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Hi everyone! I’m developing a CX app (kinda Active Campaign “plugin”) connected to my API. I have two workflows: one outbound (AC to my API) that works perfectly. One inbound (from my API to AC) that does not work the way I want to. I need to update the contact, sometimes, the email can be updated too (because there is a typo for example). In my outbound workflow, I’m sending the subscriber_id but I can’t find a way to include it in the mapping of my inbound workflow. (using the resource: ActiveCampaignContact.fields) Is there a way to tell Active Campaign, through the inbound workflow to update the contact based on the subscriber_id instead of creating another contact? Thank you.

When contact field is updated by automation and it triggered webhook, the webhook payload is being sent as old data before update. For example, Phone number is updated from 11111 to 222222, but in webhook payload I’m getting 11111. To avoid this problem, I’m disregarding webhook payload and I’m getting the contact data using getContact(id) API when catching the webhook. Even then I’m getting partial data. That means some custom fields around (20 fields for example) are not coming. But If I put 10 second delay before I get the contact information and it’s working properly, it’s giving me all the fields and all new values. But I don’t wanna wait 10 seconds, becoz it’s breaking other parts of my system. Is this a common known problem? How to work around this? Thank you.

I have used the import process and I noticed that the upload didn’t work there. In the Chrome DEV tools, I could see that the problem is probably not due to the file, but rather a general problem. Every time I click on “Import” or switch to the page, I get an error message. Uncaught TypeError: this._each is not a function at c (prototype.min.js:1:14461) at nr-spa-1.273.0.min.js:2:90693 at Array.forEach (<anonymous>) at y.te [as onfinished] (nr-spa-1.273.0.min.js:2:90672) at b.finish (nr-spa-1.273.0.min.js:2:78115) at nr-spa-1.273.0.min.js:2:77688 After clearing the cache and logging in again, the import worked once more, but then the error reappeared. So it seems that the import only works once…

Hi all! My name is Steven. I am new here. I was creating an automation today and (as I commonly do) added an error handler that sends me an email notification if someone schedules the wrong appointment type, etc. Checks and balances essentially. However, I’m starting to realize how many of these notifications come through in a day and it is getting hard to manage and manually adjust things for each scenario. When looking for a solution, I thought of a potential feature within ActiveCampaign that might be helpful to quickly resolve scenarios like this. What if there was an ability to add buttons with embedded links to notification emails that could be clicked to trigger an action? → Just like link actions available in the email designer for traditional campaigns Here is an example notification email I have set up to verify deals are still active that have been in the follow-up pipeline stage for a while. I added the red buttons below as an example of buttons that could be added and once

I’ve taken some time to set up the segments exactly as I want them. Part of my segmentation strategy involves conditional content in emails. As far as I can tell, I can’t apply the new segments to conditional content. That would be a nice improvement.

Hiya, We have been using Active Campaign as a email automation tool for a few years now and Im curious to know if we are using it to the best of its ability. Does anyone know anyone that is amazing, to come and have a look to help us with improvements etc about it? Many thanks

In recent weeks, AC has put AI-generation tools front and center and many of them cannot be dismissed. I am a human user and I would like to be the one to decide if I use AI tools or not. I have decided that I don’t want to use built in AI tools to generate campaigns, templates, layouts, etc. This is my personal choice as a customer. However, I don’t have the choice to dismiss the AI prompts. I just logged in today and there is a large prompt at the top of the campaign screen telling me to create a campaign “in seconds.” I don’t want to! And there is no way to dismiss this from the entire top section of the screen. Will all due respect to the team that creates AI tools like this … I am sure they are great, but not everyone wants it. So please, please consider making these prompts and sections dismissible.

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I hit my contact limit, the dashboard doesn’t allow to increase the limit, 40,000+ emails have been halted, 1,000+ contacts are now unable to be added to automations, AI chat robot is effectively useless, and there is no afterhours support phone number for Pro/Enterprise users. Has anyone face major issues like this before, who is suppose to help?

I run a soccer program for children aged 18 months and up. Our email list comprises parents’ email addresses. How can I effectively segment and target emails based on the different age groups of their children using ActiveCampaign? Different ages, different programs

Hello everyone, I need to create a list of overdue tasks for a specific stage and pipeline. I’ve searched all over ActiveCampaign for that filter but can’t find it. I only see options to filter by task type, or I can view them in the stage, but I can’t export or move them in bulk. Is there something I might have missed? Is it possible to do this? Many thanks in advance!

Want to get more email opens and clicks in your ActiveCampaign emails, but not sure how? These are the quick (and effective!) tips you need… PLUS a free checklist to keep forever 📋 ⬇️ New on the Slick Business Blog ⬇️ Increase your Email Open Rate and Click Rate with Small Changes 📈 Fast actionable strategies to make your emails irresistible and super clickable. Perfect for anyone looking to up their email marketing game & make more money via email (plus a deliverability boost - hooray!) What you’ll learn: 💼 Nail the perfect sender name 📧 Write must-open subject lines Using engaging pre headers 📱 Format for mobile 🔗 Master quick clicks, curiosity clicks, and sales clicks Read blog > make small changes > watch your opens & clicks increase 🙌Slick Business – 11 Nov 24

Does anyone else experience this bug when uploading images in campaigns? When we upload the image, activecampaign automatically sets the size to 1px so you can almost not see it anymore in your design & you manually need to resize it. Of course, a lot of people think the upload just hasn’t worked and re-try (with another image for example). As you can’t notice the 1px image, you could accidentally leave it in there but then on Mobile it DOES appear!

Want to boost your email open and click rates but not sure how? 📧✨ New on the Slick Business YouTube channel: Small Changes to Boost Opens and Clicks in Your Emails! 🎉 Fast actionable strategies to make your emails irresistible and super clickable. Perfect for anyone looking to up their email marketing game & get more revenue via email (plus a deliverability boost - hooray!) What you’ll learn: 💼 Nail the perfect sender name to build trust 📧 Write must-open subject lines every single time Using engaging pre headers that stand out 📱 Format emails for mobile to keep them reading 🔗 Master quick clicks, curiosity clicks, and sales clicks Ready to bump up your open & click rates? Get in here, watch the video, and get ready to see those opens and clicks climbing higher 📈 ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ Small changes to BOOST your Email Open Rate &a

Hi, We create multiple forms and have the form results emailed to specific users. However the email includes all contact fields, whether it’s empty or not. Is there a way to export or have the results emailed of what the end-user has filled out only?

Hello, I have a question about the integration of Shopify and ActiveCampaign. While customer data like first name, last name, etc., are being transferred to my CRM in ActiveCampaign, the physical addresses of the customers are not. I have already spoken to support, but unfortunately, I did not receive a helpful response. Has anyone else had the same problem and knows how to solve it without having to import a CSV file for new contacts every time? Thank you!

For some reason, automations that have worked for the past 6 months are not working today. Emails are triggered but they are not actually sending. Goals should be triggered but they are not completing. Wait times are overly delayed. Is anyone else experiencing this?

As of Friday, none of my time-based goals or wait-steps are triggering. For example, contacts have been sitting in the wait-step “Wait until it’s 10:00 AM America/New_York” for days when it should have triggered the first time. The same applies to goals. I feel helpless because I have over 100 automations using this to serve my paying customers. Super critical this gets back up! Anyone else experiencing this?

I can’t seem to find a way to export phone numbers when exporting deals. I see we could make a special field, but I want the Primary Contact’s phone number to be included when exporting deals. It’s already in there since they are a contact. Is there a way to make that happen?

I have created a form and set it to email me when there is a submission. I have had several teammates complete the form. The contacts are created and segmented appropriately but there is no notification of submission sent and the submission doesn’t trigger the automation I set up. Thoughts?

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Hi, I’m trying to send a previous campaign to a new contact and get a “Campaign failed to send” error. 2 different users have tried this and it fails for both of us. The campaign sent out successfully to our bulk contacts, but this contact (and a 2nd just to be sure) get the error when sending from their direct contact screen. Thanks.

We’re excited to introduce the new Brand Kit Color Picker in the Email Designer! You can now seamlessly select your brand kit’s colors directly while designing emails, ensuring every message reflects your unique brand style with ease. How to Use It: Go to Campaigns from the left menu. Open an existing campaign or create a new campaign. On the Campaign Summary page, click the Campaign Designer on the right. Select the section or container you want to update. In the right-hand menu, click on the color field you want to update, and the color picker will appear. Your brand kit colors will be displayed at the top of the Saved tab. Just click to select one! Pro Tip: If you have multiple brand kits, you can easily switch between them. Simply click the dropdown arrow next to the brand kit name and choose the one you want to apply. The colors for that brand kit will automatically load in the color picker. This is available for all plan tiers, multiple brand kit is available to Plus and above

Hello, I created an Automation, and I used tags to filter the contacts that I need/trigger the automation… although, the contacts only enter the automation if the tag is entered after the Automation is active. The contacts that already have the tag before the Automation was active, don’t go in the automation automatically… Do you know any magical trick to make the contacts that already have the tag, get in the new automation other than retagging them all? Thank you

how can I create an if/else condition that answers YES if a contact reaches this point between two dates (say, 10/10/24 and 10/11/24) and NO if the contact reaches this point on another date?