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We generate leads from social media using AC Forms. The leads need to be called by our call setters. It is easy enough to create tasks for deals in the pipeline but AC does not seem to have any tools to track call outcomes (talked to, voicemail, bad number, etc.). Am I missing something?

Have tried to set this up but Teams gives a badRequest error and compains about the format of the A/C data (schema). Using a Microsoft Webhook from a Workflow, and post to it based on an AC Automation. Has anyone managed to send data from Deals to Microsoft Teams?

Hello! When a customer replies to an automated email, Re: comes in the subject line. With every reply back and for and additional Re: gets added, ie Re: Re: Re: after 3 replies. Is there a way to not add Re: in the subject line? Thank you

Hi Community, I am seeking a solution to implement a qualifying playbook at the contact or deal level within our CRM, similar to the “Playbooks” feature in HubSpot. This playbook should guide our sales team through a series of standardized questions and ensure these questions are answered before advancing a lead through the sales funnel. Objectives: Standardization: Ensure our sales team consistently asks the right qualifying questions. Documentation: Have these questions and answers documented within the contact or deal record. Efficiency: Streamline the qualification process to improve lead management and conversion rates. So my questions are: Are there any integrations available that can provide this functionality? Would using custom objects within our CRM be a viable option to achieve this? Thank you for your assistance!

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Hi, the docs says “Our API has a rate limit of 5 requests per second per account.” What is meant by ‘account’? I have been testing with a single key, and I am not experiencing any rate limiting when I do testing. I am although not sure if I can rely on that for production. Any guidance on this? The api response also does not provide any related headers in this regards

A contact who just arrived in a database is more engaged than “old” contacts, so take this opportunity to continue the relationship with those contacts with a welcome email! Here are a few tips: Use our recipes to save time here. Present your products, services, values— all that define your company. Push useful links into your email for your contacts. Set up a series of welcome emails to onboard the contact. Use an incentive in your email (trial period, promotional code) to increase conversion!

Hello, I have the following question about displaying conditional content in a newsletter automation in Active Campaign: is it possible to display different conditional items depending on the buyed products (product name or tag)? I’ve read, that using the “Makes a Purchase” trigger basically helps me to deal with this. The goal is to simultaneously show different, product-related links to PDF files as downloads in one mailing, depending on the product(s) the lead has purchased. This also means that different links (download buttons) should be displayed in this specific mailing for different products. Is this possible with “Using conditional content”?

How do I collect the names and emails that attend a zoom meeting in active campaign? I do not see the zoom app as an option.

Is there a place or metric for me to monitor how many carts have been recovered? What I’m seeing on Shopify at the moment is that I’m recovering only 1-2% of ALL abandoned carts which seems insanely low but I’m not even sure whether the Shopify metric is accurate. And I Don’t seem to find such data on Active Campaign either.

We are offering PDF downloads to our website visitors, they fill out a form, that triggers an automation, and the automation sends them an email with a link to the PDF. That has worked fine for years, but now it seems that Microsoft Defender has been updated - so if the user is on a computer with Microsoft Defender, the PDF link gets flagged as dangerous, after a little research I found out that if I turn off the link tracking on the email, it is approved by Microsoft Defender. Turning tracking off is a quick fix, but it removes options for reminder emails and other things in the automation. Is ActiveCampaign aware of this problem? Does anyone have experience with fixing this problem?

I have a rails app currently up and running and i want to implement oauth2 for active campaign. I have been searching the docs and developer portal of active campaign and i still haven’t found the client id and client secret to make an oauth2 client for my app. Some suggested to make apps in app studio and then the app will give client secret, but it didnt. Its confusing. Anyone have already implemented oauth2 in their app in any language do answer!

Hello!, I’m having trouble consuming the endpoint “/api/2/overview/index?task=content&id=interaction_rate”. This endpoint was working until two days ago and since then I always receive the error message “500 Internal Server Error” when I try to consume the API. My team really needs this functionality to be able to monitor the active account in relation to user interactions. Will this endpoint be disabled? Is this a temporary error on your part? And if so, will it work again? Thank you for your attention and I await your response. Thank you!

I am trying to setup a simple automation with email sent after purchase of a specific product variation. Each product variation will receive a different email and therefore different automation. I’m unsure how to include variation to set the trigger. How do I include specific product variation to receive different automations? I would think I can trigger by ‘product name in last order’ contains ‘variation name’ but that’s not working after several tests. Thanks for your help.

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I’m getting all these errors and I have an important marketing campaign to get out an hour ago! It says “Your account is currently being updated (site_get_post)”

I was wondering what is the best way to accomplish this. I have contacts that I have added via the api via a lead magnet, that are sent a series of emails. Once that is done, I put them in another automation to send them 5 indoctrination emails. This is the part where I’m not sure about how to accomplish. After they are done with their 5 indoctrination emails. I want to add them to a long term nurture email series: Add them to a series of newsletters that are sent weekly/biweekly/monthly The emails are not set in stone yet. I have some initial emails, and I just want to be able to write emails (basically repurposing new blog posts) as I have time and it knows to send to contacts that haven’t gotten it yet, and not send it to ones that have already gotten the emails. I don’t really care about orders of the emails they receive (can be random), I just want them to be able to start receiving emails as they are done with the indoctrination emails. Thanks in advance!

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Hi there! Anyone could explain the difference between standard and limited segmentation please? (Starter and Plus tiers) Thank you

I am unable to save emails designed. It just gives an error saying, “Unable to save emails, please refresh.” It’s been ongoing consistently. Also, when I make edits to the emails and send tests, the edits are not reflected in the sent emails.

Not able to save my Emails after edit it is impacting our business and delaying our process.

Do you have any goals for the new year? ✨ Whether it’s increasing your online sales, expanding into new markets, or building a loyal customer base, we want to know what growth looks like for you this year! Drop a quick business goal you have below!👇

Active Campaign Team, what’s going on? I’m unable to save my campaigns and thus I can’t send them. I have emailed you a video of the issue. It’s new year’s day and I had a whole marketing campaign planned for upcoming programs and releases and now it’s messed up. I’ve cleared my cache, cookies, and tired on several devices. Please fix this asap.

Just curious if anyone else recently has had this issue. Last week, I created a new personalized tag and it is not pulling data. All my previous tags are working just fine. I am working with Active Campaign to see if they can pinpoint the problems. Thanks

Cannot pass dynamic values in to object body i was creating an app in active campaign’s app studio , well i had an requirement to pass custom values into body , which could be dynamic key values may be two or more when ever i passes two or more values it takes it as string instead of key pair values and there by on execution time the json in the app studios build config gets invalid cause the received data in the body is a string instead of key value pair if u guys have any solutions that will be greatly appreciated