Chat Support seems broken

Sorry to hear you’re having trouble with our Chat! Please DM me with your best contact email and activehosted URL so I can escalate this issue internally.

best email, dpietrobon@vuepoint.ca.
The chat just freezes up after entering all of the required information.
Also, i was trying to ask if contacts could be recovered to a list that i had automatically deleted (the contacts, not the list). I was able to recover from a prior campaign opens but not non-opens. In taking with an AC advisor (on your consultant directory) he said it is possible IF you find the right person to ask , it can be done, even though the official answer is NO.

Thank you for the context. Our team will follow up shortly via email.

Hey there,

I’m Phil, I work on our AI chatbot here at AC. I’m sorry to hear that you were having trouble connecting to our team. If you can let me know the time/date of your chat, I can dig into it more on our side and see what may have happened.

Thanks!

Hi Phil,
The chat wont refresh to my prior session, so I cannot say exactly when. It was with our account vuepoint.activhosted.com and I think it was Monday– around 1100 AM (EST).
It happened twice. I started the chat, when to the prompts and followed all the instructions and at the end it just froze – no response from either the bot or a live person chat (after more than 30 minutes) - so I just closed the chat and wrote to the community,

D

This is great information to go with, thank you for sharing! I will dig into this and address any underlying issue that may have caused it to happen asap.

Thanks again for sharing. 🙂

If I may, the chat bot is messed up. I may have a clue. when the bot tries to transfer you to a person, it askes for name BUT then it posts the prior chat messages in a single message, so the request for your name disappears. You have to scroll up above the “full text message” and find the questions, answer all 5 of them, then scroll back to the bottom to continue. That ain’t right folks