Connect with ActiveCampaign

You’re invited to this ⬇️ I’m running a FREE Email & Automation Strategy Masterclass at the end of February. The last one was brilliant (no false modesty here - soz!) Email strategy & tech (including my favourite ActiveCampaign) can be overwhelming… But this FREE Masterclass will show you how to make more money in less time - and with way less stress! Secret pro moves that use more than just emails will be revealed… I’m an expert strategist & ActiveCampaign training specialist, so I know this masterclass will be the highest quality and worth your time and attention. (Literally on the Advisory Board for ActiveCampaign - the person ActiveCampaign themselves go to for advice on how to make their tech better!) The “More Money in Less Time” Masterclass is on 26th and 27th February with three live sessions to choose from to suit your timezone. Here’s the link to register today: Slick Business I’ll see you in there!

I have been searching for hours… how do I simply sync AC contacts with Google Contacts? Many other apps allow this very easily with a few clicks of the mouse in the Integrations section. The only thing I can find here is that I must create an automation called “Create and update contacts in Google Contacts”. When I attempt to do this, I get a never-ending “loading…” message. (Still happens after refreshing page.) This seems like an awkward and cumbersome method, but perhaps this is a fantastic method and I just don’t understand it. I simply want to have AC and Google Contacts stay in sync if I update a contact in either app. Does anyone know why this seems so difficult to do? Thank you in advance.

We have a big problem, on 3 of our customers, we can not send e-mail to their prospects. We get this notification: “This email has been deactivated due to exceeding your email limit budget, please reactivate to resume sending.”, but we’ve only used 10% of the number of e-mails you can send. Please reactivate to resume sending”, but we’ve only used 10% of the number of e-mails we can send. Do you know why, and do others have the same problem? At the moment, all our campaigns are affected by this problem/bug, and we’d like to be able to resolve it as soon as possible… thank you in advance.

Hi, I’d like to know if there’s any way to trigger an automation when a user is added into a contact list with double opt-in. I tried all the options I could think of, but then in https://help.activecampaign.com/hc/en-us/articles/218788707-Automation-triggers-explained I learnt that they are not valid under double opt-in, until the email has been confirmed. I’d like to track form submissions which don’t get verified, to try recover all lost leads. Is there any way to achieve it? thanks

Want to automate events & evergreen webinars using ActiveCampaign? Say no more! You need to check out the glorious new features in automations!! On my YouTube channel now: How to use DATES in Action for HappinessveCampaign automations - Evergreen webinar & events emails I’m unboxing the latest awesome date automation features. This will revolutionise (for real!) the way you automate emails for scheduled events, evergreen webinars or appointments! Whether you’re a business owner, marketer or automation enthusiast, this is a must-watch for ActiveCampaign users 🎉 Automate events with calendar dates 📅 Use Custom date fields for evergreen webinars & appointments ⌚ Control timezones & timing + deal with late arrivals 🧩 Get sophisticated with If/Else paths and Goals Time to automate smarter, not harder! ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ How to use DATES in ActiveCampaign automations -

Hi folks I keep getting this garbled message at the bottom of sent campaigns. Any advice? Correct Basic Close Spelling Possible spelling mistake found. W ynne Ignore Correct Basic Close Spelling Possible spelling mistake found. S h elley K elley Ignore

Hi there! I enabled botsense on 11/10, our 11/12 newsletter email had solid click rates and then every email since has been significantly lower click rates and slightly lower open rates. All the emails have been similar newsletter type emails with lots to click and YOY performance is way down. Has anyone else experienced this? We are B2C so didn’t think Botsense would have such a large impact on us. Open to thoughts/questions/ideas of what we could be missing! Thanks! Jenna

Want to streamline your lead generation? The TikTok Ads integration with ActiveCampaign makes it easy to sync leads directly when they submit a TikTok Ads Instant Form. From there, you can trigger event tracking, create powerful segments, drive sales, and boost your lead generation efforts. Here’s a quick walkthrough to help you set up the TikTok Ads integration in your ActiveCampaign account and start leveraging its full potential! How to set up the TikTok Ads integration From your ActiveCampaign account, click Apps on the lower left menu. Expanded view: Collapsed view: Search for “TikTok Ads.” Open the “TikTok Ads” option and click the “Add an account” button. A modal window will appear. If you’ve already connected your TikTok Ads account to ActiveCampaign, click the “Select” button to set up inbound actions with the connected account. If you do not have an account connected or wish to connect a new one, click the “Connect” button instead and follow the authentication steps

Hello, I am currently experiencing an issue where I can only send test emails to my own email address but cannot send them to any other recipients. My account is set up with the proper SPF and DKIM records, and I have confirmed that my domain is not listed on any blacklists. Despite this, I’m facing difficulties sending emails beyond my own inbox. Here are the details: SPF record: v=spf1 a mx include:spf.titan.email include:emsd1.com ~all DKIM records are set up correctly. I have verified my domain authentication in ActiveCampaign. Has anyone encountered a similar issue or can suggest troubleshooting steps to resolve this? Any help would be greatly appreciated. Thank you!

Looking to get better results from your emails? A/B testing (also known as “split testing”) is one of the easiest ways to fine-tune your campaigns and see what really works for your audience. Whether you’re tweaking subject lines, content, CTAs, or images, A/B testing lets you try different options and see which one gets the best response. Why You Should Care About A/B Testing: 💡 Better Engagement: By testing different versions, you can find out what clicks with your audience, which means more opens, clicks, and conversions. 📈 Make Smarter Decisions: Forget the guesswork. A/B testing lets you base your decisions on actual results. 🔄 Keep Improving: A/B testing isn’t a one-time thing. It’s a way to constantly learn and make your campaigns better over time. How to Get Started: Click Campaigns > Create a new campaign. Type the name of your campaign into the field provided. Only account users can see this campaign name. Click the “Split testing” option, then cl

I’ve looked everywhere, and I can’t seem to figure out how to add a logo to my email signature using HTML. Most images are JPG or PNG. First, how do you convert, and second, how do you add it in the signature area? Your support is appreciated

You can create a notification that will send when a contact submits your form. In this notification, you can select who should receive it, and you can customize the message. Receive a notification with a Form action This notification is configured on the form level. A notification will be sent to the email address you specify. From your ActiveCampaign account, navigate to Website > Forms. Click “Edit” for the form you want to modify. The form builder will load. All editing and style options will appear on the right pane. Click the “Options” tab. Locate the “Form Action” box, then click the “Add an action” button. A modal window will appear. Click the “Action” dropdown then click the “Email Results” option. Complete the Email Results fields then click the “Add” button. Receive a notification from an Automation action You can trigger an automation to run when a contact submits your form. If the double opt-in is enabled for your form, you will not receive this notification until the

Is there a way to do a one-way sync in ActiveCampaign with Salesforce? Basically, I do not want ActiveCampaign to edit Salesforce, but ActiveCampaign can be edited by Salesforce. And I also do not want ActiveCampaign to send back data to Salesforce. Is that possible?

While Gmail’s Promotions tab is nothing to fear, many marketers still aim to land in the Primary inbox. Here’s how you can increase your chances: Send Engaging, Valuable Content: The best thing you can do is send engaging, well-timed, valuable content to a clean list of contacts who want to receive it. If these users really want to receive your messages, Gmail will notice this and place your emails in the appropriate tab. Personalize Your Emails: Use automations, dynamic content, and segmentation to tailor emails to individual preferences, making them feel more personal and less “promotional.” Minimize Promotional Language: Keep your messaging focused on value, and avoid using phrases that scream “sales” (e.g., “limited-time offer,” “buy now,” etc.). Keep It Simple: Try sending text-based emails, as they tend to perform better in the Primary inbox. Avoid too many images or heavy branding. Encourage Users to Disable the Promotions Tab: You can ask subscribers to move your emai

Hi, Not sure if I am posting my question in the correct place, so please redirect me if not. I have an automation which sends out 1:to:1 emails. The automation automatically adds the deal owners signature. Within that deal owners signature there are links. None of these links are being tracked in these automated 1:to:1 emails. When I send a manual 1:to:1 email from the contact page, which adds the same signature automatically, the link tracking is working fine. The automated 1:to:1 emails do have link tracking enabled. It seems like automated 1:to:1 emails where the signature is added through personalisation ignores link tracking within the signature… Anyone else come across this issue? Thanks, Darren

🎉 It’s party time ActiveCampaign people - calendar dates in waits, goals and if/else steps for automations are rolling out to accounts as we speak! 🎉 New wait goals & if/else dates handling is due to be live in all accounts by end 30th Jan This is THE big feature shift AC users have been waiting on… and it’s BIGGER and BETTER than even I expected. More to come on this soon from me, so stay tuned. So excited, for real - this is a game-changer for anyone automating events, waitlists, offers etc - anything working off a specific calendar date just got massively easy to automate in ActiveCampaign. BIG kudos to the AC product teams who have worked long & hard to bring this to life in a way that truly serves users - thank you!

Hi there. I set up my sending domain successfully as it is authenticated in the system. I have noticed that when I login it tells me that I should update my Work Email because I am using a public domain like gmail. However, when I go to Settings → Advanced → Domains I can see that my domain has been authenticated. Further, when testing my automations through active campaign I see that I am sending through my sending domain that has been authenticated on Active Campaign. Is there some setting I am missing?

I have an all text campaign that starts with two texts, waits, sends another, waits, sends a final text. When it starts, only the second of the first two texts actually sends. I added a wait between the two but still only the second one goes. what am I missing?

I have created an automation which includes and IF/Else to be activated when a link is clicked from an email. But when I tested it, it didn’t work. I managed to get tags to work in the automation but not the click on link. I tried doing this with a WAIT instead, but that didnt work either. Not sure what I am doing wrong. I tried uploading a png, jpg and gif but it wouldn’t let me it is only 34kb so I cant show you what I did! Assitance on adding an image would be helpful. Thanks Judith

A frequently used campaign disappeared. It is not in archive area. I can’t even find it in contacts that I know have previously received. Anyone know how to get help restoring?

I keep getting the message “There was an error loading your campaigns” when trying to load my campaign page. Does anyone know how to resolve this error?

4 weeks ago, I set up three automations using date-based “Current Date” Goals to send reminders on specific dates (between Jan 13 and February 18). Most people received the first reminder at Goal Jan 13, and are waiting at the February 4 Goal. The automations functioned normally. However, today at 18:00 CET, everyone waiting at that goal skipped all intermediate steps and jumped directly to the last Goal at February 18. As a result, incorrect reminder emails were sent. Has anyone else experienced this issue today? Very confused now since they just introduced the new Current Date reformat and not sure that has anything to do with this issue.

Hello! Need some help because I have been struggling with this. I automate quotes after a prospecting customer shares their information via my website. An automation is triggered with a specific email template and then the prospect is put into a deal stage. Problem: The prospect replies to the email but I can only reply once within the deal email. Question: What settings or limits does AC have that I have not adjusted in order to reply more than once to the prospect inside deal emails? Context: After the prospect replies a second time, a new email chain is created automatically IE Re:Re in the email subject line. Not sure if this has something to do with unable to email back because it is a different email chain. Greatly appreciated !

I want to use the Postmark integration to send transactional emails with dynamic content. I have built a template with AC’s email builder and included an HTML block. I have also built an automation that will send transactional emails with the Postmark integration - Send a transactional email. How do I use an API call to place HTML code (which contains order data) in the HTML block in my template. Is this possible?

Hi ActiveCampaign Community! I’m looking for some advice on how others in healthcare, particularly in mental health clinics, are creating or using lead generation forms or tracking conversions from marketing initiatives while remaining HIPAA compliant. We want to ensure our marketing efforts are effectively tracked, but patient privacy is, of course, a top priority. Any tips or best practices for this in healthcare would be greatly appreciated! (*side note: We’re currently using blog and newsletter sign-up forms, have connected our Eventbrite events to ActiveCampaign, and are about to publish lead gen quizzes on our website.)