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I have been calling using the https://{youraccountname}.api-us1.com/api/3/campaigns call in an Azure data factory successfully for about a year and it stopped working two days ago. Now I am getting the following error message: Rest call failed with client error, status code 403 Forbidden, please check your activity settings…Response: {“message”:“Campaign IDs cannot be empty.”} I can make the same call using Postman and it works. I added an Orders by (&orders[sdate]=ASC) and I can preview the data but then the pagination doesn’t work and it gets stuck in a loop. This started happening about the same time I noticed that I was missing deals, that pagination appeared to stop working too until I added an Orders clause. Has there been an update to the API recently?

I want to create a saved response with the "You can call me at %deal_owner:phonenumber% however, the deal_owner:phonenumber doesn’t appear to exist. Is there a way to access that data? I can of course, access deal_owner:firstname, deal_owner:email etc.

Hi, This is my first time using the forum, so I apologize if this question has already been asked. I haven’t been able to find the answer. I need to segment my contacts more, and I would love it if I could create a nice looking profile page for people to update there information. I’m guessing I need to create some custom fields, but this is not something I want people to fill out as they sign up. I want to send them an automated email a couple of days later asking if they’ll help us sending them the most relevant content by adding some information (occupation, city, etc.). Is this possible? Best, Anja

I am using the https://{youraccountname}.api-us1.com/api/3/deals call to retrieve all Deals and I am pretty sure the # of deals it returned matched what was in the application at one point but now I it is not returning about 10% of the deal records. I don’t see any pattern among the missing deals. I tried to see if the API would return the records if I used the group (pipeline) filter and the records were still missing. I am able to retrieve the Deal if I use Postman and supply the Id however. Thank you

Hi We have been sending with AC for year, but suddenly last week, our newsletters are not being received by anyone. On reports I can see that they are sent, but 0 opens, and it just drops from one day to another. I have tried repeatedly to resend/new sending but issue is the same. Google Postmaster tools is all green i.a. all verifications are set up. No reports on spam on previous newsletters. Sending from same domain as the shop. I have created a ticket, but they don’t send any updates. We are bleeding turnover, but still it took AC 4 days to hand over to deliverability team, and the don’t reply to my requests for update. Does anyone have any suggestions for solutions? Can anyone recommend how to get AC to take this seriously and help us?

Hi there - we have a client facing a very niche issue. They have a WooCommerce integration with an abandoned cart automation. It includes a series of 3 follow-up emails. The issue is that if someone updates their cart over the course of the 5 days those emails run, the client wants the emails to reflect that. It seems like the cart details are “locked in” when a person starts the automation. Initially, I created two copies of the abandoned cart automation as well as a separate “feed” automation that put them in one of two and removed them if they were already in the other - essentially bouncing them back and forth so that their newest cart abandonment always showed. However, we realized that’s not going to work because I got this error message when the block wasn’t showing in the emails: “Abandoned cart block is disabled. This block requires an “Abandoned Cart” start trigger within an automation” Of course, that trigger was in the separate “feed” automation, but I think it’s saying i

If someone unsubscribes from one list, are they automatically unsubscribed from all lists if they are sent multiple forms of content?

We have two master lists that include the same people (members of a trade organization). We have two lists (our general list and one for just our insurance program) because some contacts will want to stay on our general list, but not want our insurance emails (and vs vs). How can we sync the lists so that when new association members/subscribers are added, they’re added to both lists at once? Thanks!

There needs to be an easier way to unenroll contacts when they reply then including them inside the automation before triggering the next email. I wish it was a button as part of the settings that if the contact replies to unenroll it from the automation. same way as if they unsubscribe button that can the turn on/ off for each automation. (tried to include an image but didn’t let me)

You can use the “Tag is added” trigger to start an automation when a tag is added to a contact. To learn how, follow these steps: Navigate to the Automations overview page. Click “New Automation” located on the top right of your screen. Select “Start from Scratch” then click “Continue.” Select “Tag is added” from the trigger modal and click “Continue.” Type the tag that will trigger this automation to run. Choose if the automation should run once or multiple times. If you want to further segment contacts entering your automation, click the box next to “Segment the contacts entering this automation” and select your segment conditions. This step is optional. Click “Add Start.”

Worrying if your emails get safely past the spam dragons and into the inbox? This one’s for everyone who wants their emails to land where it matters whether you’re sending with ActiveCampaign, Google Workspace, Outlook, or any platform that uses your domain. ➡️ How to do DKIM & SPF - tips on ActiveCampaign email authentication (without losing your mind) This video (8 mins) will take the stress and confusion out of SPF and DKIM (without the scary geek-speak!) It has exactly what matters, where to check, and step-by-step what YOU need to do - and trust me, you CAN handle this. 🔍 What SPF and DKIM really do for your emails 💡 How ActiveCampaign handles SPF for you 🗂️ What to do if you’re sending from other platforms 🛠️ How to find, check and understand DKIM ✅ The simplest way to check if you’re set up right Ready to make sure your emails are making it past the guards of the inbox citadel? ⬇️ Watch > Lik

I messed up the most important email in years, because the way you list times is confusing. Why do you have to list 19.00, etc. Why not just 10 am, 5 pm, etc.? Your email sent 12 hours too late on the most important email in years! Please list hours in US ways or give us the option! That misleading info made me lose out on thousands of book sales. Unhappy!

Are you here because you’re migrating to ActiveCampaign (or thinking about it) and secretly kinda worried about the move? 👀 This one’s for you if you’re about to switch from Mailchimp, MailerLite, ConvertKit, or any other platform - and want to avoid the painful, costly migration mistakes that can trip you up on the way to the happy lands of ActiveCampaign. I’m here to help you do it right first time & save your sanity. This video has the 10 must-know things for a smooth, stress-free migration to ActiveCampaign that won’t break things on the way. 🏗️ How to set up with Lists, Tags, and Fields in ActiveCampaign 🚫 Dodge the #1 mistake that ruins deliverability when you import contacts 📧 Keep emails simple, effective, and on-brand from the start - plus the Global Settings trick you definitely want to know 🔒 Authentication you MUST do before sending 🔌 Tips to map, migrate and test workflows & integrations Ready to migrate withou

Hi guys, We use ActiveCampaign as our primary CRM system and I’m writing in complete panic because this morning our main deal pipeline, which contains over 700 deals and more than 1,000 contacts, has suddenly vanished. This is absolutely critical to our operations and we are in serious trouble without it. Please, if there’s anything you can do to help or escalate this as fast as possible, I’d be incredibly grateful. This is the core of our business — we’re completely stuck until this is resolved.

Optimising email opens & clicks just went wow 🤩 for Automation Emails in ActiveCampaign! An easy-to-use Automation Email Split Test feature is in your accounts now 🥳 You know split testing, right? That thing you’re meant to do, but just… don’t… because it’s way too technical? Well, my friends, it’s time to embrace actual email optimisation instead of just fantasising about it. ActiveCampaign just made it easy to see real numbers for your email recipients so you can see: ❓ does throwing their first name into the subject line improve open rates for onboarding? ❓ do your people click more for gifs than static images when you want them to watch a video? ❓ will a funny subject line win on opens vs an informative one for your payment fail emails? Imagine knowing the answers to all those things you wondered about but never had time to dig into 🤯 This is a big win for AC users, and it’s on ALL plans except Starter (and maybe legacy Lite plans if

Heads up for everyone who ever wanted to ask me anything about email & automation, live… and is headed to Atomicon this June in the UK… I’m speaking at The Email Edge - and we’re throwing the floor open so you can pin me down with your gnarliest (or most basic!) email & automation + ActiveCampaign questions. It would be so great to see you there and take your question live on The Email Edge stage. Plus you get Vicky Handley on customer journeys, and Alex Thompson on sales, all hosted by the fabulous ActiveCampaign team - win win! Get your ticket for The Email Edge here: Eventbrite

I am sending Deal data through a Developer Webhook to Zapier. When I look at the data passed through the custom Deal Fields are there but the Deal Values are showing blank. Can you assist?

Thinking about getting started with ActiveCampaign but feeling overwhelmed? 😬 I’ve got you! New on our YouTube channel: 5 Things You NEED to Know Before Getting Started with ActiveCampaign (9 mins) This is the five most critcial things you need to know from day one to save you hours of headaches and make sure you don’t fall into the mistakes that trip up most new users! This one’s for you if you just want to get in there and send emails that land in the right inboxes, every time, with minimum fuss and max results. 📃 Lists – the right (and wrong!) way so you don’t land in chaos 🏷 Tags vs Fields – when to use a tag vs when you MUST use a field 🔖 Naming – use names that keep your account tidy, efficient, and future-proof 📧 Email Design – tips for simple & fast - without burning hours on layouts ⚡ Scary bits! – Why you absolutely DO need authentication (and how easy it is!) Whether you’re sending your first email or want to avoid newbie pit

Hi all, I was trying to list all my deal pipelines using the API end point. The official documentation here suggests to use the https://{youraccountname}.api-us1.com/api/3/dealGroups url. However we are not located in the US and our account’s url uses activehosted instead of api-us1. Upon replacing the api-us1 bit with activehosted, it returns all the deal stages with their associated deal group/pipeline, instead of the pipelines and the list of stages inside the pipeline as shown on the official docs. In other words, using https://myaccount.activehosted.com/api/3/dealGroups I got the same output as from https://myaccount.activehosted.com/api/3/dealStages. Does anyone know what the url is if I want to get the output in the same format as from the official docs? Thanks very much

Anyone else experiencing issues with AC? Can’t seem to load content into fields. Constantly being kicked off having the login session expire. Have tried using different web browsers, restarting devices, using the website and the app version, disconnecting and reconnecting the internet and even trying to contact support through the chat bot - logging the issue. No email response as yet. Can anyone provide any updates as to what might be causing this or what we can do to solve the problem. Thanks

I used the sample code (below) but I get an error “Error: FetchError: Not Found” with the code below, but when I try the “shell code” (curl --request GET --url 'https://dollarvigilante.api-us1.com/api/3/contacts?search=null&segmentid=null&status=-1&orders%5Bid%5D=ASC&orders%5Bemail$5D=ASC' --header 'Api-Token: OURAPIKEY' --header 'accept: application/json') it works fine. Here’s the code that says “Not Found”: const port = 3222; // Choose a port that's not already in use import activecampaign from '@api/activecampaign'; activecampaign.auth(OURAPIKEY); async function processRequest(req) { try { const alac = await activecampaign.listAllContacts({ search: 'null', segmentid: 'null', status: '-1', 'filters[created_after]': '2025-05-01', 'orders[id]': 'ASC', 'orders[email]': 'ASC' }); } catch(e) { return "Caught Error: " + e.toString(); } return alac; } async function makeHTML(req) { // Your function

Hi everyone, I’m currently experiencing a critical issue with all campaigns that include RSS feeds. Emails sent today are not displaying the RSS content at all — the feed blocks are displaying just the RSS code in the final email. However the browser version seems to work. The feed source itself is working fine and has no errors, so the issue seems to be on the ActiveCampaign side. We’ve tested multiple campaigns, and the problem is consistent across all of them. We’ve already contacted support, but the issue is ongoing, and it’s preventing us from sending out our RSS-based campaigns entirely. Is anyone else experiencing the same issue with RSS feeds in their campaigns today (May 9, 2025)? Thanks in advance!

Hi all, not sure if I’m missing something obvious but I’ve added and logged into our account via our custom domain, but I don’t have our custom domain as an option to use for landing pages, it only shows the default. Have I missed something? Image here shows our custom domain in the url bar but no option in pages dropdown: Untitled - Easily share public links

Hi everyone, Does anyone know how to automate adding a task at the contact level? Our sales cycle is quite long, and we focus more on the contact level than the deal level until our leads are qualified. I need a way to automate contact tasks to alert the sales team as soon as leads come in. Is there a trick to this, or is it not possible yet? Hopefully, it’s something on the roadmap! Thanks

I’ve had a few people tell me that they’ve unsubscribed from my list, but they keep getting my automation emails. What could be the problem here? How can I fix this? Thanks!