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We’ve built some complicated automations using what is now considered the “classic” editor. Apparently, there is no automated migration solution for using the newer email designer with the existing emails. As far as I can tell, I have to manually reproduce each email, possibly even in a new automation. (Why bother? Because the newer designer will make it easier to modify and customize my emails.) Can anyone suggest the safest way to reproduce a multi-step automation in which every email is recreated using the newer email designer?

Want to personalize your emails without creating multiple versions? Use Conditional Content to show different text, images, or offers based on your contact’s tags, custom fields, or list status — all within a single email. 🙌 ✨ Why use Conditional Content? ✅ Create a more personalized experience for each contact ✅ Save time by managing one email instead of many ✅ Increase engagement and click-through rates ✅ Segment messaging based on behavior, location, or lifecycle stage ✅ Keep your content dynamic and relevant 🔗 Learn how to set it up step-by-step here: 👉 How to Use Conditional Content in Campaigns Have you used Conditional Content yet? Share your use case or wins below — I’d love to hear them! 👇

Why does my HTML email signature lose its icons and logos when I paste it into ActiveCampaign, showing only plain text instead? How can I ensure that the images are properly included?

I am trying to add a recently recorded youtube live link to an email but it keeps saying the link is invalid. What the workaround for this?

New blog to help you stop your ActiveCampaign automations quietly doing embarrassing things behind your back 😬 Like sending the same email twice… or not booting people out when they unsubscribe? This update from ActiveCampaign fixes exactly that — with new automation features that clean things up and give you more control. Here’s what’s inside: 📝 Add notes directly inside automations (hooray!) 🚪 Fine-tune who gets in with new entry trigger rules ❌ Unsubscribed? Now they could exit the automation too 🧹 Tidy up your unsubscribe lists with better options 📊 See key email metrics inside your automations These are small-but-mighty improvements that’ll make your ActiveCampaign automations even more powerful, efficient, and stress-free. Slick Business – 28 Apr 25

Hi everyone and happy Friday! ☀️ AI is popping up in just about every part of our workflows lately — and I’d love to hear how it’s showing up in yours! As you’re building out your business strategies in ActiveCampaign, what AI-driven features or tools are you finding the most helpful? Are there any features you’re curious about or finding tricky to implement? With my background in education, I would love to help make some of these tools more approachable — so if there’s something that feels overwhelming or unclear, let me know! I’d love to create or share content that helps y’all get the most out of these powerful AI features. 👉 Vote in the poll about what you are currently using and drop a comment below — what’s working, what’s confusing, and what would you love to learn more about? AI Brand kits or Imagery AI Email templates or Content AI Predictive Sending (Campaigns or Automations) AI Automation Builder AI Saved Responses or 1:1 emails 0 voters

Support via Chat seems not to be available any longer. The AI chat bot has me in an indefinite queue. Others? support has really gone downhill in recent weeks.

Worried your emails might not reach the inbox? 😱 DMARC authentication is a must-have for any serious email sender. Do you have it? Is it set up right? New on our YouTube channel: Why you DO need DMARC authentication + how NOT to break your email with it! I’m here to help you avoid the dangerous mistakes that could destroy your email delivery. If you’re brand new to DMARC or just want to double check you’re set up right, Kay makes it clear and practical. No jargon, no stress - just exactly what you need to know to stay safe. 🔒 Who actually needs a DMARC record (and why almost every business should have one) ❓ What DMARC really does behind the scenes to protect your emails ☝️ Why you should only have ONE DMARC record and how adding more can cause big problems ⚠️ The make-or-break DMARC policy settings (p=none, quarantine, reject) and how to choose the safest option 📊 What DMARC reporting is and the smart way to handle those daily r

I’m able to pass through dynamic variables into text fields: Text_Field: value Webinar_Date: Monday, April 21 2025 Webinar_Time: 11:00 AM User_Timezone: (GMT -4:00) Eastern Time (US and Canada) Now, in order to use this data in an automation with date/time based actions, I need to convert the text field data to a date/time field. Does anyone have an easy way to do this? I’m stuck. Thanks in advance

Hi, I’ve imported my first list. I forgot to map my PositionTitle field to Job Title. I re-imported several times, making sure to map that field properly. I’ve checked the box to update existing contacts. However, the Job Title field never imports. What am I doing wrong? Thanks for your assistance. Barry

Hello. I am trying to retrieve a segment of contacts via ID using your API. I’ve noticed, though, that the ID of the segment seems to increment. Will the “old” ID continue to yield the same results? Additionally, it seems like the id_greater parameter does not work with the segement endpoint. Is this intended? Thanks

I want to create a form for when people download a guide and allow them to opt in to receive SMS messages. But when I test the form it makes the box required that they have to check it. Does anyone know if there is a way around that? Then based on if they do or do not check the box we could SMS market to them. I am also not making phone number required. Thanks!

Hi everyone, my client is considering the AC CRM, and had some questions about the connected emails feature that I don’t have enough expertise to answer - hoping you can help! Can one user connect multiple email accounts? I see the options for visibility of connected email accounts is: only the user whose email is connected, or, everyone. Is there any middle ground here - i.e. a team of 5 people can all see the emails sent by the people in their team, but not by other teams?

Hello. I have a multiple users and groups in my AC. I have trouble to add multiple group access to one user. I can select only one group to each user. How can i select two group access to one user? Thanks for your help. Iztok

Hello, I have a question for you. I am on plus plan an have 5 user seats. I would like to buy another seat for a new employee. I am paying my subscription once a year - annually and would like to know what happened if I decrease a number of seats if I will not be satisfied with my new employee? Will I get the monney back that I have paid for additional seat if I decrease a number of seats from 6 to 5 for example? Thanks for your answer. Iztok

Hi I am new with active campaign i have already double checked the reply email and its good, ive already checked my spam and everything but i am not seeing replies from emails. I also dont see replies on contact recent activity. What is going on and how can i troubleshoot this? Any help is welcome!

Sometimes… your ActiveCampaign automations are quietly doing embarrassing things behind your back 😬 Like sending the same email twice… or not booting people out when they unsubscribe… The awesome latest update from ActiveCampaign fixes exactly that — with new automation features that clean things up and give you more control. Here’s what’s inside: 📝 Add notes directly inside automations (hooray!) 🚪 Fine-tune who gets in with new entry trigger rules ❌ Unsubscribed? Now they could exit the automation too 🧹 Tidy up your unsubscribe lists with better options 📊 See key email metrics inside your automations These are small-but-mighty improvements that’ll make your ActiveCampaign automations even more powerful, efficient, and stress-free. Watch now ⬇️ Unboxing Automation entry rules in ActiveCampaign \+ 3 more great updates!

We would like to include a link to our most recent newsletter in the automated welcome email we send to subscribers. Is there a way to include a link without having to update the URL each month for the new newsletter?

I want to view which clients received the “a” version of a split test and compare to the “b” version to see if they took action after viewing the email. How do I check this? Why is it so difficult to see which clients received the “a” vs. “b” versions of an email in Active Campaign?

Hi, Can we onboard multiple brands into one instance ? I have an use case where companies i’m in cantact with don’t want to provision an instance or go into yearly contracts for a platform, but would agree to have a few campaigns done a year. I am looking to see whether it’s possible and what limitations are around establishing multiple FROM subdomains (different brands) and their multiple corresponding bounceback subdomains. Yes, I have seen the help center page with onboarding a domain, doing SPF and DKIM for it, but it doesnt speak of limitations. How many such domains could I define ? Our customers would not use the platform themselves, we the agency would execute. When it comes to contacts, I assume I can simply use a fields to assign contacts to the different brands, but is there a better way to compartimentalize this in ActiveCampaign ? Thanks, Codrin

For some reason one of my membership customers subscription date is incorrect and they are coming to the end of it and the automation will be using the wrong date to send out the re-enrollment series. Can we correct that for them on our side?

We currently run one business/website under our ActiveCampaign account, but we’re looking to add a second business with its own website, sending domain, and distinct branding. Our main concern is keeping everything cleanly separated—especially ensuring that email links and URL tags consistently point to the correct domain, and that branding doesn’t get mixed between the two businesses. Is there a best-practice way to manage multiple brands under a single ActiveCampaign account—each with its own sending domain and branding—without causing deliverability or branding issues? Or would it be more straightforward to create a separate ActiveCampaign account for the second business? Would love to hear from others who’ve navigated this!

Hi there, My product’s subscribers have the availability to opt into learning pace reminder emails. This is the question they are presented with: How often do you want to work on your professional development? And the answer options: Daily (weekdays), Weekly, Monthly, or Whenever I can. We are tracking contacts’ “last visit” to the website, and we want to trigger emails based on the amount of time that has lapsed between visits. For example, if I sign up to receive reminder emails based on the “Weekly” preference, if my contact record has NOT visited the site in 7 days, I want to trigger a reminder email to that contact. I see an option to trigger emails based on when a contact DOES visit a site, but I am not seeing an option for when they DO NOT visit a site within a period of time. Has anyone successfully set this up?

I don’t understand why, if I work hard to make a nice block in a landing page (setup columns, and images and text)… why can’t I save that block to be used later? Obviously I probably want to use that formatted element across multiple pages. I can’t seem to copy/paste it to a different landing page either. Do I have to recreate every landing page element from scratch every single time? I know this feature is not asking too much as I’ve had it on other platforms. I know someone is going to say I can make a Template but that doesn’t really help when you have multiple pages at different stages of development. Side note; Asking the AI assistant says it’s not supported, and when I ask where to submit the feature request sends me to some non-existant ideas portal. Or at least it kept sending me in a loop.

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!