Last updated: January 15, 2026
Welcome to the ActiveCampaign Community! We're building a space where marketers, partners, and customers can connect, learn, and grow together. To keep our community welcoming, helpful, and productive, we ask everyone to follow these guidelines.
The Ground Rules
No spam or self-promotion
This isn't the place to sell your services, products, or affiliate links. Please keep promotional content off the platform.
Be respectful
No personal attacks, bullying, harassment, or discrimination of any kind. This includes racism, sexism, or any other form of hateful behavior. We're here to support each other, not tear each other down.
Protect confidential information
Don't share proprietary information, intellectual property, trade secrets, or anything covered by an NDA. This includes information from your company, a client, or anyone else.
Keep it professional
We love authentic, casual conversations, but this is still a professional space. Please refrain from profanity and keep language appropriate for a work environment.
Stay on topic
This community is for autonomous marketing, business growth, and ActiveCampaign discussions. Off-topic conversations about unrelated subjects don't belong here.
No pricing or competitor comparisons
Feel free to discuss industry trends and where marketing is headed, but out of respect for the community, refrain from discussing ActiveCampaign's pricing or making direct comparisons with competitors.
Be kind and constructive
Healthy debate is welcome. Just do it respectfully, with no condescension or insults. Use our collective brain power to solve problems together.
Give credit where it's due
Don't plagiarize or steal intellectual property. If you're sharing someone else's idea, work, or content, give them proper credit. Passing off others' work as your own will not be tolerated.
Respect privacy
Only share your own contact information. Don't post anyone else's email, account information, phone number, address, or personal details without their explicit consent.
Be concise
We value your contributions, but if your post exceeds 400 words, we may edit it for length. Keep it tight and digestible.
Use your real identity
Post as yourself. Don't impersonate others (real or fictional) or create fake accounts.
Share accurate information
Don't spread false, misleading, or unsubstantiated information about ActiveCampaign, competitors, or industry practices. We reserve the right not to publish content that's demonstrably false.
Keep feedback private
Have concerns about the community, our policies, or platform content? Email us at community@activecampaign.com. Public complaints about moderation or community management aren't productive, let's talk directly.
Search before you post
Before asking a question, search to see if it's already been answered. It saves everyone time and keeps discussions organized.
Mark solutions
When someone answers your question, mark it as the solution so others can benefit from the answer too.
One account per person
You're only allowed one community account. If we detect multiple accounts, secondary accounts will be banned.
Content You Can Share
- Marketing strategies and automation workflows
- Use case examples and campaign results
- Tips, tricks, and best practices
- Product feedback and feature requests
- Questions about ActiveCampaign functionality
- Industry insights and trends
- Free resources that help the community (tools, templates, guides)
Content You Can't Share
- Sales pitches or promotional material
- Affiliate links or referral codes
- Confidential or proprietary information
- Copyrighted content without permission
- Personal information (yours or others')
- Malicious code, links, or harmful content
- False or misleading information
- Off-topic or irrelevant discussions
Enforcement & Consequences
We will take action if you violate these guidelines. Depending on the severity, consequences may include:
- Content removal: Posts or comments that violate guidelines will be deleted
- Temporary suspension: Loss of community access for a set period
- Permanent ban: Account termination for repeat or severe violations
The ActiveCampaign Community Team reserves the right to change or remove content, restrict access to individual users, delete accounts and passwords, or suspend your use of the Community for any reason, with or without notice. We may continue to make your content available through the Community even if your account is suspended or terminated.
You may not discuss any moderation of your account in public. If you have questions about a moderation decision, contact us privately at community@activecampaign.com.
Reporting Violations
If you see content or behavior that violates these guidelines:
- Flag the content using the report button
- Email us at community@activecampaign.com
- Provide context so we can investigate effectively
All reports are reviewed confidentially and taken seriously.
Important Legal Information
Respect the law
Your contributions and actions in the Community must comply with all applicable laws and the highest ethical standards.
Public means public
Once you post content, it becomes public and can be seen by us and any Community users. We are not responsible for keeping your content confidential.
We reserve rights
The ActiveCampaign Community Team reserves the right to update these Community Guidelines at any time. Check back regularly for the most current version. Continued use of the Community means you accept any changes.
Information is provided "as-is"
All users are here to help, but we will not be held responsible for any consequences resulting from content (including its reliability, accuracy, or legality) or activities in the Community.
Limitation of liability
In no event will ActiveCampaign be liable to any person or entity whatsoever for any loss, damage, injury, claim, liability, or other cause whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting directly or indirectly from lost data or business interruption) resulting from the use or inability to use the Community and/or the materials associated with the Community, or resulting from any information or opinions provided on or through the Community, whether based on warranty, contract, tort, or any other legal theory.
Indemnification
You will defend, indemnify, and hold us harmless from and against any claim by a third party arising from or related to: (a) your use or attempted use of the Community in violation of these Community Guidelines, (b) your violation of any law or rights of any third party, or (c) any submissions or content you post to the Community, including without limitation any claim of infringement, misappropriation, or violation of any intellectual property, privacy, or other rights.
Your Acceptance
BY ACCESSING OR PARTICIPATING IN THE ACTIVECAMPAIGN COMMUNITY, YOU ARE AGREEING TO BE BOUND BY ALL TERMS, CONDITIONS, AND NOTICES CONTAINED OR REFERENCED IN THESE COMMUNITY GUIDELINES. IF YOU DO NOT AGREE TO THESE GUIDELINES, YOU MAY NOT PARTICIPATE IN THE COMMUNITY.
Bottom Line
Be helpful. Be respectful. Be authentic.
We're all here to become better marketers and build better businesses. Let's create a community we're proud to be part of.
Welcome to the ActiveCampaign Community!
Questions?
Contact the Community Team:
- Community Manager: Alanna Hurley
- Email: community@activecampaign.com