First and last post probably

Hey @ministryofnew ,
Really sorry to hear about your experience—it’s totally understandable to feel frustrated, especially after being a loyal customer for 9 years.

The issues you’ve mentioned (billing page being inaccessible, no notice about plan changes, losing access to core features like Deals, etc.) are serious and definitely not how things should be handled—especially given how critical automations and integrations are for business continuity.

A few things you might consider:

• Reach out to support directly via live chat or email and request a detailed breakdown of what changed in your plan and why. Mention your long-term account history—they may be able to escalate or offer a workaround.
• Ask specifically about the Sales Bundle, as it’s now a separate add-on. This wasn’t the case in older plans, so it’s possible you were migrated without proper communication.
• If automations and workflows are still disrupted, check the “Automations” and “Apps” section to make sure none were disabled during the billing lockout. Sometimes Zapier connections require re-authentication after access issues.
• If you need logs of failed workflows or API calls for your own internal tracking, you can check the Automations > Recent Activity or the Developer Tools section (for API).

That said, if you feel like you’ve exhausted all channels and still aren’t getting support, it might be worth looking into alternative platforms—though I do hope support comes through before that step.

Thanks for sharing your experience here—transparency like this helps the community and pushes platforms to do better.

Wishing you smoother sailing ahead 🙏

I feel your pain! Tasks disappeared from my account. I lost the ability to make a new task, plus I lost all records of existing tasks. When I contacted AI chat, it kept telling me I could do it - I needed to follow the instructions correctly. So I spent a lot of time on that. I finally got a real person on chat who also insisted that I must not be following instructions. Then was finally told that due to recent upgrades and improvements in the platform, I no longer have the ability to schedule tasks. As a small business, I am now paying nearly $3,000 per year for a CRM that doesn’t have the functionality we need. We follow up with prospects and don’t have a way to schedule these follow ups. This seems basic to me and I am livid that it was taken away from my account.

Hi there,

I’m really sorry about your trouble with tasks and with having such a hard time tracking down an answer to what was going on. It seems support was able to help you, but in case there is still any confusion of what is available in your account, this page is kept up-to-date, and we have a Help Documentation you can reference too. Again, I’m really sorry about this; that is definitely not the customer experience we are looking to create at AC.