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Conditional Content: dropdowns not appearing + content not appearing in all email clients

  • August 11, 2025
  • 2 replies
  • 20 views

Hello,
I’m having issues with the “conditional content” feature. When I enter a condition (to be met for a module to appear in a campaign), a dropdown menu isn’t appearing. I have to manually type the choice in the field. (We’ve used “conditional content” in past campaigns, and the dropdown used to appear.)

Also, in a test email to the team, the conditional content appears when one of our team members opens the test email on his phone, but not when he opens it in Outlook.

Help would be appreciated.
Thanks!

2 replies

  • Certified Consultant
  • August 11, 2025

Hi @tda683 - is your condition using a different field to what you’ve used before? Typically you get the dropdown option if your field is a dropdown field, but if it’s a text field then you won’t get the dropdown.


  • Author
  • August 11, 2025

Hello, Jacob. It’s not different from what we used before. We’ve used it before and had a dropdown.