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Automation is not working

  • June 22, 2024
  • 1 reply
  • 388 views
T

Hi All,
I am getting leads for webinars from stealth seminars. I have set up a tag of webinar leads. and I am running an automation on that tag but unfortunately. My automation does not send emails to anyone. I am unable to find the bug. I have set 3 emails initially and my sender email is also verified. Anyone can help me with this?

    1 reply

    S
    • Shane
    • ActiveCampaign Superuser
    • June 23, 2024

    HI Trade Gate Global (If that is your name). Email aren’t sent or emails are not received? Have you confirmed these contacts have entered the automation? Are these contact subscribed to a list? When you open the automation, does the email say View reports or “Currently a draft”? Open a record for someone who should have been sent an email. Look at the activity list on the right. Is there an entry that says something like “xxx enter automation yyyy”? Is there an entry that says something like “Campaign sent xxxxx”? Have you sent an email to an email address you have access to? Not an email address in the same email domain as the sender address. Cheers.

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