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Ever struggled with naming Tags in ActiveCampaign & felt that terrifying tag chaos creeping in? 😩 Plus you have to name automations, emails, fields, forms… argh - so many names, so much chaos! Here’s some fast help to name things better in ActiveCampaign so you don’t go crazy New on the Slick Business YouTube channel: How to NAME ActiveCampaign Tags - 5 rules to avoid BIG mistakes! Kay Peacey dishes out essential tips on naming conventions in ActiveCampaign for tags, automations, forms and more. Whether you’re an ActiveCampaign novice or a seasoned pro, this is how to keep your ActiveCampaign world organized and error-free, saving time and stress forever. 🆔 Why good naming conventions are crucial for your ActiveCampaign health 🔖 The best practices for naming Tags 📋 A plan for Field names that are easy to work with 📧 How to give your Emails names that make sense 📜 Kay’s five golden rules for happier naming in ActiveCampaign Ready to ti

We would like to be able to specify how WooCommerce fields are mapped to contact records - specifically, to contact name. Our issue is that when people enter their billing details in WooCommerce, the name they enter is transfered to their ActiveCampaign contact. This is great most of the time, however, sometimes our customers have preferred names that differ from their billing details, and being referred to by their billing name via email can make them feel misgendered/deadnamed. We have a custom field in our WooCommerce order that allows people to pick their “Chosen” name. We map this to their order confirmation emails from WooCommerce, and we would like to do the same in ActiveCampaign. However, AC support confirmed that there is currently no way to adjust which fields ActiveCampaign reads from WooCommerce. Wondering if anyone has any ideas of how I can get around this?

Can anyone help me find out which automation on my account is consuming my Active’s processing? It’s very slow, emails take more than an hour to be sent. Context: There are about 10 contacts per minute, who receive a first greeting email, which is taking a long time to be sent.

Does anyone else experience this? Or could shed any light? We ran a campaign recently to join a waitlist with the call to action being to click a button and a tag is assigned. In the report there were a number of clicks on it, but in our follow ups process to these individuals, they didn’t recall or even click the link. Some of the email addresses were no longer valid as the contact had moved company, so no one was even receiving the email. This has been a fear of mine that clicks are not being accurately or truly reported, as we have automations in place that notify when some clicks a link a certain amount of times, and that has not been true either. I would love to understand why this is the case. From a marketing perspective, I am passing leads to sales that are not actually leads. Why would a click be trigger if the person hasn’t actually clicked?

HI! Do you know if in the future there will be a 2 way SMS text messages feature in ActiveCampaign? Would be great to have the possibility to send a 1:1 SMS to a contact from within ActiveCAmpaign and continue the conversation there.

I have 2 fields in my Contacts record; Industry (eg. Construction, Mining, etc.) & Lead Type (eg. government, system integrator, consultant, etc.) I need to send an customized email to a Contact based on their Industry and Lead Type combined. Example; a Contact is from the Construction (Industry) as well as a Government (Lead Type) which is different from a Contact from the Construction (Industry) as well as a Consultant (Lead Type) . How do I set up my Automation to check this? Thanks in advance.

Hi everyone! 👋 How can I force the emails to show up in only light mode design? I set the background color to white, but the MacOS Mail application still reverts the colors. The emails I get from big brands are showing with white background without any modifications. Thank you, Marton

How do you go about installing the API SDK for nodejs using NPX, and know what the key should be (the current key on the dev docs is out of date), and how do you configure it to make it for a particular instance of Active Campaign? I am building an internal use application that will only communicate with our own application and it isn’t currently connecting to the right base URL. I think I have the SDK installed correctly as I have gotten help from the dev staff for the right npx command. BUT the Base URL is not correct.

Hi Community, I want to share a critical issue we’ve encountered with the Calendly-ActiveCampaign integration that’s significantly impacting our workflows. I’d love to hear if others have faced similar problems or found solutions. Here’s the situation: The Issue The integration uses personal, user-specific Calendly accounts connected to ActiveCampaign. These connections can only be re-established manually by the respective users. Unfortunately, we discovered that: Automations relying on Calendly triggers stop working entirely if even one user’s connection breaks. This happens regardless of how many other connections are still functional. There’s no notification system to alert us of broken connections. We only notice the problem when workflows fail, which is far too late. Manual monitoring is required. We have to regularly check configurations to catch and fix broken connections. This defeats the purpose of automation entirely and creates operational inefficiencies. Why This Is a Pro

Hi All, I wanted to find out if anyone has any expert tips on how to increase engagement on the form on our website which built in AC. This form is to get more people to subscribe to our newsletter. The text is catchy so I am not sure we are doing the right thing as we have zero engagement. Please assist.

Hi all, I am new to the platform and would like some creative input on how to design responsive campaigns. Specifically looking for tips and tricks on how to design the campaigns effectively and efficiently to reduce type building out the campaigns. My team is not well versed in HTML code so they are using the drag and drop builder however when they created the campaign, all the responsive settings were ticked but on mobile the campaign did not la out properly.

What if your next big email campaign could just magically… appear? Meet the new AI Campaign Builder! We’re excited to announce the launch of the AI Campaign Builder, a game-changing tool designed to help you create personalized, high-quality campaigns in seconds! Now, with a single prompt, you can generate complete email campaigns tailored to your audience with AI-powered content, design, and call to actions– all while maintaining brand consistency. Key Features AI-powered campaign creation Generate a full campaign from a single prompt that’s tailored to your audience. Apply quick edits Easily make adjustments to content, swap out images, and update links without having to start from scratch. Template customization Choose from a variety of different layouts that maintain brand consistency while offering flexibility in design. Editable campaign preview Easily adjust content, images, calls to action, and links directly in the campaign preview. How to create an AI-generated cam

Hi everyone! 👋 I would like to build an automation to remind contacts for the webinar date. I searched online and there is a recipe but it only works with fixed date (choosen from a calender) but I need it to be dynamic. The webinar’s date is in the contact’s DATE custom field (it can be different) So I would like to send a 1 day, 10 hour and 1 hour reminder bases on this dynamic DATE field. Thanks for any help

I am unable to use the Calendly Trigger in Automations, as I consistently receive the error message: “Unable to verify the connection.” Here is what I have tried so far: Deleting the trigger and re-adding it. Creating a completely new automation. Testing both available Calendly trigger options — the issue persists regardless of which one I use. Calendly itself seems to be functioning correctly on the account level; appointment synchronization is working without any issues. When reviewing the logs, I can see that data is being transmitted. However, the trigger cannot be used. The problem appears to be connected to the following GET request: https://xxxxxxx.activehosted.com/api/3/integrationLayer/connections/verify?app_version=xxxxxxxx This request returns a 400 Bad Request status code.

I am trying to paste copy created in Notepad into an existing campaign template.

I’m finding it frustrating that if a field has been added to a form and then the Field Header (display name) of that field changed, I don’t see a way to view which field that space on the form is linked back to. As an example, on one of my forms I inserted “Account” but change the field header to read “Organization Name.” However, nowhere on the form builder UI does it say what the original name was. I do see Account greyed out on the Fields list, but that requires me to infer which field header that became. Am I missing something? Or is this a missing functionality in the form builder?

Hi AC, We have a Typeform that is integrated with ActiveCampaign using the native integration app on ActiveCampaign. But I’m having issues with some Typeform submissions going through to ActiveCampaign and some not. I’ve discovered that if a contact already exists in our ActiveCampaign and they complete our Typeform, their info doesn’t come through and update the existing contact. BUT if someone completes our Typeform and their email is NOT an existing contact, then a new contact is created fine with all custom fields filled in. I’ve reached out to Typeform about this and they said: " Huh, that is odd. Reading their documentation, it does seem like they should add the contacts even if they already exist. I would definitely suggest contacting their support team! Since they built the integration, they might have a bit more assistance with troubleshooting." Is there anyway to resolve this? Thanks

I’m using AC Landing Pages for Events and Sponsorship pages with form integrations. Which payment vehicles should I consider that would include: upsell cart, downsell cart, abandon cart and payment plans? I want to avoid options that force me to use outsourced visual storefronts/themes. I like the look of AC Leadpage templates for theme visuals. (I only have experience using Paypal but it didn’t have all these needed features).

Pssst… want to hear the best cunning move for when a link is clicked in that ActiveCampaign email you sent? 🤓 Sure you do! New on the Slick Business YouTube channel: Use LINK ACTIONS for ActiveCampaign email clicks: They click a link - You start an automation! This is pure magic that can turn any click into the start of relevant customer-delighting action, right on cue! This is for you if you never used a link action - or if you think you know how to use them and are ready to roll up to ninja use cases! 🖱️ What link click actions are (and why they are brilliant for ActiveCampaign email senders) 🔗 How to set up link click actions to add tags or start automations 🔥 Three easy ways ANYONE can use link actions 🥷 Four advanced ‘ninja’ uses for link actions 💡 Top tips and pitfalls to avoid so you stay out of trouble and look like a magician ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ U

We are building a sign-up flow with two systems: Our campaign site A customer portal The flow goes like this: The user browses the campaign site The user submits a sign-up form The user gets created in the customer portal + we create a contact in active campaign. The user completes the sign-up inside the customer portal How can we track the whole process across the two systems, and have all the tracking - including the data from before the sign-up - associated with the contact that we create during the process? Kind regards Jesper Sørensen

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

I had some contacts from previous campaigns , I tried to add them to a new campaign , they seem like they complete the 1st email step , but nothing shows in the reports , I do not receive any auto replies etc.

Hello, I need some assistance to better understand webhooks. Specifically, I’m looking to verify if our webhooks are functioning correctly and get the data on how many successful passed since the beginning of the month. How can I check if our webhooks are working properly? -What methods I can use to collect the data on the number of successful webhook deliveries over a period of time? I know that I can use APIs to do so, but I am pretty new to it and need some guidance. Any insights, tips or resources you can share would be greatly appreciated. Thank you, Anca

Is there any way to filter or order output from the ‘List all tasks’ endpoint using updated date (udate)?

Hi there, I am new to Active campaign and was tasked with exporting all of our lists (unfortunately we have hundreds) with their contacts. Is there any way to bulk export all of our lists with their contacts? Or is there a way we can bulk export all our contacts with their list subscriptions? I see that you can export lists one at a time and that you can export all contacts but that file doesn’t contain list information. Thank you for your help on this!