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Test emails not being received

  • August 11, 2025
  • 4 replies
  • 41 views
T

Hello,
Ever since we moved to Active Campaign, most people I send test emails to (outside our organization) are not receiving my test emails. Internally, they seem to be okay, though.

If they’re not hitting junk or spam folders, what else would be causing this? I send to contacts at various organization, and they receive my other emails without a problem.

Thanks!

    4 replies

    J
    • jacobmonash
    • Certified Consultant
    • August 11, 2025

    Hey again @tda683 - do these people have corporate email addresses, or free ones (@gmail, @yahoo etc.)?
    Sometimes email security can prevent the test emails (or even your regular ActiveCampaign sends) going through.

    T
    • tda683
    • Author
    • August 11, 2025

    Hello–yes, these people have corporate addresses. The thing is, it seems like most of our intended recipients are having this problem.

    J
    • jacobmonash
    • Certified Consultant
    • August 11, 2025

    Do they receive your regular ActiveCampaign emails?
    If they don’t, that points to a larger issue.
    If they do, then I wonder if the test emails in particular are being filtered out because the subject line always starts with “TEST”.

    T
    • tda683
    • Author
    • August 11, 2025

    No, many don’t receive our regular AC emails.

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