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I’m getting all these errors and I have an important marketing campaign to get out an hour ago! It says “Your account is currently being updated (site_get_post)”

I was wondering what is the best way to accomplish this. I have contacts that I have added via the api via a lead magnet, that are sent a series of emails. Once that is done, I put them in another automation to send them 5 indoctrination emails. This is the part where I’m not sure about how to accomplish. After they are done with their 5 indoctrination emails. I want to add them to a long term nurture email series: Add them to a series of newsletters that are sent weekly/biweekly/monthly The emails are not set in stone yet. I have some initial emails, and I just want to be able to write emails (basically repurposing new blog posts) as I have time and it knows to send to contacts that haven’t gotten it yet, and not send it to ones that have already gotten the emails. I don’t really care about orders of the emails they receive (can be random), I just want them to be able to start receiving emails as they are done with the indoctrination emails. Thanks in advance!

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Hi there! Anyone could explain the difference between standard and limited segmentation please? (Starter and Plus tiers) Thank you

I am unable to save emails designed. It just gives an error saying, “Unable to save emails, please refresh.” It’s been ongoing consistently. Also, when I make edits to the emails and send tests, the edits are not reflected in the sent emails.

Not able to save my Emails after edit it is impacting our business and delaying our process.

Do you have any goals for the new year? ✨ Whether it’s increasing your online sales, expanding into new markets, or building a loyal customer base, we want to know what growth looks like for you this year! Drop a quick business goal you have below!👇

Active Campaign Team, what’s going on? I’m unable to save my campaigns and thus I can’t send them. I have emailed you a video of the issue. It’s new year’s day and I had a whole marketing campaign planned for upcoming programs and releases and now it’s messed up. I’ve cleared my cache, cookies, and tired on several devices. Please fix this asap.

Just curious if anyone else recently has had this issue. Last week, I created a new personalized tag and it is not pulling data. All my previous tags are working just fine. I am working with Active Campaign to see if they can pinpoint the problems. Thanks

Cannot pass dynamic values in to object body i was creating an app in active campaign’s app studio , well i had an requirement to pass custom values into body , which could be dynamic key values may be two or more when ever i passes two or more values it takes it as string instead of key pair values and there by on execution time the json in the app studios build config gets invalid cause the received data in the body is a string instead of key value pair if u guys have any solutions that will be greatly appreciated

We’re kicking off the year with plenty of learning opportunities! Check out our events in a city near you: January Events Phoenix Study Hall 2025-01-14T06:00:00Z→2025-01-15T06:00:00Z Register here. The Automation Lab 2025-01-28T06:00:00Z Register here. Köln, Germany Study Hall 2025-01-27T23:00:00Z→2025-01-28T23:00:00Z Register here. New York City Study Hall 2025-01-28T05:00:00Z→2025-01-29T05:00:00Z Register here.

We have an urgent issue, because we are close to the start of a huge program launch, which starts December 27th. According to the reporting mail 1 in the automation ‘Waardevolle emails 2024’ was opened by 18143 contacts (see https://drive.google.com/drive/u/0/folders/1bQv7G3H2KIGrRpCK3QWml4-ZDFn07Sv- When I create an automation to get all contacts who opened mail 1, it shows me only 5778 contacts who opened the mail the last 9 days. See https://drive.google.com/drive/u/0/folders/1bQv7G3H2KIGrRpCK3QWml4-ZDFn07Sv- Where does this difference come from and how can I create a selection of the contacts who opened at least any of the mails in the ‘Waardevolle emails 2024’ We need this urgently because we want to send an email on December 27th, only to those contacts who opened at least 1 of the 7 emails in this automation.

503 ERRORS RESOLVED ✅ Just a heads up on an issue we experienced over the weekend… This has since been resolved, but the issue impacted account logins, and you may have seen 503 errors in your account. If you are still having trouble logging in, please DM me so I can escalate to our team internally.

HI I want to convert tags from a quiz that were sent to AC into information in custom fields. For now I created an automation checking each tag . and the entering a value in a selected custom field. But is there an easier way ? The automation gets really big (I can create multiple automations of course but maybe there is a easier solution? thank you ! PS: using a Lite version of AC

I sent several test email and I’m not receiving it. Yes, I check my spam folders and the emails are not there.

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Is anyone else experiencing errors when forms are submitted? We’ve had a ticket open with Support for the issue for over 2 weeks, and it’s just going nowhere. This has the added benefit of submissions that trigger this error not triggering automations. drive.google.com

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

Hello!!! I activated the automation and later wanted to modify the content of an email. I click on email design and nothing happens. I disabled automation and the same thing happens. Please help me! Thank you!

Our company has a variety of departments that use lists. We are trying to create a subscription form that allows people to subscribe to different email lists from our different departments. We created a subscription preferences form that asks for their name, email, and subscription preferences. The subscription preferences go into their General Details under the new field Subscription Preferences. We then created an automation when they submit the form that subscribes them to the list they selected. The automation asks if the field contains list 1 and if yes, then subscribes them to list. For both Yes and No, it then asks if the field contains list 2 and if yes, then subscribes them to list 2. It does this again for list 3. The problem we are having is that this setup works for completely new contacts (I tried it with my personal email and it worked whether I selected one or multiple options), but not for pre-existing contacts (I tried it with my work email and the field lists my subsc

I would like to ensure that my contacts are not falling into multiple automations and campaigns and getting multiple emails in one day. My initial thought was to set up an automation that is triggered by “Was sent an email” then the automation added +1 to a field every time an email was sent. Then it clear the field at midnight. However… you apparently can’t trigger based on “was sent an email” only clicks and opens. Any advice??

Starting in January, we’ll be featuring a Customer of the Week! ⭐ This is a great way to tell others about your business, and share helpful tips and product features with our community! If you are using ActiveCampaign in a unique way, have found success with any of our product features, or have any exciting business wins to share, please fill out the form below so we can feature you! docs.google.com

I have been using the bulk_import endpoint to create and update contacts, unsubscribe them and when needed resubscribe the unsubscribed contacts. The resubscribing is where I see issues currently. Some time ago it was possible to resubscribe contact that have been unsubscribed through API, now it does not seem to be possible. Contact fields get updated and updated is successful but contact is still unsubscribed. Has anything changed about the way bulk_import endpoint handles subscribing? I there any way to bulk resubscribe contacts that have been unsubscribed through API?

We made our own unsubscribe page before the bot prevention 2-click system was in place. But there is what I feel a bug in the system. Even though we use our own system for tracking unsubscribes with our own page Active Campaign still marks contacts as unsubscribe as soon as a user clicks a link to view the unsubscribe page. If the user changes his mind and doesn’t actually go through with unsubscribe AC still has marked the Contact as unsubscribed. I can’t imagine that the system is supposed to work like that? Why would there than be any point in having a custom unsubscribe page?