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Dark Mode is a popular setting for several email clients. However, this setting can cause your email to render in some unexpected ways. Read on to learn what Dark Mode is and how to optimize your campaign for this setting. What is Dark Mode? Dark mode is a setting that displays light-colored text, icons, and UI elements on dark backgrounds. When an email client detects a background color, it applies a dark background if it has not been set and applies contrast shades of email content colors. When it comes to a black background, the dark mode turns it to white in Gmail on iOS and Andriod. Then dark grey is shifted to light grey, etc. Dark Mode is a very popular setting for lots of reasons, including: Preference for darker interfaces It can help minimize eye strain, especially in low-light situations It saves battery life by reducing screen brightness It can improve content legibility Dark Mode is enabled by the contact or subscriber either through their email client or App UI. To see

My client wants to be able to determine, with every new contact, how they entered our list (Ex. Website form, Active Campaign form, manual entry, etc.). What would be the best way to go about that? Is it tags? Is it a hidden field?

Hi, I am really hoping there is some solution here. I usually put an image 1200x200 px at the top of my emails and it shows up fine. For the last week, when adding any image of this size, even ones which worked fine before, it shows up absolutely tiny and impossible to tell what it is - and even in the preview it is the same. Anyone know why this is happening and how I can get back to having a banner image on my emails. Thanks

Does anyone know how to identify exactly what products have been purchased when AC give revenue accreditation to an email campaign? We have had some very successful campaigns generating 6 figure sales and yet can’t identify what products where bought other than trying to link up the information in Woocommerce (which is tricky with the 7 day accreditation window and other marketing efforts involved too).

I’ve been with Active Campaign for 10-plus years and never had any issues. Today, I sent an email to a list where some of the people are not just customers but personal friends, and I have 2,000 unsubscribed in 15 seconds of my sending, which is over 1/2 of that list. I have no way of contacting support as their site is all messed up, and I have no number to call. Can someone help me or supply a number to call, a chat link, or anything?

We are testing out the custom contact object records API and did the steps here: Contact Custom Objects API Guide We created the schema ok and also got a successful API response after creating the object record associated to a contact. But when we view the contact in the Active Campaign UI, the record does not appear as shown in the example’s screenshot. We are using our free developer account for testing. Is an Enterprise subscription plan required to view custom object records in the Active Campaign UI?

Can I also define a display condition in an e-mail for a product from the product catalog? For example, if contact field=xy then show product xy?

I’ve run out of contacts in AC, and AC already recharged me for the same kind of account which doesn’t have additional contacts. Obviously, I’m going to choose a plan that has additional contacts, but I Want to change to monthly billing. Will AC reimburse the plan they just charged me for? Especially since it’s useless to me? Thanks for your input in advance Mia

We are still in the process of getting up and running in ActiveCampaign but this has come up. When a contact syncs from Salesforce to ActiveCampaign, they are tagged automatically with a “import-from-salesforce” tag. Is there a way to also automatically tag contacts to specific lists based on their data in a specific custom field?

Hello, What is the best way to integrate ActiveCampaign with Trustpilot, and how can customer reviews be included in the campaign builder? Can anyone suggest strategies for lead scoring and reviews? Cheers!

How do I send out automations emails after upgrade to subscribers that subscribed but the email wasn’t sent because I was at capacity?

Hello Everyone, I’m facing a challenge distinguishing between actual people clicking links and email protection software doing the same. I have an automation set up that tracks contacts who click links, among other activities, and categorizes them into a “High Engagement” deal. However, I’ve noticed that multiple contacts sometimes click all the links simultaneously, skewing the numbers and giving our sales team a false indication of who is genuinely interested in our service. Many people use email software that checks every link, and ActiveCampaign seems to count these as legitimate clicks. Does anyone have any tips or tricks to help address this issue? Thank you!

Hello, Does anyone know how to use the custom CSS in the Appearance settings “Admin Panel” section to increase the font size of the UI in Active Campaign? I tried increasing the font size using CSS but it didn’t do anything when I hit save. I’m not very skilled with CSS though so it could just be user error. As a note I did try just increasing the scale of the entire computer screen which does increase the font size but it also makes certain areas unclickable so I’m looking for something I can do inside Active Campaign itself. From what I’ve seen Active Campaign doesn’t offer any accessibility settings.

I’ve recently noticed that tags appear to be going missing from contacts. These are tags that should have been set and have no reason to have been removed. Has anyone else experienced this? There does not appear to be aby audit log from which to try and diagnose this problem.

I want to create a custom report with the daily unsubscribe counts across all my lists in AC. I don’t see an endpoint for the reports feature where I can see contact trends so I am looking for a way to get the counts of unsubscribes by each list. What would be a way to do that? Thanks!

tengo una api llamada mariagmelero.activehosted.com. Cuando intento conectarla a AC, me lleva a un dominio api-us1.com y me da error. Como puedo conectarlos? No es wordpress, es un constructor de embudos

I am seeing discrepancies between the UTMs in G4/Looker Studio and ActiveCampaign, particularly the Campaign Name. Is there anything that I should be aware of when setting up campaigns to ensure there is not a disconnect? IE: Campaign Name in AC does not match the Campaign Name in Looker.

I’m attempting to build a segment of only contacts who have opened any campaign in the last 7 days. Once built, this segment contains only 2113 contacts. We just sent a campaign yesterday where the opens/reads report says we had 4535 unique opens/reads. Why is the segment so much smaller than the report is showing? Has anyone else had this problem? I’m planning to deliver some segment ideas to my team, but I have no faith that these segments are accurate. Thank you in advance!

It would be very nice if we could remove a contact from a list without them showing as unsubscribed. Unsubscribed should be reserved to show contacts that have opted out of receiving emails. Am I missing something here? I know if we can hover over the unsubscribed list to see how they were unsubscribed, but if you choose the drop down for status on all lists, it pulls the contact up as unsubscribed even if they are still on other lists.

Good day! Please let me know if there is any way to clear a date value in an ActiveCampaign date field other than setting the date in the past? Setting the value to “null” in the API causes “Invalid date” to be displayed on the UI. Thank you in advance

Why would you hide the chat on the left side and not tell people? If you’re going to hide features, you should make a big deal about letting people know that you’ve hid them and where you’ve hide them. Getting help now requires more clicks. Whose brilliant idea was that?

Ive noticed that we’ve had some automatic unsubscribes to our emails recently, we know they are automatic as one of our team was sent the email and the system showed she had unsubscribed when in fact she hadn’t. What can we do about this? Its a big problem! Any help would be much apprecaited.

Hi. I recently added google’s enhanced conversion tracking to my website to see how many form fills were made daily. Google says I have many more form fills than active campaign is documenting for me. I’m gathering an email list. Why would this happen?

Hello i want to exclude a yser from nultiple lists and keep him only inside the last list. For example if a user is “Free subscriber” and he join to “Paid users”, I want him to stay just inside “Payed users” and remove him from “Free subscribers”. How to make this automation?

I have provided the login info to my tech guy, but even though the MFA on the dashboard is disabled I am still having to enter a code given by SMS. How can I disable this so he can login? Thanks in advance