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Optimising email opens & clicks just went wow 🤩 for Automation Emails in ActiveCampaign! An easy-to-use Automation Email Split Test feature is in your accounts now 🥳 You know split testing, right? That thing you’re meant to do, but just… don’t… because it’s way too technical? Well, my friends, it’s time to embrace actual email optimisation instead of just fantasising about it. ActiveCampaign just made it easy to see real numbers for your email recipients so you can see: ❓ does throwing their first name into the subject line improve open rates for onboarding? ❓ do your people click more for gifs than static images when you want them to watch a video? ❓ will a funny subject line win on opens vs an informative one for your payment fail emails? Imagine knowing the answers to all those things you wondered about but never had time to dig into 🤯 This is a big win for AC users, and it’s on ALL plans except Starter (and maybe legacy Lite plans if

Heads up for everyone who ever wanted to ask me anything about email & automation, live… and is headed to Atomicon this June in the UK… I’m speaking at The Email Edge - and we’re throwing the floor open so you can pin me down with your gnarliest (or most basic!) email & automation + ActiveCampaign questions. It would be so great to see you there and take your question live on The Email Edge stage. Plus you get Vicky Handley on customer journeys, and Alex Thompson on sales, all hosted by the fabulous ActiveCampaign team - win win! Get your ticket for The Email Edge here: Eventbrite

I am sending Deal data through a Developer Webhook to Zapier. When I look at the data passed through the custom Deal Fields are there but the Deal Values are showing blank. Can you assist?

Thinking about getting started with ActiveCampaign but feeling overwhelmed? 😬 I’ve got you! New on our YouTube channel: 5 Things You NEED to Know Before Getting Started with ActiveCampaign (9 mins) This is the five most critcial things you need to know from day one to save you hours of headaches and make sure you don’t fall into the mistakes that trip up most new users! This one’s for you if you just want to get in there and send emails that land in the right inboxes, every time, with minimum fuss and max results. 📃 Lists – the right (and wrong!) way so you don’t land in chaos 🏷 Tags vs Fields – when to use a tag vs when you MUST use a field 🔖 Naming – use names that keep your account tidy, efficient, and future-proof 📧 Email Design – tips for simple & fast - without burning hours on layouts ⚡ Scary bits! – Why you absolutely DO need authentication (and how easy it is!) Whether you’re sending your first email or want to avoid newbie pit

Hi all, I was trying to list all my deal pipelines using the API end point. The official documentation here suggests to use the https://{youraccountname}.api-us1.com/api/3/dealGroups url. However we are not located in the US and our account’s url uses activehosted instead of api-us1. Upon replacing the api-us1 bit with activehosted, it returns all the deal stages with their associated deal group/pipeline, instead of the pipelines and the list of stages inside the pipeline as shown on the official docs. In other words, using https://myaccount.activehosted.com/api/3/dealGroups I got the same output as from https://myaccount.activehosted.com/api/3/dealStages. Does anyone know what the url is if I want to get the output in the same format as from the official docs? Thanks very much

Anyone else experiencing issues with AC? Can’t seem to load content into fields. Constantly being kicked off having the login session expire. Have tried using different web browsers, restarting devices, using the website and the app version, disconnecting and reconnecting the internet and even trying to contact support through the chat bot - logging the issue. No email response as yet. Can anyone provide any updates as to what might be causing this or what we can do to solve the problem. Thanks

I used the sample code (below) but I get an error “Error: FetchError: Not Found” with the code below, but when I try the “shell code” (curl --request GET --url 'https://dollarvigilante.api-us1.com/api/3/contacts?search=null&segmentid=null&status=-1&orders%5Bid%5D=ASC&orders%5Bemail$5D=ASC' --header 'Api-Token: OURAPIKEY' --header 'accept: application/json') it works fine. Here’s the code that says “Not Found”: const port = 3222; // Choose a port that's not already in use import activecampaign from '@api/activecampaign'; activecampaign.auth(OURAPIKEY); async function processRequest(req) { try { const alac = await activecampaign.listAllContacts({ search: 'null', segmentid: 'null', status: '-1', 'filters[created_after]': '2025-05-01', 'orders[id]': 'ASC', 'orders[email]': 'ASC' }); } catch(e) { return "Caught Error: " + e.toString(); } return alac; } async function makeHTML(req) { // Your function

Hi everyone, I’m currently experiencing a critical issue with all campaigns that include RSS feeds. Emails sent today are not displaying the RSS content at all — the feed blocks are displaying just the RSS code in the final email. However the browser version seems to work. The feed source itself is working fine and has no errors, so the issue seems to be on the ActiveCampaign side. We’ve tested multiple campaigns, and the problem is consistent across all of them. We’ve already contacted support, but the issue is ongoing, and it’s preventing us from sending out our RSS-based campaigns entirely. Is anyone else experiencing the same issue with RSS feeds in their campaigns today (May 9, 2025)? Thanks in advance!

Hi all, not sure if I’m missing something obvious but I’ve added and logged into our account via our custom domain, but I don’t have our custom domain as an option to use for landing pages, it only shows the default. Have I missed something? Image here shows our custom domain in the url bar but no option in pages dropdown: Untitled - Easily share public links

Hi everyone, Does anyone know how to automate adding a task at the contact level? Our sales cycle is quite long, and we focus more on the contact level than the deal level until our leads are qualified. I need a way to automate contact tasks to alert the sales team as soon as leads come in. Is there a trick to this, or is it not possible yet? Hopefully, it’s something on the roadmap! Thanks

I’ve had a few people tell me that they’ve unsubscribed from my list, but they keep getting my automation emails. What could be the problem here? How can I fix this? Thanks!

We’ve built some complicated automations using what is now considered the “classic” editor. Apparently, there is no automated migration solution for using the newer email designer with the existing emails. As far as I can tell, I have to manually reproduce each email, possibly even in a new automation. (Why bother? Because the newer designer will make it easier to modify and customize my emails.) Can anyone suggest the safest way to reproduce a multi-step automation in which every email is recreated using the newer email designer?

Want to personalize your emails without creating multiple versions? Use Conditional Content to show different text, images, or offers based on your contact’s tags, custom fields, or list status — all within a single email. 🙌 ✨ Why use Conditional Content? ✅ Create a more personalized experience for each contact ✅ Save time by managing one email instead of many ✅ Increase engagement and click-through rates ✅ Segment messaging based on behavior, location, or lifecycle stage ✅ Keep your content dynamic and relevant 🔗 Learn how to set it up step-by-step here: 👉 How to Use Conditional Content in Campaigns Have you used Conditional Content yet? Share your use case or wins below — I’d love to hear them! 👇

Why does my HTML email signature lose its icons and logos when I paste it into ActiveCampaign, showing only plain text instead? How can I ensure that the images are properly included?

I am trying to add a recently recorded youtube live link to an email but it keeps saying the link is invalid. What the workaround for this?

New blog to help you stop your ActiveCampaign automations quietly doing embarrassing things behind your back 😬 Like sending the same email twice… or not booting people out when they unsubscribe? This update from ActiveCampaign fixes exactly that — with new automation features that clean things up and give you more control. Here’s what’s inside: 📝 Add notes directly inside automations (hooray!) 🚪 Fine-tune who gets in with new entry trigger rules ❌ Unsubscribed? Now they could exit the automation too 🧹 Tidy up your unsubscribe lists with better options 📊 See key email metrics inside your automations These are small-but-mighty improvements that’ll make your ActiveCampaign automations even more powerful, efficient, and stress-free. Slick Business – 28 Apr 25

Hi everyone and happy Friday! ☀️ AI is popping up in just about every part of our workflows lately — and I’d love to hear how it’s showing up in yours! As you’re building out your business strategies in ActiveCampaign, what AI-driven features or tools are you finding the most helpful? Are there any features you’re curious about or finding tricky to implement? With my background in education, I would love to help make some of these tools more approachable — so if there’s something that feels overwhelming or unclear, let me know! I’d love to create or share content that helps y’all get the most out of these powerful AI features. 👉 Vote in the poll about what you are currently using and drop a comment below — what’s working, what’s confusing, and what would you love to learn more about? AI Brand kits or Imagery AI Email templates or Content AI Predictive Sending (Campaigns or Automations) AI Automation Builder AI Saved Responses or 1:1 emails 0 voters

Support via Chat seems not to be available any longer. The AI chat bot has me in an indefinite queue. Others? support has really gone downhill in recent weeks.

Worried your emails might not reach the inbox? 😱 DMARC authentication is a must-have for any serious email sender. Do you have it? Is it set up right? New on our YouTube channel: Why you DO need DMARC authentication + how NOT to break your email with it! I’m here to help you avoid the dangerous mistakes that could destroy your email delivery. If you’re brand new to DMARC or just want to double check you’re set up right, Kay makes it clear and practical. No jargon, no stress - just exactly what you need to know to stay safe. 🔒 Who actually needs a DMARC record (and why almost every business should have one) ❓ What DMARC really does behind the scenes to protect your emails ☝️ Why you should only have ONE DMARC record and how adding more can cause big problems ⚠️ The make-or-break DMARC policy settings (p=none, quarantine, reject) and how to choose the safest option 📊 What DMARC reporting is and the smart way to handle those daily r

I’m able to pass through dynamic variables into text fields: Text_Field: value Webinar_Date: Monday, April 21 2025 Webinar_Time: 11:00 AM User_Timezone: (GMT -4:00) Eastern Time (US and Canada) Now, in order to use this data in an automation with date/time based actions, I need to convert the text field data to a date/time field. Does anyone have an easy way to do this? I’m stuck. Thanks in advance

Hi, I’ve imported my first list. I forgot to map my PositionTitle field to Job Title. I re-imported several times, making sure to map that field properly. I’ve checked the box to update existing contacts. However, the Job Title field never imports. What am I doing wrong? Thanks for your assistance. Barry

Hello. I am trying to retrieve a segment of contacts via ID using your API. I’ve noticed, though, that the ID of the segment seems to increment. Will the “old” ID continue to yield the same results? Additionally, it seems like the id_greater parameter does not work with the segement endpoint. Is this intended? Thanks

I want to create a form for when people download a guide and allow them to opt in to receive SMS messages. But when I test the form it makes the box required that they have to check it. Does anyone know if there is a way around that? Then based on if they do or do not check the box we could SMS market to them. I am also not making phone number required. Thanks!

Hi everyone, my client is considering the AC CRM, and had some questions about the connected emails feature that I don’t have enough expertise to answer - hoping you can help! Can one user connect multiple email accounts? I see the options for visibility of connected email accounts is: only the user whose email is connected, or, everyone. Is there any middle ground here - i.e. a team of 5 people can all see the emails sent by the people in their team, but not by other teams?

Hello. I have a multiple users and groups in my AC. I have trouble to add multiple group access to one user. I can select only one group to each user. How can i select two group access to one user? Thanks for your help. Iztok