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Personalized Tags Not Pulling Data

  • December 27, 2024
  • 1 reply
  • 513 views
S

Just curious if anyone else recently has had this issue. Last week, I created a new personalized tag and it is not pulling data. All my previous tags are working just fine. I am working with Active Campaign to see if they can pinpoint the problems.

Thanks

    1 reply

    A
    • alibby
    • December 30, 2024

    Hi @stellar-strategic1 Thanks for reaching out! I’m really sorry to hear you’re having trouble with your tags. That definitely sounds unexpected, and like something we would want to investigate directly. It sounds like you may have already opened a request with our team at help@activecampaign.com so we can help - if you haven’t done that, please do so we can give you a hand! If the issue is persisting, please reply to your open request to confirm so we can continue to help you investigate this. I’m very sorry for the trouble!

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