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Restarting an automation

  • July 15, 2025
  • 1 reply
  • 21 views
M

I had an automation with 500 email contacts, they completed a 5 email series. Now I would like to use the same automation/ contacts and restart the automation from specific date. I tried but it did not start and says no one in list. The original list was started by tag being added. Ideas of what I can do

    1 reply

    alannahurley
    • alannahurley
    • Community Manager
    • July 15, 2025

    Once contacts complete an automation, they won’t re-enter automatically even if you restart it. Here are a few solutions:

    Option 1: Manually Re-add Contacts

    1. Go to your automation settings
    2. Click “Add Contacts”
    3. Filter by the original tag or create a segment of the 500 contacts
    4. Manually add them back to the automation

    Option 2: Remove & Re-add the Tag

    1. Remove the original trigger tag from all 500 contacts
    2. Wait a few minutes
    3. Re-add the tag - this should trigger the automation again

    You also can segment and use the bulk add feature if neither of those options work for you!

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