Upgraded Because I was At Capacity

@nashvillemobiledetai Thanks for reaching out! Abbie from ActiveCampaign here! I would recommend adapting these steps to start contacts at a specific step in the automation - in your case, we’ll want to first determine who we need to target by doing an advanced search for any contacts who were not sent that message but are in/have completed the automation(s) in question. Once you’ve identified the contacts who missed an email, you can create a goal in the automation above your message and tag them so they can trigger your new goal and pass through the email step again.

We’d be happy to give you more specific recommendations and assistance - feel free to reach out to us at help@activecampaign.com to share your automation so we can help confirm what search terms and building you need to do for this specific message!