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We have an urgent issue, because we are close to the start of a huge program launch, which starts December 27th. According to the reporting mail 1 in the automation ‘Waardevolle emails 2024’ was opened by 18143 contacts (see https://drive.google.com/drive/u/0/folders/1bQv7G3H2KIGrRpCK3QWml4-ZDFn07Sv- When I create an automation to get all contacts who opened mail 1, it shows me only 5778 contacts who opened the mail the last 9 days. See https://drive.google.com/drive/u/0/folders/1bQv7G3H2KIGrRpCK3QWml4-ZDFn07Sv- Where does this difference come from and how can I create a selection of the contacts who opened at least any of the mails in the ‘Waardevolle emails 2024’ We need this urgently because we want to send an email on December 27th, only to those contacts who opened at least 1 of the 7 emails in this automation.

503 ERRORS RESOLVED ✅ Just a heads up on an issue we experienced over the weekend… This has since been resolved, but the issue impacted account logins, and you may have seen 503 errors in your account. If you are still having trouble logging in, please DM me so I can escalate to our team internally.

HI I want to convert tags from a quiz that were sent to AC into information in custom fields. For now I created an automation checking each tag . and the entering a value in a selected custom field. But is there an easier way ? The automation gets really big (I can create multiple automations of course but maybe there is a easier solution? thank you ! PS: using a Lite version of AC

I sent several test email and I’m not receiving it. Yes, I check my spam folders and the emails are not there.

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Is anyone else experiencing errors when forms are submitted? We’ve had a ticket open with Support for the issue for over 2 weeks, and it’s just going nowhere. This has the added benefit of submissions that trigger this error not triggering automations. drive.google.com

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

Hello!!! I activated the automation and later wanted to modify the content of an email. I click on email design and nothing happens. I disabled automation and the same thing happens. Please help me! Thank you!

Our company has a variety of departments that use lists. We are trying to create a subscription form that allows people to subscribe to different email lists from our different departments. We created a subscription preferences form that asks for their name, email, and subscription preferences. The subscription preferences go into their General Details under the new field Subscription Preferences. We then created an automation when they submit the form that subscribes them to the list they selected. The automation asks if the field contains list 1 and if yes, then subscribes them to list. For both Yes and No, it then asks if the field contains list 2 and if yes, then subscribes them to list 2. It does this again for list 3. The problem we are having is that this setup works for completely new contacts (I tried it with my personal email and it worked whether I selected one or multiple options), but not for pre-existing contacts (I tried it with my work email and the field lists my subsc

I would like to ensure that my contacts are not falling into multiple automations and campaigns and getting multiple emails in one day. My initial thought was to set up an automation that is triggered by “Was sent an email” then the automation added +1 to a field every time an email was sent. Then it clear the field at midnight. However… you apparently can’t trigger based on “was sent an email” only clicks and opens. Any advice??

Starting in January, we’ll be featuring a Customer of the Week! ⭐ This is a great way to tell others about your business, and share helpful tips and product features with our community! If you are using ActiveCampaign in a unique way, have found success with any of our product features, or have any exciting business wins to share, please fill out the form below so we can feature you! docs.google.com

I have been using the bulk_import endpoint to create and update contacts, unsubscribe them and when needed resubscribe the unsubscribed contacts. The resubscribing is where I see issues currently. Some time ago it was possible to resubscribe contact that have been unsubscribed through API, now it does not seem to be possible. Contact fields get updated and updated is successful but contact is still unsubscribed. Has anything changed about the way bulk_import endpoint handles subscribing? I there any way to bulk resubscribe contacts that have been unsubscribed through API?

We made our own unsubscribe page before the bot prevention 2-click system was in place. But there is what I feel a bug in the system. Even though we use our own system for tracking unsubscribes with our own page Active Campaign still marks contacts as unsubscribe as soon as a user clicks a link to view the unsubscribe page. If the user changes his mind and doesn’t actually go through with unsubscribe AC still has marked the Contact as unsubscribed. I can’t imagine that the system is supposed to work like that? Why would there than be any point in having a custom unsubscribe page?

Is there a way to either change the language or the default text on preference centers? Email identifier and List subscriptions are mandatory content on a preference center, but I can’t find any way to change the language. How do I change it from English to Danish?

Is there a way to go back to the previous version of the automation canvas? This new one is awful. You could clearly see how many were in the “que” after if/else breakoffs but now it just blends in and you have to really look to see how many are in it. With long automations and multiple forks, it’s horrible.

With ActiveCampaign, you can use sentiment analysis to determine if an incoming deal email from a customer is positive, negative, or neutral. Sentiments can appear as positive (happy face), negative (sad face), neutral (neutral face), or mixed (surprise face). Here’s how to turn it on and off: How to turn on sentiment analysis To turn sentiment analysis on for a connected email account: Click Deals on the left menu. Click the “Connected Emails” option. Choose the email account you want to use with sentiment analysis. Click the “Sentiment Analysis” dropdown and click the “Allow” option. When you turn on sentiment analysis, deal emails for the connected email account moving forward will have a sentiment attached to them. How to turn off sentiment analysis To turn off sentiment analysis, follow steps 1-4 above and click the “Do not allow” option instead.

Let’s go Basic… but also really important! Contacts are the heart of everything we do in ActiveCampaign. So they’re obvious, and simple, right? Wrong! I just keep on finding AC users who are missing out on high value info that’s right there on contacts, waiting to be turned it into money! So I fixed that for you, and it will only take 3 mins of your time (or even less if you put me on high speed!) New on YouTube: Use CONTACTS in ActiveCampaign – How to know your audience inside out! This is your go-to guide on ActiveCampaign Contacts, whether you’re a total newbie or want to know what you’ve been missing all this time… ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ Use CONTACTS in ActiveCampaign – How to know your audience inside out!

Why is it so hard to downgrade a subscription in Active Campaign

In the “Automations” Section of the Contacts Page, have a way to filter (see) automation that are still running vs ones that have completed 100%. This section tends to clutter up over time, especially if a contact had entered 20+ automations and when the name of the automation is quite long. Also have a way to sort them e.g. alphabetically, by completion, recent activity, etc.

There’s nothing that says impersonal “personalization” like getting an email that says “Hey %FIRSTNAME%!” Or better yet, “Hi (blank),” So what happens when your personalization tags don’t populate? We recommend adding default values to the fields you’ll use most in your communications to avoid this situation. To add a default value to a field: Click Contacts on the left menu. Click Fields. Click either the Accounts, Contacts, Or Deals tab. Hover your mouse over the field to which you wish to add a default value and click the pencil icon that appears. A modal window will appear. Type the default value into the field provided and click “Save.” Turn “Hi (blank)”, into “Hi there” or “Hi friend,” etc. and ensure that your email still feels engaging and appropriate, even when personalization data is missing.

I’m experiencing an issue with the ActiveCampaign CXA component on the Contact Lightning Page in Salesforce. The “Enter into Automation” button consistently returns “No Automation templates found,” even though I’ve verified that active automations exist in ActiveCampaign. What I’ve Tried: Confirmed that API credentials are correct and successfully connected. Verified that the contact meets all ActiveCampaign sync criteria. Checked field mappings in the ActiveCampaign integration setup to ensure required fields are mapped correctly. Reviewed the Set Component Visibility filters in the Lightning App Builder—no unnecessary restrictions found. Tested multiple contacts that meet the sync criteria, but the issue persists. What’s Working: The API connection between Salesforce and ActiveCampaign is active. The ActiveCampaign CXA component loads on the Contact record. What’s Not Working: The component doesn’t pull available automation templates from ActiveCampaign. Has anyone encountered

Does your business operate in both English and Spanish speaking countries? If so, you may like these tips! 💡 Here are 3 methods that have worked for some of our other customers to create messages personalized based on language. Start by creating a custom field called language (dropdown) and base personalizations on that custom field. Method 1: Conditional content based on that custom field. From the Email Designer, hover over the container, structure, or section you wish to make conditional. Then hover over the three dots to the left of the block. Click the Conditional Content icon that appears. A modal window will appear containing the segment builder. Use the segment builder to create the conditions you want to set. or Optional: Click “Add condition” to add additional conditions. Click “Save” when complete. When the campaign is sent, the content you made conditional will hide or display based on the rules you set. Method 2: Create an automation with an if/else

We have 2 scores : one for demographic, one for engagement. I would like to sum these 2 scores in another “master” score. i’ve find a workaround in my different automations : when adding a score to engagement, i add the same score to the master score. (for instance for an email opened +2 points both for “engagement score” and “master score” But for demographic it is more complicated since it’s likely that a user submit different form with potentially different information for the same field (for instance an “employee” (5points) download an ebook, but then 6 month later he download another one but as a “manager” (20 points) → i need the recalculate all his latest data into the demographic score (but then i cant use my workaround since i don’t want to sum 5+20 points, but only 20 points in my demographic score) Anyone can help me? thanks

Trying to programmatically get the count of new contacts per month, which is currently in the contact trend report? How can we get the same using API if that’s possible? Thank you.