and when I compare the queue contacts to the open contacts there’s a difference of 309 contacts. Where did they go? This is just one example, but I have differences like this across the whole automation. If anyone can shed some light as to why this is I would be very grateful. Thanks!

Hello - I have a list of 1,500 active International contacts that I need to exclude from getting emails, and take out of my active contact list because we’re almost at our limit. They are currently subscribed to our USA list and I thought that if I imported these contacts, selected “Import as Excluded” it would do this for me (take out of list and active contact totals), but it did not. I searched a contact in List Exclusions, and they were there. But then I searched them as a contact and they were there too - still subscribed to a list. I then tried AC Chat and was told that I can Import these contacts again, select the list they’re subscribed to, and select the “Import as an Unsubscribed Contact,” which I did. However, I searched a contact and they’re still subscribed. Any thoughts on how to go about keeping them in the system, but excluding them from emails and not active in our contact count? The only other thing I can think of is to Import them again, add a tag (International) the

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Hi everyone, I’m running into an issue with lead scoring in ActiveCampaign and was wondering if anyone has experienced something similar. In my automations, I assign lead scores with an expiration time. The points are being added correctly, but they don’t seem to be expiring as they should. To test this, I created a very simple automation: A contact receives +1 point, which is set to expire after 1 hour. The automation runs fine, and the point is added as expected. The automation ran as expected, and the point was correctly added yesterday at 20:58 (UTC+2). Since the score was set to expire after one hour, it should have been removed by 21:58. However, even the next day, the contact still has the point – well past the expiration time. I expected the score to automatically decrease once the expiration period ended, but that didn’t happen. Has anyone seen this behavior or knows what could be causing it? Is there something else I need to configure to make the expiration work? Thanks in

Hi! I’m new to ActiveCampaign. I’m trying to set up Lead Scoring so that I can move contacts to MQL when they have reached a threshold. It looks like if I want to have this lead scoring run all the time, then I need to do this in Automations, not Lead Scoring. Do I have that correct? I have set up the individual Automations to create the lead score. However nothing is happening and my Contact Lead Score is not populating. What have I done wrong?

Does anyone have examples of what we should be tracking that can help with segmenting our client database?

Hi there! I’m getting an error that I’ve never gotten before when trying to import a list. The list is about 9k and I’m getting the error “Import failed for unknown reasons: There is already an active transaction” for about 2k of those contacts. I’m on the enterprise plan. Does anyone know why this may be? Thank you!

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