Connect with ActiveCampaign

I’d love any help figuring out the best way to manage a customer who owns two stores. Since both stores have different addresses, order dates, and details, but are tied to one Shopify customer record (same email but multiple addresses), I’m running into challenges with automation in ActiveCampaign. Ideally, I’d like to create deals to follow up on each store individually when a new Shopify order syncs into AC. I initially thought Accounts might be the solution, but it seems that each contact can only be assigned to one account, which doesn’t quite fit this scenario. How do other customers handle this setup? Would love to hear any best practices or alternative approaches!

I have a multi-select checkbox question on a SurveyMonkey survey and want to map its contents to the same options on a muti-select checkbox field in ActiveCampaign. Unfortunately, one of the options has an answer like “Green (Blue, Yellow)” (i.e., it has commas, and they’re inside parentheses). It appears that the commas are throwing off the ability for this to map to the field option. Since this runs through Zappier to get to AC, I’ve tried multiple variations (replacing commas with double pipes, removing quotes, removing parentheses, etc.). Still, I can’t get it to check that checkbox. (All the other checkboxes on the same field work–just not the one with commas in the answer.) Any suggestions?

Hi all, I am using the direct 1:1 email capacity of ActiveCampaign (I am on a Plus plan currently) and realise that there are basically no options to make the messages visually more appealing. Do you happen to know of any workarounds to brush up the design for these direct 1:1 messages? Any idea is greatly appreciated. Thank you and best regards, Thomas

I have a contact in automation A (this automation is for prospects, people who are interested in a product or service) If the contact buys the product, the contact will start an Automation B (this one has the email invitation and various email education). The contact should stop receiving emails from Automation A (these emails are advertising the product he’s already purchased) These could be a little annoying. Hope for your feedback.

Heads-up - FREE strategy masterclass this week only with Kay Peacey, Customer Advisory Board member at ActiveCampaign. 👉 You need ActiveCampaign to help you make more money in less of your precious time. 👉 I’m ready to spill some strategic secrets on how to make that happen, for real You’re in safe hands for this totes free one hour strategy session to hand you pro-level skills (without the overwhlem!) 👉 Be there live - we’re throwing in a spin-to-win to get an exclusive 1:1 consult with Kay! (There are 3 live runs to choose from to make this easy for you) Register now - spaces are filling upSlick Business

Why is the Active Contact counts in a list different than amount mailed count of the list?

The minute option is missing from my automation’s date and time -wait action. I need an email to be sent out 15 minutes before my webinar and it only allows me hourly options. There is no minute option as there should be. Can someone help me fix this? Thank you!

We run monthly workshops. Setting up an email reminder campaign is pretty simple, and I’ve managed to do that without trouble. After each workshop, we sort participants into three groups: those who stayed the whole time, those who left early, and those who didn’t attend. We tag each person based on their status. Each group needs a different follow-up email. On top of that, several internal team members need to get copies of all participant emails, including both the pre-workshop reminders and the post-workshop follow-ups for all three groups. How can I automate this process? This is what I’ve tried but this does not work as expected.

I dropped the Sales Pipeline from my account because I didn’t think I needed it - we used tasks and I didn’t understand that those would go away as well… is there a way to find the tasks we had scheduled?

I am trying to use the API to pull down a list of Campaigns that a contact has been sent and what links inside that email they’ve clicked. Your documentation isn’t super clear so I’ve been watching the API calls made from your website when I load a contact. When I call the /activities route, I get back a huge data set that includes things like Campaigns, Messages, CampaignMessages, Links and LinkData. Can you explain the differences in these objects and how I can use them to get what a contact has been sent and clicked on? Thank you, Aaron

Hello, we have integrated our ERP to AC via API and I’m now letting my operators add notes on Accounts via the api/3/accounts/{id}/notes APICurrently every note added this way it is like has been iserted by the master account in AC. I would like to add the note in behalf of a specific AC user, is it possible? Thank you

You’re invited to this ⬇️ I’m running a FREE Email & Automation Strategy Masterclass at the end of February. The last one was brilliant (no false modesty here - soz!) Email strategy & tech (including my favourite ActiveCampaign) can be overwhelming… But this FREE Masterclass will show you how to make more money in less time - and with way less stress! Secret pro moves that use more than just emails will be revealed… I’m an expert strategist & ActiveCampaign training specialist, so I know this masterclass will be the highest quality and worth your time and attention. (Literally on the Advisory Board for ActiveCampaign - the person ActiveCampaign themselves go to for advice on how to make their tech better!) The “More Money in Less Time” Masterclass is on 26th and 27th February with three live sessions to choose from to suit your timezone. Here’s the link to register today: Slick Business I’ll see you in there!

I have been searching for hours… how do I simply sync AC contacts with Google Contacts? Many other apps allow this very easily with a few clicks of the mouse in the Integrations section. The only thing I can find here is that I must create an automation called “Create and update contacts in Google Contacts”. When I attempt to do this, I get a never-ending “loading…” message. (Still happens after refreshing page.) This seems like an awkward and cumbersome method, but perhaps this is a fantastic method and I just don’t understand it. I simply want to have AC and Google Contacts stay in sync if I update a contact in either app. Does anyone know why this seems so difficult to do? Thank you in advance.

We have a big problem, on 3 of our customers, we can not send e-mail to their prospects. We get this notification: “This email has been deactivated due to exceeding your email limit budget, please reactivate to resume sending.”, but we’ve only used 10% of the number of e-mails you can send. Please reactivate to resume sending”, but we’ve only used 10% of the number of e-mails we can send. Do you know why, and do others have the same problem? At the moment, all our campaigns are affected by this problem/bug, and we’d like to be able to resolve it as soon as possible… thank you in advance.

Hi, I’d like to know if there’s any way to trigger an automation when a user is added into a contact list with double opt-in. I tried all the options I could think of, but then in https://help.activecampaign.com/hc/en-us/articles/218788707-Automation-triggers-explained I learnt that they are not valid under double opt-in, until the email has been confirmed. I’d like to track form submissions which don’t get verified, to try recover all lost leads. Is there any way to achieve it? thanks

Want to automate events & evergreen webinars using ActiveCampaign? Say no more! You need to check out the glorious new features in automations!! On my YouTube channel now: How to use DATES in Action for HappinessveCampaign automations - Evergreen webinar & events emails I’m unboxing the latest awesome date automation features. This will revolutionise (for real!) the way you automate emails for scheduled events, evergreen webinars or appointments! Whether you’re a business owner, marketer or automation enthusiast, this is a must-watch for ActiveCampaign users 🎉 Automate events with calendar dates 📅 Use Custom date fields for evergreen webinars & appointments ⌚ Control timezones & timing + deal with late arrivals 🧩 Get sophisticated with If/Else paths and Goals Time to automate smarter, not harder! ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ How to use DATES in ActiveCampaign automations -

Hi folks I keep getting this garbled message at the bottom of sent campaigns. Any advice? Correct Basic Close Spelling Possible spelling mistake found. W ynne Ignore Correct Basic Close Spelling Possible spelling mistake found. S h elley K elley Ignore

Hi there! I enabled botsense on 11/10, our 11/12 newsletter email had solid click rates and then every email since has been significantly lower click rates and slightly lower open rates. All the emails have been similar newsletter type emails with lots to click and YOY performance is way down. Has anyone else experienced this? We are B2C so didn’t think Botsense would have such a large impact on us. Open to thoughts/questions/ideas of what we could be missing! Thanks! Jenna

Want to streamline your lead generation? The TikTok Ads integration with ActiveCampaign makes it easy to sync leads directly when they submit a TikTok Ads Instant Form. From there, you can trigger event tracking, create powerful segments, drive sales, and boost your lead generation efforts. Here’s a quick walkthrough to help you set up the TikTok Ads integration in your ActiveCampaign account and start leveraging its full potential! How to set up the TikTok Ads integration From your ActiveCampaign account, click Apps on the lower left menu. Expanded view: Collapsed view: Search for “TikTok Ads.” Open the “TikTok Ads” option and click the “Add an account” button. A modal window will appear. If you’ve already connected your TikTok Ads account to ActiveCampaign, click the “Select” button to set up inbound actions with the connected account. If you do not have an account connected or wish to connect a new one, click the “Connect” button instead and follow the authentication steps

Hello, I am currently experiencing an issue where I can only send test emails to my own email address but cannot send them to any other recipients. My account is set up with the proper SPF and DKIM records, and I have confirmed that my domain is not listed on any blacklists. Despite this, I’m facing difficulties sending emails beyond my own inbox. Here are the details: SPF record: v=spf1 a mx include:spf.titan.email include:emsd1.com ~all DKIM records are set up correctly. I have verified my domain authentication in ActiveCampaign. Has anyone encountered a similar issue or can suggest troubleshooting steps to resolve this? Any help would be greatly appreciated. Thank you!

Looking to get better results from your emails? A/B testing (also known as “split testing”) is one of the easiest ways to fine-tune your campaigns and see what really works for your audience. Whether you’re tweaking subject lines, content, CTAs, or images, A/B testing lets you try different options and see which one gets the best response. Why You Should Care About A/B Testing: 💡 Better Engagement: By testing different versions, you can find out what clicks with your audience, which means more opens, clicks, and conversions. 📈 Make Smarter Decisions: Forget the guesswork. A/B testing lets you base your decisions on actual results. 🔄 Keep Improving: A/B testing isn’t a one-time thing. It’s a way to constantly learn and make your campaigns better over time. How to Get Started: Click Campaigns > Create a new campaign. Type the name of your campaign into the field provided. Only account users can see this campaign name. Click the “Split testing” option, then cl

I’ve looked everywhere, and I can’t seem to figure out how to add a logo to my email signature using HTML. Most images are JPG or PNG. First, how do you convert, and second, how do you add it in the signature area? Your support is appreciated

You can create a notification that will send when a contact submits your form. In this notification, you can select who should receive it, and you can customize the message. Receive a notification with a Form action This notification is configured on the form level. A notification will be sent to the email address you specify. From your ActiveCampaign account, navigate to Website > Forms. Click “Edit” for the form you want to modify. The form builder will load. All editing and style options will appear on the right pane. Click the “Options” tab. Locate the “Form Action” box, then click the “Add an action” button. A modal window will appear. Click the “Action” dropdown then click the “Email Results” option. Complete the Email Results fields then click the “Add” button. Receive a notification from an Automation action You can trigger an automation to run when a contact submits your form. If the double opt-in is enabled for your form, you will not receive this notification until the

Is there a way to do a one-way sync in ActiveCampaign with Salesforce? Basically, I do not want ActiveCampaign to edit Salesforce, but ActiveCampaign can be edited by Salesforce. And I also do not want ActiveCampaign to send back data to Salesforce. Is that possible?

While Gmail’s Promotions tab is nothing to fear, many marketers still aim to land in the Primary inbox. Here’s how you can increase your chances: Send Engaging, Valuable Content: The best thing you can do is send engaging, well-timed, valuable content to a clean list of contacts who want to receive it. If these users really want to receive your messages, Gmail will notice this and place your emails in the appropriate tab. Personalize Your Emails: Use automations, dynamic content, and segmentation to tailor emails to individual preferences, making them feel more personal and less “promotional.” Minimize Promotional Language: Keep your messaging focused on value, and avoid using phrases that scream “sales” (e.g., “limited-time offer,” “buy now,” etc.). Keep It Simple: Try sending text-based emails, as they tend to perform better in the Primary inbox. Avoid too many images or heavy branding. Encourage Users to Disable the Promotions Tab: You can ask subscribers to move your emai