Community Support

Last updated: January 15, 2026 Welcome to the ActiveCampaign Community! We're building a space where marketers, partners, and customers can connect, learn, and grow together. To keep our community welcoming, helpful, and productive, we ask everyone to follow these guidelines. The Ground RulesNo spam or self-promotionThis isn't the place to sell your services, products, or affiliate links. Share your expertise? Absolutely. Keep promotional content off the platform—please use your own channels for sales. Be respectful—always

Hi everyone!I'm Alanna Hurley, Community Manager here at ActiveCampaign, and I'm so excited to officially welcome you to our brand-new community platform!After months of planning and building, we've created a space designed to better support your success with ActiveCampaign, making it easier to connect, learn, and grow together. About MeI've been with ActiveCampaign for over 6.5 years and have worked across several teams:Implementations Team - Helping customers migrate from other platforms Content Marketing - Contributing to thought leadership and strategic content Education Team - Creating helpful, accessible content to support your success with the platformYou might've seen me in some of our YouTube tutorials, providing support in the Forum, or engaging in our Slack and Facebook communities. I love connecting with custom

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Bruno De Figueredo (LinkedIn)Location: ItalyCompany: Freelancer, www.brunodefigueredo.comWhat is your business background? I’m all about making the digital world a more personalized and efficient place through Marketing Automation and Funnel Marketing.Why do you participate as a Community A

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Jovana Vujnic (LinkedIn)Location: Melbourne, AustraliaCompany: Chief Automation Officer at Bumper LeadsWhat is your business background? I've worked as a procurement consultant, owned and sold an ecommerce business, currently run and operate Bumper Leads, an automation agency which I've had for the last 7 years

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Benjamin Smith (LinkedIn)Location: Atlanta, Georgia, USACompany: Founder, LeadFlow What is your business background? I'm a former corporate marketing leader and do-er who now enjoys the flexibility of working on a wide range of interesting projects and with repeat clients. I think the diversity of my career exper

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Edward Chan (LinkedIn)Location: Sydney, AustraliaCompany: Tracing Tray What is your business background? I'm a Sydney based technical and marketing automation consultant that has worked closely with businesses of varying sizes and verticals recognise value and in their ERP and CRM.Over the years, I

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Brittni Arthur (she/her) (LinkedIn)Location: Vancouver, BCCompany: Founder, Snap SystemsWhat is your business background? My background is in nonprofit. In 2020 I completed a Masters in Leadership and felt it was time for a pivot. I found MarTech and Marketing Ops, more specifically marketing automation and saw how

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Jan Everts (LinkedIn)Location: Valkenburg, The NetherlandsCompany: Owner, Janeverts.comWhat is your business background? My background is Business Process Management and marketing automation. I support other organizations with process improvement.Why do you participate as a Community Ambassador?

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Giles Magee (he/him) LinkedInLocation: United KingdomCompany: Zephi Limited, Marketing TechnologistWhat is your business background? My background is based in customer service and operations, so I love working out problems that will help people enhance their operational efficiencies.Why do you par

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Robert Segelquist LinkedInLocation: Houston, TXCompany: Founder, Find Lost RevenueWhat is your business background? Systems consulting. Regardless of what you do, you need to get down to a line of what the consistencies are and how to build on that to make things better for yourself and your company.

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed. Name: Kay Peacey (she/her) LinkedInLocation: Cornwall, United KingdomCompany: CEO and Founder at Slick Business What is your business background? Kay Peacey has honed her email marketing automation skills to the very highest levels over 7 years of consulting for small businesses worldwide, and years of servi

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Deanna Notice (she/her) LinkedInLocation: AustraliaCompany: Founder and Certified ActiveCampaign Consultant - Notice and CoWhat is your business background?I have been using ActiveCampaign for 9 years and founded Notice & Co in 2021. We are an email marketing agency that works exclusively with ActiveCa

Can someone guide point me in the right direction to self set up on Activecampaign the following : Cart abandonment button for subscribers to opt out of only your current campaign but not your mailing list

I used the ecommerce graphql api endpoint to send product data via bulkUpsert. I can use the graphql api to retrieve the products via searchProduct. However, when I go to the Active Campaign website and try to create an email and use the Product Catalog block, I have no products available. I have tried selecting products manually and using filters and there are no products. What do I need to do to get my products to show up in the Product Catalog block?

I feel like this should be a relatively simple thing to do but have not been able to find a way to connect the dots and nothing comes up on google. How do I get the contacts who have been sent an email in the last week?

We prompt, we nudge, we tweak. We prompt again. That’s how the work happens, shaping the tasks and triggers that make AI deliver real marketing wins. We know it takes time and effort, so we’re putting together the ultimate marketing prompt library. The ones that actually work in the real world of your projects and businesses. And your prompts deserve the spotlight (and some free AI power). Drop your favorite marketing prompt you used in any AI tool - would it be ChatGPT, Claude, Gemini, Perplexity, or ActiveCampaign AI. For the best ideas, we’ll add 100 AI Activities (credits) to your account so you can keep experimenting with Prompt Block in ActiveCampaign for summarizing text, measuring sentiment, translating languages, or pulling data. Your prompt today could be someone else’s breakthrough tomorrow, so don’t gatekeep. Let it be our space to brainstorm and turn trial and error into best

Hey I have a question regarding the bulkimport contacts endpoint. When i’m using the endpoint to import contacts in chunks, i get the following response: post response : {"success":0,"message":"JSON payload did not pass validation. Please fix failureReasons and retry. The import was not queued for processing.","failureReasons":[{"contact":222,"failureReason":"Field 'email' incorrect format"}]} get response : {"outstanding":[],"recentlyCompleted":[{"forDate":"2025-09-04","batches":"5","contacts":"516"}]} Therefore, I want a more detailed response from the api using the endpoint Bulk import status info (https://developers.activecampaign.com/reference/bulk-import-status-info), so i can see which exact emails could not import. However, the endpoint requests a batchId, which i have not received from the response. So far as I can

Struggling to figure out if your emails are authenticated enough to keep them out of spam? 😬 You’re so not alone! And if you’re sending ANY kind of email that looks like it’s coming from your business domain, you need to get this right. Don’t let the spam monster eat your emails! New on Slick Business YouTube: Emails going to SPAM? Do this quick email authentication check first This covers the bits you NEED to know, and how to check your email authentication quickly, for free (a genius trick you’ll love 👀). Perfect for Business owners, marketers, techies - basically anyone who sends emails from their own domain—whether that’s through your website, help desk, ActiveCampaign, or any other platform. Here’s a sneak peek: 🔒 The things you MUST get right: SPF, DKIM, and DMARC 🕵️‍♂️ In-platform authentication checkers (and why they’re not enough) ✅ Where t

As far as I can tell, in the v3 API, you can create and edit a campaign and create and edit a message, but there is no way to connect the message to the campaign. Even ChatGPT got confused and recommended using the v1 API instead. I feel like we must be missing something. Can anyone share the step by step process to create and send a campaign email in the API? Thanks!

Hello. Im trying to use the /api/3/contacts endpoint to list contacts in a segment by using the segmentid query parameter. I am able to get first page of contacts, but unable to get subsequent pages. Seems that paginated related query parameters dont work, when using segmentid: offset id_greater exclude Any help appreciated.

From support, “The marketing CRM feature mentioned is the contact CRM. The Deals CRM or sales CRM with pipeline and sales management opportunity, is an add on to virtually all of our plans!” But what are the functions of ‘marketing crm’? From what I can tell so far, it is sending email newsletters, which is core function. But is that what they mean when AC says it includes some Customer Relationship Management functions in the base package, that you can add clients via webform and send them newsletters?

I created an automation in which the constraint included that email addresses “do not contain” the word “placeholder” (e.g., I have a lot of contacts without emails and I list them as [phone number]@placeholder.com). This step was completely ignored by the automation and I sent 900 emails that bounced. What did I do wrong?

Will there be a plan to a have a direct integration from Power Automate to ActiveCampaign?