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Hello Community,I’m excited to be joining you as the interim Community Manager. I’ve been a part of the ActiveCampaign family for five years and am looking forward to bringing my experience to you all. My journey here has taken me from CX (Support Team) to Engineering to the Education Team, where my focus is helping users get the absolute most out of the platform.Because I love finding new ways to streamline a workflow, I wanted to ask:What is one "hidden gem" feature or automation that has made your life easier lately?I’m eager to hear your thoughts and to dive into the conversations happening here.

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0.65% CR.What remains the same from the process: senders, email content, accounts used, volume/frequency of emails, list of contactsWhat changed: we are retrieving the templates preview content, and adding it to the message that we created with the campaign. Before, we duplicated a previous campaign, edited the content and scheduled it manually all inside ActiveCampaign.These are the endpoints we are using, in order:Create Message (API v3): /api/3/messages Create Campaign (API v1): /admin/api.php?api_action=campaign_create Retrieve Template (API v

Who agrees we need options for shorter Wait-step times? 5 minutes is too high for some use cases. Go up above to ‘Ideas’ and upvote the idea on allowing Wait-times in seconds. This way you can wait maybe 5, 10 or 30 seconds...even 1 or 2 minutes. Whatever your use-case calls for.

Hey Team,We’re building an integration that syncs custom field options via the API. We use POST /fieldOption/bulk to create field options, which works well.However, we also need to update and delete individual field options (e.g., when a product name changes or is removed), and we can’t find documented endpoints for this.By inspecting browser requests in the ActiveCampaign UI, I found two endpoints that appear to do what we need: - DELETE /api/3/fieldOptions/{id} — to delete a single field option - PUT /api/3/fieldOption/bulk — to update existing field options (e.g., rename a label/value)Before relying on these in production, I have a few questions:1. Are these endpoints officially supported, even if undocumented?2. Is there any risk of them being removed or changed without notice?3. Is there a recommended alternative for updating or deleting field options via API?Any guidance w

Hi everyone,I’m working on a setup with multiple automations running at the same time (lead nurturing, onboarding, and re-engagement), and I’m finding it a bit tricky to keep things organized without contacts jumping between flows unexpectedly.I’ve been using naming conventions and folders, but as things scale it still gets messy. In some of my funnel work (including a small project I’m involved with called Funnelsflex), clarity and structure make a big difference, so I’m trying to apply the same thinking inside ActiveCampaign.How do you usually structure automations to keep them clean and easy to manage over time? Any best practices you’ve found helpful would be appreciated.

Obviously I struggle with Views since this is my 2nd question. I would love to sort the reports view (and possible other views) by email. But in a useful manner so they are sorted by domain first and than by the account name. Is this possible ?

Hello,I am quite new to ActiveCampaign so bear with me.We send out a newsletter and I am viewing the report. Lots of entries registered with free email adresses like gmail, etc. However quite a lot from them belong to companies and I like to see that. Account fields are populated. The default view of the report shows quite some columns (some not so interesting to me) but I would love to see the account as well. How can I do that ?RegardsMatthias

Dear ActiveCampaign Community,I am currently actively using the CRM features, including the Deals functionality.If I downgrade my plan, will the existing CRM and Deals data remain available, or will any of it be lost?Thank you in advance for your help.

Hey Team,The API documentation for bulk imports mentions two terminal failure statuses: failed and interrupted. However, it does not explain how these statuses occur or how they should be handled. Can they result from an error on the ActiveCampaign side, or are they caused by issues with the provided input?It is also unclear how to proceed when a bulk import ends with one of these statuses. Is it safe to resubmit the bulk import in these cases, or should the contacts be imported individually instead? Does the response for failed bulk imports include `success` and `failures` attributes?Thanks for the reply!

There are mails being send on behalve of ACtiveCampaign (it looks like that) with subject Account notice: campaign review required and if you look at the sender it is larry@supertechu.com..Please delete and don’t click on the button but delete it.below the message: ActiveCampaign Notification We’ve detected a higher-than-normal spam report rate on a recent campaign sent from your account. If this issue is not addressed, sending may be temporarily restricted to protect deliverability. Recommended actions: Review the campaign content and formatting Confirm unsubscribe visibility and link accuracy Remove inactive or unengaged contacts Pause additional sends until resolved Review Campaign  Please take action as soon as possible to avoid disruptio

In ActiveCampaign, how can we properly manage contacts and companies when multiple lists and multiple users are involved?  For example, if I reach out to a company and mark them as not interested, how can we ensure that this information is visible to my colleagues?  If a colleague later adds a new contact from the same company, how can we trace previous interactions and avoid contacting a company that was already marked as not interested?

Can someone guide point me in the right direction to self set up on Activecampaign the following : Cart abandonment button for subscribers to opt out of only your current campaign but not your mailing list

I used the ecommerce graphql api endpoint to send product data via bulkUpsert. I can use the graphql api to retrieve the products via searchProduct. However, when I go to the Active Campaign website and try to create an email and use the Product Catalog block, I have no products available. I have tried selecting products manually and using filters and there are no products. What do I need to do to get my products to show up in the Product Catalog block?

I feel like this should be a relatively simple thing to do but have not been able to find a way to connect the dots and nothing comes up on google. How do I get the contacts who have been sent an email in the last week?

Hey I have a question regarding the bulkimport contacts endpoint. When i’m using the endpoint to import contacts in chunks, i get the following response: post response : {"success":0,"message":"JSON payload did not pass validation. Please fix failureReasons and retry. The import was not queued for processing.","failureReasons":[{"contact":222,"failureReason":"Field 'email' incorrect format"}]} get response : {"outstanding":[],"recentlyCompleted":[{"forDate":"2025-09-04","batches":"5","contacts":"516"}]} Therefore, I want a more detailed response from the api using the endpoint Bulk import status info (https://developers.activecampaign.com/reference/bulk-import-status-info), so i can see which exact emails could not import. However, the endpoint requests a batchId, which i have not received from the response. So far as I can

Struggling to figure out if your emails are authenticated enough to keep them out of spam? 😬 You’re so not alone! And if you’re sending ANY kind of email that looks like it’s coming from your business domain, you need to get this right. Don’t let the spam monster eat your emails! New on Slick Business YouTube: Emails going to SPAM? Do this quick email authentication check first This covers the bits you NEED to know, and how to check your email authentication quickly, for free (a genius trick you’ll love 👀). Perfect for Business owners, marketers, techies - basically anyone who sends emails from their own domain—whether that’s through your website, help desk, ActiveCampaign, or any other platform. Here’s a sneak peek: 🔒 The things you MUST get right: SPF, DKIM, and DMARC 🕵️‍♂️ In-platform authentication checkers (and why they’re not enough) ✅ Where t

As far as I can tell, in the v3 API, you can create and edit a campaign and create and edit a message, but there is no way to connect the message to the campaign. Even ChatGPT got confused and recommended using the v1 API instead. I feel like we must be missing something. Can anyone share the step by step process to create and send a campaign email in the API? Thanks!

From support, “The marketing CRM feature mentioned is the contact CRM. The Deals CRM or sales CRM with pipeline and sales management opportunity, is an add on to virtually all of our plans!” But what are the functions of ‘marketing crm’? From what I can tell so far, it is sending email newsletters, which is core function. But is that what they mean when AC says it includes some Customer Relationship Management functions in the base package, that you can add clients via webform and send them newsletters?

I created an automation in which the constraint included that email addresses “do not contain” the word “placeholder” (e.g., I have a lot of contacts without emails and I list them as [phone number]@placeholder.com). This step was completely ignored by the automation and I sent 900 emails that bounced. What did I do wrong?

Current Workflow & Integration Issue I’m using Gravity Forms on my website integrated with ActiveCampaign through Zapier to automatically create or update account records. My workflow involves form submissions that need to populate checkbox fields in ActiveCampaign accounts, and I require a single “Create or Update Account” action to handle both new account creation and existing account updates seamlessly. However, I’m experiencing critical issues with how checkbox fields are handled when using the “Create or Update Account” action in Zapier’s ActiveCampaign integration. Working Scenarios Single value to empty field: Successfully adds one checkbox value using “Create or Update Account” Append

Using Zapier action “Create or Update Contact”: Bug 1: Duplicate Values When appending a value that already exists in a checkbox field, the system creates a duplicate entry in the saved field display rather than ignoring it. Example: Contact has “Cross-sector support” selected → Zapier automation appends “Cross-sector support” again → Field shows “Cross-sector support” twice in the interface, even though functionally only one checkbox is selected. The duplicate value is returned in subsequent Find Contact responses.

Hello, Ever since we moved to Active Campaign, most people I send test emails to (outside our organization) are not receiving my test emails. Internally, they seem to be okay, though. If they’re not hitting junk or spam folders, what else would be causing this? I send to contacts at various organization, and they receive my other emails without a problem. Thanks!

Hello, I’m having issues with the “conditional content” feature. When I enter a condition (to be met for a module to appear in a campaign), a dropdown menu isn’t appearing. I have to manually type the choice in the field. (We’ve used “conditional content” in past campaigns, and the dropdown used to appear.) Also, in a test email to the team, the conditional content appears when one of our team members opens the test email on his phone, but not when he opens it in Outlook. Help would be appreciated. Thanks!

Hello, New AC user, i’ve successfully linked Salesforce with AC but am having a contact sync issue. I’m attempting to perform a sync on contacts that meet a specific criteria (run on a custom field “Email Verification Status = Valid”) so I bring in only contacts that I have verified their email addresses. The sync state on these contacts never change and never sync. 've tried multiple sync options with no luck. I was able to sync a user when changing the contact sync option to “All Contacts created/updated from this point forward” and added a new user so I know the connection works. Any insight would be helpful.

I’m trying to use n8n to pull a list of contacts. I’ve tried 2 ways…using a filter to search first if contact is on a specific list and second if a custom date field is within 120 of current date…second method was using a direct api call to retrieve a segment using: get https://{youraccountname}.api-us1.com/api/3/segments/{id} but for the life of me I cannot figure out how to get the segment ID…so then I tried using https://{youraccountname}.api-us1.com/api/3/segments to get a list of segments…but that didn’t even return a list of my segments…i’m not sure what it returned…a bunch of segments with random names that aren’t even in my Segements are of my AC app. Can someone help me figure out how to find the segment ID? I’ve searched the web…can’t figure it out.