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Happy Friday, all!  We spend a lot of time in this community talking about the "how" of marketing; better sequences, smarter triggers, and higher-converting copy. But there is a silent partner in every automation you build: your data. Even a perfect strategy can struggle if it’s being fed "noisy" or non-human data.To dig into this, we’ve invited Dave Lee from ListDefender to share a guest post. Dave’s team has spent years looking under the hood of marketing automation to understand how "bad data" gets in and, more importantly, how you can keep your list healthy enough to scale. Your Automations are Only as Good as Your Data

I’m trying to retreive raw data for each email a contact has been sent. This would result in a large table with millions of rows, since we send millions of emails.I thought that email activities would be the end point that need for this and wrote a python script (below). This ran for a while and when it concluded I had only tens of thousands of rows, not millions as expected.Have I misunderstood what email activities is? How can I retreive send level data per contact_id? One record per instance of an email being sent across any and all campaigns.import requestsimport pandas as pdimport sysif len(sys.argv) < 2: print("Usage: python email_activities.py <API_KEY>") sys.exit(1)API_KEY = sys.argv[1]BASE_URL = "https://<our org name>.api-us1.com/api/3"headers = { "Api-Token": API_KEY, "Accept": "application/json"}al

My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the insight isn’t even truthful, are also slowing us down from completing our work.The AI tools are so prominent and dominant that it’s actually a hinderance to getting our work done now. Any way to opt out, rearrange, or disable the things we don’t use?  

Happy Thursday, Community! On Tactical Tuesday, we talked about the strategy of the post-conversion journey. Today, I want to share a feature that prevents the #1 mistake in automation: sending irrelevant emails to people who have already taken action.Have you ever received a "Reminder: Don't forget to grab the matching [Accessory/Service]!" email... after you already bought it ten minutes ago? It makes the brand look like it isn't paying attention. Using "Jump-To" blocks (formerly known as “Goals”) as a Jump-LinkInstead of making a customer sit through every single email in your "Welcome" series, use a Jump-To block to "teleport" them to the next stage of their journey the moment they complete a milestone.The Strategy: Set a Jump-To block at the end of your onboarding sequence (e.g., "Booked Kickoff Call" or "Made a purchase"). If a cust

Obviously I struggle with Views since this is my 2nd question. I would love to sort the reports view (and possible other views) by email. But in a useful manner so they are sorted by domain first and than by the account name. Is this possible ?

Hello, Is there a way to add captcha v3 to a form instead of the captcha challenge? Thank you!

Hey Community!Most marketing energy is spent on the “Lead-to-Client” journey. We spend weeks or months nurturing a prospect, and then...success! They sign the contract or hit the “buy” button.But what happens next?Whether you are shipping a physical product or kicking off a professional service, that “Day 1” experience is where the real relationship begins. Today, we’re talking about the Post-Conversion Strategy and how to turn a new customer into a long-term advocate.The Strategy Question:Once someone officially says “Yes,” how does your communication strategy pivot?For Products: Do you have a sequence that helps them get the most out of their purchase or offers a “Pro-Tip” for using it? For Services: How do you handle the Onboarding phase? Do you have an automated “Welcome” that sets expectations and collec

Happy Thursday, Community!Following up on our Tactical Tuesday debate about when to let go of "cold" leads, today’s tip is about how to stop guessing and start automating your visibility into your audience's behavior.The secret to high engagement isn't just better subject lines, it’s ensuring your emails are actually being seen. When you consistently mail contacts who haven't interacted in months, email providers (like Gmail and Outlook) start to flag your content as "low-interest," which can land your most important messages outside of the primary inbox.The Tip: The "Last Engaged Date" Field & “Last Engaged Date” automationInstead of performing manual audits to see who is active, use a simple process to update a custom date field every time a contact interacts with your brand.How to set it up: The Trigger: Use a process triggered by an Email

Hey Community! For today’s strategy session, we’re talking about List Hygiene.We all know the feeling of watching a contact list grow, but bigger isn't always better. When a lead stops engaging (no opens, no clicks, no replies, etc) they stop being an asset and start becoming a risk to your deliverability.The Strategy Question: When a lead goes cold for 6+ months, what is your personal "Point of No Return"? How do you specifically define a "disengaged" contact? Do you try one last "Break-up" email, or do you move straight to unsubscribing/deleting them? If you don't have a process yet, what's stopping you from starting one? The Impact: Keeping your list clean isn't just about "housekeeping," it’s about ensuring your emails actually land in the inboxes of the people who do want to hear from you.Drop your process

Who agrees we need options for shorter Wait-step times? 5 minutes is too high for some use cases. Go up above to ‘Ideas’ and upvote the idea on allowing Wait-times in seconds. This way you can wait maybe 5, 10 or 30 seconds...even 1 or 2 minutes. Whatever your use-case calls for.

Happy Thursday! We’re continuing our personalization theme today by talking about default field values.Ever sent a campaign with a personalization tag, only to realize some contacts didn't have that info on file? Without a default value, tags like %FIRSTNAME% just leave a blank space. By setting a default, you can choose exactly what appears instead (like "Hi there" or "Hi Rockstar").It’s a total game changer for keeping your brand voice consistent, even with a partial database.Have you taken advantage of default field values yet? If so, share your best use-case in the comments and help inspire others! Learn more about default field values and how to get them set up by visiting the Help Center article:https://help.

Hey ActiveCampaign Community!We’re kicking off a new weekly tradition to help everyone grow their business and sharpen their marketing. Starting today, I’ll be posting twice a week right here in our community space: Tactical Tuesdays: We’ll dive into high-level strategy, customer experience, and marketing best practices. The Thursday Trigger: I’ll share a "Tip of the Week" - a quick win or a clever shortcut to help you get more out of the platform.  To get us started, let’s jump into our very first Tactical Tuesday strategy question: The Personalization Power-UpWe’ve all seen the stats: Personalization isn't just a "nice-to-have" anymore; it’s the engine behind high engagement and conversions.But let’s get past the basics. We’re not just talking about using a %FIRSTNAME% tag. To truly stand out, you need data

Hey folks,Recently our company has automated bulk campaign scheduling with n8n and the deliverability has been impacted.Just a few days before we automated this process, campaigns averaged 22% Open Rate, and 0.85% Click rate.Now we are at 9% OR and 0.65% CR.What remains the same from the process: senders, email content, accounts used, volume/frequency of emails, list of contactsWhat changed: we are retrieving the templates preview content, and adding it to the message that we created with the campaign. Before, we duplicated a previous campaign, edited the content and scheduled it manually all inside ActiveCampaign.These are the endpoints we are using, in order:Create Message (API v3): /api/3/messages Create Campaign (API v1): /admin/api.php?api_action=campaign_create Retrieve Template (API v

Has anyone found a creative way to embed the preference Center into a designed Page?

Hello Community,I’m excited to be joining you as the interim Community Manager. I’ve been a part of the ActiveCampaign family for five years and am looking forward to bringing my experience to you all. My journey here has taken me from CX (Support Team) to Engineering to the Education Team, where my focus is helping users get the absolute most out of the platform.Because I love finding new ways to streamline a workflow, I wanted to ask:What is one "hidden gem" feature or automation that has made your life easier lately?I’m eager to hear your thoughts and to dive into the conversations happening here.

Hey Team,We’re building an integration that syncs custom field options via the API. We use POST /fieldOption/bulk to create field options, which works well.However, we also need to update and delete individual field options (e.g., when a product name changes or is removed), and we can’t find documented endpoints for this.By inspecting browser requests in the ActiveCampaign UI, I found two endpoints that appear to do what we need: - DELETE /api/3/fieldOptions/{id} — to delete a single field option - PUT /api/3/fieldOption/bulk — to update existing field options (e.g., rename a label/value)Before relying on these in production, I have a few questions:1. Are these endpoints officially supported, even if undocumented?2. Is there any risk of them being removed or changed without notice?3. Is there a recommended alternative for updating or deleting field options via API?Any guidance w

Hi everyone,I’m working on a setup with multiple automations running at the same time (lead nurturing, onboarding, and re-engagement), and I’m finding it a bit tricky to keep things organized without contacts jumping between flows unexpectedly.I’ve been using naming conventions and folders, but as things scale it still gets messy. In some of my funnel work (including a small project I’m involved with called Funnelsflex), clarity and structure make a big difference, so I’m trying to apply the same thinking inside ActiveCampaign.How do you usually structure automations to keep them clean and easy to manage over time? Any best practices you’ve found helpful would be appreciated.

Hello,I am quite new to ActiveCampaign so bear with me.We send out a newsletter and I am viewing the report. Lots of entries registered with free email adresses like gmail, etc. However quite a lot from them belong to companies and I like to see that. Account fields are populated. The default view of the report shows quite some columns (some not so interesting to me) but I would love to see the account as well. How can I do that ?RegardsMatthias

Dear ActiveCampaign Community,I am currently actively using the CRM features, including the Deals functionality.If I downgrade my plan, will the existing CRM and Deals data remain available, or will any of it be lost?Thank you in advance for your help.

Hey Team,The API documentation for bulk imports mentions two terminal failure statuses: failed and interrupted. However, it does not explain how these statuses occur or how they should be handled. Can they result from an error on the ActiveCampaign side, or are they caused by issues with the provided input?It is also unclear how to proceed when a bulk import ends with one of these statuses. Is it safe to resubmit the bulk import in these cases, or should the contacts be imported individually instead? Does the response for failed bulk imports include `success` and `failures` attributes?Thanks for the reply!

There are mails being send on behalve of ACtiveCampaign (it looks like that) with subject Account notice: campaign review required and if you look at the sender it is larry@supertechu.com..Please delete and don’t click on the button but delete it.below the message: ActiveCampaign Notification We’ve detected a higher-than-normal spam report rate on a recent campaign sent from your account. If this issue is not addressed, sending may be temporarily restricted to protect deliverability. Recommended actions: Review the campaign content and formatting Confirm unsubscribe visibility and link accuracy Remove inactive or unengaged contacts Pause additional sends until resolved Review Campaign  Please take action as soon as possible to avoid disruptio

In ActiveCampaign, how can we properly manage contacts and companies when multiple lists and multiple users are involved?  For example, if I reach out to a company and mark them as not interested, how can we ensure that this information is visible to my colleagues?  If a colleague later adds a new contact from the same company, how can we trace previous interactions and avoid contacting a company that was already marked as not interested?

Can someone guide point me in the right direction to self set up on Activecampaign the following : Cart abandonment button for subscribers to opt out of only your current campaign but not your mailing list

I used the ecommerce graphql api endpoint to send product data via bulkUpsert. I can use the graphql api to retrieve the products via searchProduct. However, when I go to the Active Campaign website and try to create an email and use the Product Catalog block, I have no products available. I have tried selecting products manually and using filters and there are no products. What do I need to do to get my products to show up in the Product Catalog block?

I feel like this should be a relatively simple thing to do but have not been able to find a way to connect the dots and nothing comes up on google. How do I get the contacts who have been sent an email in the last week?