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Struggling to figure out if your emails are authenticated enough to keep them out of spam? 😬 You’re so not alone! And if you’re sending ANY kind of email that looks like it’s coming from your business domain, you need to get this right. Don’t let the spam monster eat your emails! New on Slick Business YouTube: Emails going to SPAM? Do this quick email authentication check first This covers the bits you NEED to know, and how to check your email authentication quickly, for free (a genius trick you’ll love 👀). Perfect for Business owners, marketers, techies - basically anyone who sends emails from their own domain—whether that’s through your website, help desk, ActiveCampaign, or any other platform. Here’s a sneak peek: 🔒 The things you MUST get right: SPF, DKIM, and DMARC 🕵️‍♂️ In-platform authentication checkers (and why they’re not enough) ✅ Where to look for a PASS in Gmail to check fast No panic. No jargon. And you’ll kn

As far as I can tell, in the v3 API, you can create and edit a campaign and create and edit a message, but there is no way to connect the message to the campaign. Even ChatGPT got confused and recommended using the v1 API instead. I feel like we must be missing something. Can anyone share the step by step process to create and send a campaign email in the API? Thanks!

From support, “The marketing CRM feature mentioned is the contact CRM. The Deals CRM or sales CRM with pipeline and sales management opportunity, is an add on to virtually all of our plans!” But what are the functions of ‘marketing crm’? From what I can tell so far, it is sending email newsletters, which is core function. But is that what they mean when AC says it includes some Customer Relationship Management functions in the base package, that you can add clients via webform and send them newsletters?

I created an automation in which the constraint included that email addresses “do not contain” the word “placeholder” (e.g., I have a lot of contacts without emails and I list them as [phone number]@placeholder.com). This step was completely ignored by the automation and I sent 900 emails that bounced. What did I do wrong?

Current Workflow & Integration Issue I’m using Gravity Forms on my website integrated with ActiveCampaign through Zapier to automatically create or update account records. My workflow involves form submissions that need to populate checkbox fields in ActiveCampaign accounts, and I require a single “Create or Update Account” action to handle both new account creation and existing account updates seamlessly. However, I’m experiencing critical issues with how checkbox fields are handled when using the “Create or Update Account” action in Zapier’s ActiveCampaign integration. Working Scenarios Single value to empty field: Successfully adds one checkbox value using “Create or Update Account” Appending to existing values: Works correctly when using the “Update Account” action (but not “Create or Update Account”) Problem Scenarios Issue 1: Adding Multiple Values to Empty Field When trying to add two values (e.g., “architecture, combined arts”) to an empty checkbox field using “Create or

Using Zapier action “Create or Update Contact”: Bug 1: Duplicate Values When appending a value that already exists in a checkbox field, the system creates a duplicate entry in the saved field display rather than ignoring it. Example: Contact has “Cross-sector support” selected → Zapier automation appends “Cross-sector support” again → Field shows “Cross-sector support” twice in the interface, even though functionally only one checkbox is selected. The duplicate value is returned in subsequent Find Contact responses. Bug 2: Invalid Values Accepted The system accepts and stores invalid values that aren’t actual checkbox options for that field. Example: Appending “random value” to a checkbox field succeeds, even though this isn’t a valid checkbox option. The invalid value is returned in subsequent Find Contact responses.

Hello, Ever since we moved to Active Campaign, most people I send test emails to (outside our organization) are not receiving my test emails. Internally, they seem to be okay, though. If they’re not hitting junk or spam folders, what else would be causing this? I send to contacts at various organization, and they receive my other emails without a problem. Thanks!

Hello, I’m having issues with the “conditional content” feature. When I enter a condition (to be met for a module to appear in a campaign), a dropdown menu isn’t appearing. I have to manually type the choice in the field. (We’ve used “conditional content” in past campaigns, and the dropdown used to appear.) Also, in a test email to the team, the conditional content appears when one of our team members opens the test email on his phone, but not when he opens it in Outlook. Help would be appreciated. Thanks!

I’m trying to use n8n to pull a list of contacts. I’ve tried 2 ways…using a filter to search first if contact is on a specific list and second if a custom date field is within 120 of current date…second method was using a direct api call to retrieve a segment using: get https://{youraccountname}.api-us1.com/api/3/segments/{id} but for the life of me I cannot figure out how to get the segment ID…so then I tried using https://{youraccountname}.api-us1.com/api/3/segments to get a list of segments…but that didn’t even return a list of my segments…i’m not sure what it returned…a bunch of segments with random names that aren’t even in my Segements are of my AC app. Can someone help me figure out how to find the segment ID? I’ve searched the web…can’t figure it out.

Hey there, AC community, would really appreciate any feedback from you, since I am having a problem with a specific form on our website. We are experiencing an issue with our automated email newsletter where a button that references a custom field is no longer working properly. This feature was previously functioning correctly but stopped working after we updated our newsletter template design. We have an automated email that sends a personalized PDF link to customers when they fill out a form (dynamic, should be updated uppon sending, depending on the url that is filled out on our website). The email contains a button that should link to a PDF URL stored in our custom field (field[31] / “Povezava za prenos”) When recipients click the button, they receive a “400 Bad Request” error instead of being directed to the PDF The button appears to be trying to submit a form to strokasi.activehosted.com/proc.php instead of redirecting to the custom field URL Technical Details: Custom field ID

I am developing a very basic Automation APP in app studio to call an external webhook and return some values. What i can’t get working is getting the automation to provide my return values to the next step. None of the examples show how to deal with values returned from the api calls. I have tried the “provides” block which is in the schema but not documented and that didn’t have any effect. I have also tried the map object which did show the map popup but none of my fields were displayed “map”: { “label”: “Map OneSeed Results to Contact Fields”, “describe_source”: { “label”: “OneSeed API Response”, “options”: { “!pipe”: [ { “!jq”: “[{"value":"success_status", "display":"Success Status (true/false)"}, {"value":"result_message", "display":"Result Message"}, {"value":"tree_link", "display":"Tree Link"}, {"value":"oneseed_id", "display":"OneSeed Contact ID"}]” } ] } }, “describe_target”: { “label”: “ActiveCampaign Contact Fields”, “options”: { “!resource”: “ActiveCampaignContact.fields” }

I’ve just signed up for the partner program. The only thing I can see in the dashboard is this message: " Within 90 days of joining the ActiveCampaign partner program, you must electronically sign the proper tax form to receive commission payments. If you do not complete the form before 08/22/2024, you will forfeit all accrued commissions. [Click here to start the signing process!]" Which implies I can still promote, I just need to finish this form. But I can’t see my affiliate link anywhere. How do I get my actual affiliate link?

I want to create segment with filtered keywords. However, segment is limited the 3 contain operator. Is there a way to do this? For example, I want to create segment based on job titles. For this, I want to use “Human”, “HR”, “People”, “Talent”, “Learning”, “Training” keywords for HR group. However, this is 6 contains search group and is not allowed. Is there a way to do this? Or do I need to create 2 different segments for it?

Hello, how to change the font color in my newsletter, I’ve tried all of the obvious places but no luck. I could change background color but not the font. I know it’s something simple. Thanks for the help

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Hi - I am trying to create an automation that adds a tag if to a contact if an email hard bounces. Everything I am finding online says that there is a “New Campaign Bounce” trigger but it does not show up. Any ideas?

Hi, We are currently using ActiveCampaign forms embedded on our website, with some added CSS in the embed code. However, when a user does not fill out all required fields, they are sent to a separate ActiveCampaign webpage. On this page the custom CSS also does not stick. I was wondering if it is at all possible to display the form error to the user on our own webpage, instead of sending them away to a different one. If anyone knows how to do this, please let me know. Thanks!

I had an automation with 500 email contacts, they completed a 5 email series. Now I would like to use the same automation/ contacts and restart the automation from specific date. I tried but it did not start and says no one in list. The original list was started by tag being added. Ideas of what I can do

Good afternoon, everyone! I am trying to join the ActiveCampaign Community on Slack. I don’t have an @activecampaign email address and was directed to contact the administrator of this community for an invitation. Any suggestions on how to do this would be greatly appreciated. Thanks in advance for your help! Yours truly, Don Purdy

Hi there I have a lot of problems with the App on iPhone And for the matter on iPad. When making a deal it comes x 3 We get the message “save failed” I can’t finish and save ? I think ActiveCampaign have a problem that need to be fixed Anybody who has the same problems? And a fix ? Ivan @Carefood.dk

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I’m trying to add the ability for people to give a thumbs up (or down) or vote on options in a newsletter but I’m unsure what tools I could use. Sample: How did you like today’s content? ******** - Loved it (selectable)* ***** - Eh…it was ok* *** - Not my cup of tea* I would have some similar in each tip in my news letter with a thumbs up and down option plus the “today’s content” for the weekly newsletter. Any insight would be help.

We inadvertently sent a campaign with predictive sending turned on. (we do not use predictive sending normally) This was “sent” at 9:00am today. As of now it is very unclear as to if the campaign has successfully sent and delivered to the nearly 1300 recipients. I happen to have 3 email test addresses in the list and have not received the email to any of the 3. The report shows a status of “delivered” on all contacts - yet it does not show if you look at one of the contacts. And more oddly I am active and open my emails all day everyday so would have expected for the email to have been delivered to me by now. I would appreciate advice on what feels like not so predictive :). Only advice I got was that I had to look at each contact to know if delivered (not efficient for an automation tool) and that “this is the way it works”. Hoping the community has better advice. Thank you!

This topic has been raised for 8 years now. Not being able to use personalization tags in update contact step is a bummer. AC recently launched data formatting steps which allow to save a formatted field into another field (which is a good workaround for some purposes), but you can’t format hidden fields and that’s where most of my data lays. Have someone figured out how to make this data handling in an automated way?

I want to send my controller a monthly or quarterly deals forecast report. Has anyone figured out if there is a way to automate this process?