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My team exclusively uses our own HTML or custom templates. We only start from scratch. We’ve also found (and reported) many of the AI-driven insights to be unnecessarily inflammatory and alarmist. Alerts such as “critical changes needed” when the insight isn’t even truthful, are also slowing us down from completing our work.The AI tools are so prominent and dominant that it’s actually a hinderance to getting our work done now. Any way to opt out, rearrange, or disable the things we don’t use?  

Happy Thursday, Community! On Tactical Tuesday, we talked about using Active Intelligence (AI) as a force multiplier to buy back your time. Today, I’m sharing the "hidden gem" that makes that possible: Custom Instructions.If you’ve ever felt like you’re repeating yourself to AI, re-explaining your brand voice, your target audience, or your formatting preferences every single time, this tip is for you. The Hidden Gem: Custom InstructionsThink of Custom Instructions as a permanent "brief" for your AI. Instead of starting every chat from zero, you can set account-level guidelines that Active Intelligence automatically applies to every campaign draft, automation suggestion, and report it creates.The Strategy: You set these instructions once, and the AI "remembers" them for every future interaction. It’s like training a new team member on your brand standards in one af

We're so glad you're here! This community is filled with marketers, business owners, and ActiveCampaign users who love sharing ideas, solving challenges, and celebrating wins together. We'd love to get to know you! Drop a comment below and tell us:💫 A little about yourself and your business - What do you do? Who do you serve?💫 What brought you to ActiveCampaign? - What are you most excited to accomplish with the platform?💫 What you're hoping to learn or explore here💫 A fun fact about you or your business! Whether you're just getting started with ActiveCampaign or you're a seasoned pro, this is your space to ask questions, share insights, and connect with others on the same journey. Don't hesitate to jump into conversations or start your own thread. This community thrives when we all contribute! Welcome aboard – we can't wait to see what you build! Little Local Farm LLCKim Abt West

Hey Community! We’ve just added an Active Intelligence Prompt Library to our Community site, and it got me thinking about the bigger picture: Active Intelligence. We all know the "blank page" struggle. Whether you're building a new customer automation journey or drafting a weekly newsletter, the hardest part is often just getting started. This is where AI moves from being a "cool gadget" to a core business strategy. The Strategy Question:How are you currently leveraging Active Intelligence to buy back your time? Are you using it to summarize long data sets or customer feedback? Are you using it to generate 5 different subject line variations in seconds to see what sticks? Or are you planning on using our new Prompt Library to build out entire campaign frameworks that used to take you all aftern

Miscellaneous prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Personalize email with tags Personalize my email for me using up to 3 personalization tags. Personalize with name and company Personalize email with customer's name and company. SMS landing page follow-up Follow up with my landing page leads with an SMS message. Find a segment for a campaign Can you help me find a segment for this campaign? Win-back for missed holiday sales Generate a win-back automation for customers who missed our holiday sales.  We’d love to hear from you - reply be

Campaign prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Set a subscriber growth goal Create a business goal to get 500 new subscribers this quarter. Boost repeat purchases Help me build a goal to boost repeat purchases from existing customers. Reduce unsubscribe rate Create a goal for reducing my unsubscribe rate by 10%. Measure leads from SMS campaigns I'd like a business goal that measures new leads generated from my SMS campaigns. Hit enrollment target by a deadline I need 100 more enrollments before October. Double newsletter audience I'm trying to double my newsletter audience this s

CRM & Sales prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Flag high-intent leads If a lead scores above 75, add a note to their CRM profile saying 'High Intent — Contact Today' and end their current nurture automation. Trigger automation on lead score change Start an automation when a contact's 'Lead Score' field changes to 'Hot'. Notify on high web score When my Web Score goes above 100, notify me. Add a deal when a form is submitted Create an automation that adds a new deal to my pipeline when someone fills out my form. Assign a task on website visit Create an automation that assigns me a task when someone visi

Forms prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Capture more leadsNewsletter signup form Create a simple email signup form for my newsletter. Inline form for a discount offer I need an inline form for my fashion brand discount offer. Webinar lead capture form Create a lead capture form for my webinar signup that includes name, email, and company size. Consulting business contact form Build a contact form to capture leads for my consulting business.  

Segments prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Find the right contactsWebsite visitors who haven't purchased Create a segment for all contacts who have visited my website at least 3 times but haven't made a purchase. Contacts with a tag who opened recent campaigns Find contacts with tag [X] who opened any of my last 3 campaigns. Page visitors or link clickers Segment people who visited a certain page or clicked a specific link. Contacts currently in an automation Create a segment for contacts in a specific automation.

Performance prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library See what’s workingReview recent email performance Show me how my email performance has changed in the past 6 months. Find top-clicked campaigns Which campaigns got the most clicks in the last 30 days? Diagnose a drop in open rates Why did my open rate drop last week? Diagnose a spike in unsubscribes What caused the spike in unsubscribes in my last campaign? Compare newsletter vs. promotional performance Compare the performance of my newsletter campaigns v

Automation prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Set it and forget itPost-purchase nurture flow Help me create a 3-step nurture flow automation series to keep my customers engaged after they open this email. Win-back inactive subscribers Create a customer journey that will help me win back my inactive subscribers. Black Friday abandoned cart sequence Create a Black Friday/Cyber Monday abandoned cart automation sequence. Welcome series for a course Create a 3-part welcome automation series for my gluten-free baking course.

Campaign prompt examples for you to try out with Active Intelligence!Check out the full Prompt Library Start from scratchWelcome new subscribers Create a welcome email for new subscribers. Flash sale promotion Write a promotional campaign for a flash sale. Offer 20% off with signup. Segment-targeted campaign Create a targeted email campaign for these 3 segments — loyal customers, new customers, and lapsed customers. Campaign from a URL Create a campaign for our webinar based on [this URL — add link into the link box]. Feature page ann

You Asked. We Delivered. Here's What's Faster, Smoother, and Built Around You. 🚀We've been heads down improving your experience inside the platform, and a lot of it started with your feedback. Here's what's changed. ⚡ Your Campaign Reports Now Load in SecondsFor some of our most active customers, the Campaigns performance report used to take up to 45 seconds to load. We rebuilt it from the ground up. It now loads in under 3 seconds. That's more than 100x faster. Fast data means faster decisions, and you shouldn't have to wait for either. ✏️ Your Email Editor Keeps Up With Your Ideas

Happy Thursday, Community! On Tactical Tuesday, we talked about the strategy of the post-conversion journey. Today, I want to share a feature that prevents the #1 mistake in automation: sending irrelevant emails to people who have already taken action.Have you ever received a "Reminder: Don't forget to grab the matching [Accessory/Service]!" email... after you already bought it ten minutes ago? It makes the brand look like it isn't paying attention. Using "Jump-To" blocks (formerly known as “Goals”) as a Jump-LinkInstead of making a customer sit through every single email in your "Welcome" series, use a Jump-To block to "teleport" them to the next stage of their journey the moment they complete a milestone.The Strategy: Set a Jump-To block at the end of your onboarding sequence (e.g., "Booked Kickoff Call" or "Made a purchase"). If a cust

Obviously I struggle with Views since this is my 2nd question. I would love to sort the reports view (and possible other views) by email. But in a useful manner so they are sorted by domain first and than by the account name. Is this possible ?

Hello, Is there a way to add captcha v3 to a form instead of the captcha challenge? Thank you!

Hey Community!Most marketing energy is spent on the “Lead-to-Client” journey. We spend weeks or months nurturing a prospect, and then...success! They sign the contract or hit the “buy” button.But what happens next?Whether you are shipping a physical product or kicking off a professional service, that “Day 1” experience is where the real relationship begins. Today, we’re talking about the Post-Conversion Strategy and how to turn a new customer into a long-term advocate.The Strategy Question:Once someone officially says “Yes,” how does your communication strategy pivot?For Products: Do you have a sequence that helps them get the most out of their purchase or offers a “Pro-Tip” for using it? For Services: How do you handle the Onboarding phase? Do you have an automated “Welcome” that sets expectations and collec

Happy Thursday, Community!Following up on our Tactical Tuesday debate about when to let go of "cold" leads, today’s tip is about how to stop guessing and start automating your visibility into your audience's behavior.The secret to high engagement isn't just better subject lines, it’s ensuring your emails are actually being seen. When you consistently mail contacts who haven't interacted in months, email providers (like Gmail and Outlook) start to flag your content as "low-interest," which can land your most important messages outside of the primary inbox.The Tip: The "Last Engaged Date" Field & “Last Engaged Date” automationInstead of performing manual audits to see who is active, use a simple process to update a custom date field every time a contact interacts with your brand.How to set it up: The Trigger: Use a process triggered by an Email

Following up on our conversation yesterday about list hygiene, I wanted to dive deeper into a "hidden" profit killer: Data Decay.We often spend hours building the perfect segments in ActiveCampaign, but if the data inside those segments is "dirty" (spam traps, typos, or expired bouncers), your deliverability (and your ROI) takes a hit.I’ve invited our partners at ZeroBounce to share a guest deep-dive on why "Smarter Segmentation Starts With Better Data." Smarter Segmentation Starts With Better DataGuest Post written by ZeroBounceThe difference between emails that convert and emails that get ignored often comes down to one thing: s

Hey Community! For today’s strategy session, we’re talking about List Hygiene.We all know the feeling of watching a contact list grow, but bigger isn't always better. When a lead stops engaging (no opens, no clicks, no replies, etc) they stop being an asset and start becoming a risk to your deliverability.The Strategy Question: When a lead goes cold for 6+ months, what is your personal "Point of No Return"? How do you specifically define a "disengaged" contact? Do you try one last "Break-up" email, or do you move straight to unsubscribing/deleting them? If you don't have a process yet, what's stopping you from starting one? The Impact: Keeping your list clean isn't just about "housekeeping," it’s about ensuring your emails actually land in the inboxes of the people who do want to hear from you.Drop your process

Who agrees we need options for shorter Wait-step times? 5 minutes is too high for some use cases. Go up above to ‘Ideas’ and upvote the idea on allowing Wait-times in seconds. This way you can wait maybe 5, 10 or 30 seconds...even 1 or 2 minutes. Whatever your use-case calls for.

Happy Thursday! We’re continuing our personalization theme today by talking about default field values.Ever sent a campaign with a personalization tag, only to realize some contacts didn't have that info on file? Without a default value, tags like %FIRSTNAME% just leave a blank space. By setting a default, you can choose exactly what appears instead (like "Hi there" or "Hi Rockstar").It’s a total game changer for keeping your brand voice consistent, even with a partial database.Have you taken advantage of default field values yet? If so, share your best use-case in the comments and help inspire others! Learn more about default field values and how to get them set up by visiting the Help Center article:https://help.

Ready to level up your marketing stack?Mark your calendars for ActiveCampaign’s Spring 2026 Innovation Keynote!We're diving deep into the world of autonomous marketing and showing you how to put AI to work for your business.Catch the latest feature announcements and see how we’re making it easier than ever to scale your impact.Register for free here: https://www.activecampaign.com/lp/spring-2026-innovation-keynote