Skip to main content

Is there a way to set an email frequency cap?

  • November 26, 2024
  • 2 replies
  • 851 views
M

I would like to ensure that my contacts are not falling into multiple automations and campaigns and getting multiple emails in one day.

My initial thought was to set up an automation that is triggered by “Was sent an email” then the automation added +1 to a field every time an email was sent. Then it clear the field at midnight. However… you apparently can’t trigger based on “was sent an email” only clicks and opens.

Any advice??

    2 replies

    M

    Hi @MariahMartz - Marissa here from the Senior Customer Experience team. We currently do not have a way to limit a number of emails being sent to a single contact per day. That would be a great suggestion to add to our ideas page: https://help.activecampaign.com/hc/en-us/articles/115001444244-Send-us-your-ideas

    What I would suggest is when you send a one off campaign you can segment out contacts who are currently in an automation from receiving this email by using the condition “not currently in automation”. This would only send the campaign to contacts not currently getting emails in an automation at the same time.

    Similarly, if you have a number of automations running you can use a wait step in the automation to say “wait until not currently in “x” automation”. This will cause the contact to hold its spot until it has completed getting emails from the other automation before proceeding.

    Please let me know if there is anything else I can help clarify.

    J
    • jacobmonash
    • Certified Consultant
    • December 16, 2024

    Hey @MariahMartz , you could add this condition to all of your campaign sends:
    “Has not been sent” “any email”“in the last” “1” “days”.
    That would ensure the campaign is not sent if they’ve received anything else in the last day.

    You could also add this to your automations - there’s a couple of options:
    You can add a Wait step using the “Wait until specific conditions are met”, and then add the condition above. This will ensure the next email in the automation is always sent, but with a spacer from the most recent email.
    Or
    Add an If/Else step with the condition above. This means someone will simply skip the automated email if they’ve already been sent another email recently (you’ll also want to use a Go To step to link the branches of the automation back together - let me know if you need any help with that)

      Terms & ConditionsCookie settingsAccessibility statement