Hi Terry!

I think a way you could try to track contacts interactions with content is by using link tracking: You can create trackable links for each option that lead to a thank you page:

• “Loved it” → yourdomain.com/feedback?rating=loved
• “Eh, it was ok” → yourdomain.com/feedback?rating=ok
• “Not my cup of tea” → yourdomain.com/feedback?rating=dislike

Use link tracking in ActiveCampaign to see who clicked what, and tag contacts based on their responses.

Another way would be to integrate and use tools like Google Forms, Typeform, or Polls.ly!

hmmm. first, thanks for the info.

so is “rating” a special word? meaning if i had the 3 options, loved,ok & dislike but for something else i wanted just a thumbs up and down, can i call that ?vote=thumbsup and ?vote=thumbsdown or is ?rating a special keyword?

No, “rating” isn’t a special keyword at all! You can use whatever parameter name makes sense for your tracking.

You can absolutely use:

• ?vote=thumbsup and ?vote=thumbsdown
• ?feedback=yes and ?feedback=no
• ?response=good and ?response=bad
• ?topic1=love and ?topic1=hate

The format is: ?[yourname]=[yourvalue]

It’s always a good idea to use descriptive names that make sense so when you’re looking at your link tracking data later you understand what you’re actually looking at!

• ?newsletter=thumbsup vs ?newsletter=thumbsdown
• ?weeklytip=loved vs ?weeklytip=disliked

This way when you’re reviewing your link reports, you’ll immediately understand what each click represents.

Hi @queengeek1

The easiest way to do this is to use Link Actions to tag to show whichever link was clicked.

Blog here with more on Link Actions

That way you don’t have to use the search to figure out who clicked what and count them up - it’s refleacted in tags without extra work for you.