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Hi, Not sure if I am posting my question in the correct place, so please redirect me if not. I have an automation which sends out 1:to:1 emails. The automation automatically adds the deal owners signature. Within that deal owners signature there are links. None of these links are being tracked in these automated 1:to:1 emails. When I send a manual 1:to:1 email from the contact page, which adds the same signature automatically, the link tracking is working fine. The automated 1:to:1 emails do have link tracking enabled. It seems like automated 1:to:1 emails where the signature is added through personalisation ignores link tracking within the signature… Anyone else come across this issue? Thanks, Darren

🎉 It’s party time ActiveCampaign people - calendar dates in waits, goals and if/else steps for automations are rolling out to accounts as we speak! 🎉 New wait goals & if/else dates handling is due to be live in all accounts by end 30th Jan This is THE big feature shift AC users have been waiting on… and it’s BIGGER and BETTER than even I expected. More to come on this soon from me, so stay tuned. So excited, for real - this is a game-changer for anyone automating events, waitlists, offers etc - anything working off a specific calendar date just got massively easy to automate in ActiveCampaign. BIG kudos to the AC product teams who have worked long & hard to bring this to life in a way that truly serves users - thank you!

Hi there. I set up my sending domain successfully as it is authenticated in the system. I have noticed that when I login it tells me that I should update my Work Email because I am using a public domain like gmail. However, when I go to Settings → Advanced → Domains I can see that my domain has been authenticated. Further, when testing my automations through active campaign I see that I am sending through my sending domain that has been authenticated on Active Campaign. Is there some setting I am missing?

I have an all text campaign that starts with two texts, waits, sends another, waits, sends a final text. When it starts, only the second of the first two texts actually sends. I added a wait between the two but still only the second one goes. what am I missing?

I have created an automation which includes and IF/Else to be activated when a link is clicked from an email. But when I tested it, it didn’t work. I managed to get tags to work in the automation but not the click on link. I tried doing this with a WAIT instead, but that didnt work either. Not sure what I am doing wrong. I tried uploading a png, jpg and gif but it wouldn’t let me it is only 34kb so I cant show you what I did! Assitance on adding an image would be helpful. Thanks Judith

A frequently used campaign disappeared. It is not in archive area. I can’t even find it in contacts that I know have previously received. Anyone know how to get help restoring?

I keep getting the message “There was an error loading your campaigns” when trying to load my campaign page. Does anyone know how to resolve this error?

4 weeks ago, I set up three automations using date-based “Current Date” Goals to send reminders on specific dates (between Jan 13 and February 18). Most people received the first reminder at Goal Jan 13, and are waiting at the February 4 Goal. The automations functioned normally. However, today at 18:00 CET, everyone waiting at that goal skipped all intermediate steps and jumped directly to the last Goal at February 18. As a result, incorrect reminder emails were sent. Has anyone else experienced this issue today? Very confused now since they just introduced the new Current Date reformat and not sure that has anything to do with this issue.

Hello! Need some help because I have been struggling with this. I automate quotes after a prospecting customer shares their information via my website. An automation is triggered with a specific email template and then the prospect is put into a deal stage. Problem: The prospect replies to the email but I can only reply once within the deal email. Question: What settings or limits does AC have that I have not adjusted in order to reply more than once to the prospect inside deal emails? Context: After the prospect replies a second time, a new email chain is created automatically IE Re:Re in the email subject line. Not sure if this has something to do with unable to email back because it is a different email chain. Greatly appreciated !

I want to use the Postmark integration to send transactional emails with dynamic content. I have built a template with AC’s email builder and included an HTML block. I have also built an automation that will send transactional emails with the Postmark integration - Send a transactional email. How do I use an API call to place HTML code (which contains order data) in the HTML block in my template. Is this possible?

Hi ActiveCampaign Community! I’m looking for some advice on how others in healthcare, particularly in mental health clinics, are creating or using lead generation forms or tracking conversions from marketing initiatives while remaining HIPAA compliant. We want to ensure our marketing efforts are effectively tracked, but patient privacy is, of course, a top priority. Any tips or best practices for this in healthcare would be greatly appreciated! (*side note: We’re currently using blog and newsletter sign-up forms, have connected our Eventbrite events to ActiveCampaign, and are about to publish lead gen quizzes on our website.)

We generate leads from social media using AC Forms. The leads need to be called by our call setters. It is easy enough to create tasks for deals in the pipeline but AC does not seem to have any tools to track call outcomes (talked to, voicemail, bad number, etc.). Am I missing something?

Have tried to set this up but Teams gives a badRequest error and compains about the format of the A/C data (schema). Using a Microsoft Webhook from a Workflow, and post to it based on an AC Automation. Has anyone managed to send data from Deals to Microsoft Teams?

Hello! When a customer replies to an automated email, Re: comes in the subject line. With every reply back and for and additional Re: gets added, ie Re: Re: Re: after 3 replies. Is there a way to not add Re: in the subject line? Thank you

Hi Community, I am seeking a solution to implement a qualifying playbook at the contact or deal level within our CRM, similar to the “Playbooks” feature in HubSpot. This playbook should guide our sales team through a series of standardized questions and ensure these questions are answered before advancing a lead through the sales funnel. Objectives: Standardization: Ensure our sales team consistently asks the right qualifying questions. Documentation: Have these questions and answers documented within the contact or deal record. Efficiency: Streamline the qualification process to improve lead management and conversion rates. So my questions are: Are there any integrations available that can provide this functionality? Would using custom objects within our CRM be a viable option to achieve this? Thank you for your assistance!

What’s the one email metric you always check? Clicks? Opens? Or is it List Size 😉 Here’s the thing: Unsubscribes might not be the disaster you think they are, and that old friend, your list size? Bigger isn’t always better. I shared the metrics that really matter in email marketing with Amanda Webb’s listeners in That Analytics Show. If you neeeeed to know what Zombies have to do with email, listen in, and find out how to banish those brain-eating monsters… Spiderworking.com - Data Driven Digital Marketing Strategy For Small Business – 22 Jan 25

Hi, the docs says “Our API has a rate limit of 5 requests per second per account.” What is meant by ‘account’? I have been testing with a single key, and I am not experiencing any rate limiting when I do testing. I am although not sure if I can rely on that for production. Any guidance on this? The api response also does not provide any related headers in this regards

A contact who just arrived in a database is more engaged than “old” contacts, so take this opportunity to continue the relationship with those contacts with a welcome email! Here are a few tips: Use our recipes to save time here. Present your products, services, values— all that define your company. Push useful links into your email for your contacts. Set up a series of welcome emails to onboard the contact. Use an incentive in your email (trial period, promotional code) to increase conversion!

Hello, I have the following question about displaying conditional content in a newsletter automation in Active Campaign: is it possible to display different conditional items depending on the buyed products (product name or tag)? I’ve read, that using the “Makes a Purchase” trigger basically helps me to deal with this. The goal is to simultaneously show different, product-related links to PDF files as downloads in one mailing, depending on the product(s) the lead has purchased. This also means that different links (download buttons) should be displayed in this specific mailing for different products. Is this possible with “Using conditional content”?

How do I collect the names and emails that attend a zoom meeting in active campaign? I do not see the zoom app as an option.

Is there a place or metric for me to monitor how many carts have been recovered? What I’m seeing on Shopify at the moment is that I’m recovering only 1-2% of ALL abandoned carts which seems insanely low but I’m not even sure whether the Shopify metric is accurate. And I Don’t seem to find such data on Active Campaign either.

We are offering PDF downloads to our website visitors, they fill out a form, that triggers an automation, and the automation sends them an email with a link to the PDF. That has worked fine for years, but now it seems that Microsoft Defender has been updated - so if the user is on a computer with Microsoft Defender, the PDF link gets flagged as dangerous, after a little research I found out that if I turn off the link tracking on the email, it is approved by Microsoft Defender. Turning tracking off is a quick fix, but it removes options for reminder emails and other things in the automation. Is ActiveCampaign aware of this problem? Does anyone have experience with fixing this problem?

I have a rails app currently up and running and i want to implement oauth2 for active campaign. I have been searching the docs and developer portal of active campaign and i still haven’t found the client id and client secret to make an oauth2 client for my app. Some suggested to make apps in app studio and then the app will give client secret, but it didnt. Its confusing. Anyone have already implemented oauth2 in their app in any language do answer!

Hello!, I’m having trouble consuming the endpoint “/api/2/overview/index?task=content&id=interaction_rate”. This endpoint was working until two days ago and since then I always receive the error message “500 Internal Server Error” when I try to consume the API. My team really needs this functionality to be able to monitor the active account in relation to user interactions. Will this endpoint be disabled? Is this a temporary error on your part? And if so, will it work again? Thank you for your attention and I await your response. Thank you!

I am trying to setup a simple automation with email sent after purchase of a specific product variation. Each product variation will receive a different email and therefore different automation. I’m unsure how to include variation to set the trigger. How do I include specific product variation to receive different automations? I would think I can trigger by ‘product name in last order’ contains ‘variation name’ but that’s not working after several tests. Thanks for your help.