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Not sure why this isn’t working all of sudden. Looking for help and not sure if this is worth the active campaign strategy session call. Person opts in via AC form OR fills out info leadpages, this subscribes them to a new list. new list sends an email immediately once someone subscribes and it simply isn’t delivering, not to spam, no where. Any new automation I create now simply doesn’t work. Deliverability to existing subscribers isn’t an issue. Please help!!!

Hi everyone, I’m experiencing several issues with my account, and I could really use some help! My campaigns are not being sent—they stay stuck in the draft folder no matter how many times I try to share them. I deleted enough contacts to get back under our contact limit, but my campaigns are still not going out. Now I’m blocked from deleting and importing contacts, so I can’t manage my lists properly. Has anyone experienced something similar, or does anyone know how I can resolve these issues? Thank you so much for any advice or assistance you can offer!

How can I create a segment of people who engaged with your emails in the last 30,60,90 etc. days?

Hi, I’m curious to learn what integrations/methods folks are using to embed a poll in a newsletter. I saw the ActiveCampaign article that shares they recommend a link to a form. Our intention is: -Embedding a short poll feature in our newsletter and having the data funnel easily into the contact’s profile. We prefer to try embedding it to make it as easy as possible for people to quickly engage. -We’re wondering if anyone uses an integration/application for this and has good success? Sincerely, Jennifer

New user here 👋 I’m sending out our first campaign as a test email, and I keep getting an alert saying “Attention needed(Was previously declined from sending.)” Does anyone know why it’s being declined? Or what I’m doing wrong? This campaign was only going to five people within our office.

Hello - we download form submission data into MS excel. But the export has a whole heap of irrelevant data. Is there a way to just download the form data?

Hello - we invite people to lots of webinars (hosted in MS Teams). Our current set up is send out an email with a form. They complete the form. When they do this they get a tag ‘registered for XYZ webinar’. In another automation we set up an email with the MS Teams joining details which is sent to everyone with the tag. Active Campaign doesn’t appear to allow trigger emails based on checkbox selection (if there are more than one webinar being promoted) so we have to use tags and conditional content to determine which joining details they get based on what they sign up for. Anyone, know a better way on doing the above? Also, when they get the joining details, we can’t seem to add an ‘add to calendar’ button which would then add the webinar to their calendar. Anyone know how to do this?

Is it somehow possible to track website activity if a 1:1 email is sent to contact person? What I am trying to archieve is a contact persons website activity before they have received a “normal” email from AC (e.g. an email from a campaign). The scenario would be that a sales person sends a 1:1 email to a contact person. The email includes a link to our website. Goal is that the contact person clicks the 1:1 email and browses differenct pages on our website. And it is tracking of this website activity I want to capture. Is that possible? So far I have only been able to get this working if the contact have previously recieved an email from a campaign. / Henrik

Hey everyone, We’ve been having an issue recently with ActiveCampaign where our mailouts are consistently ending up in the spam folder, particularly in Gmail, even when we send a test email. We’ve double-checked our domain authentication, reputation and spam rate, everything looks fine. We have also tested different content, but no luck so far. If a template has at least one image, it goes to Spam. We’ve been using AC for almost 3 years already and never had this happened before. Is anyone else experiencing this? Any tips or insights would be greatly appreciated!

The email from AC this morning says the new Automation Builder is finally Live. Not in my account or any of my clients’ accounts. When is this going Live?

Hello. I have two automations, one is when a form is started and the other when it is completed. Starting Tag and Completed Tags are applied by the form stages. When it is completed, I want to end the Started Automation and trigger the Completed Automation. I’m thinking I can either check the condition in the Started Automation to see if the Tag is still true, OR I can force the Start Automation to End when the Completed Automation triggers. Is there a preferred way to handle this?

OMG - new ActiveCampaign Segments are here - and they’re SO good. New on YouTube, my tour of the awesome new Segment Manager in ActiveCampaign. The new Segment features are game-changing time-saving wonders, so dive in and get started strong. 🔄 Know how to find, use and convert your old segments to new ones 📊 View, edit, sort and search new Segments with the Segment Manager ⚡ Re-use Segment conditions across ActiveCampaign! 📧 Speed up Campaign sending with Tag selection and quick custom conditions It’s been a long time coming (massive understatement!) but we’re here, so let’s party like we have the fabulous Segmentation we deserve 🎉 ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ https://www.youtube.com/watch?v=up-reLh3Dck

I have a main automation sending out an e-mail sequence to prospects that come in via a tagged trigger, and then once each e-mail is sent out a mini-automation runs to tell me if they have clicked in a link in that e-mail. the mini-automation just has the trigger “Clicks in an e-mail”. This used to work fine, but now sends me an alert that the contact has clicked in the e-mail instantly the mail has gone out. Testing shows that the contacts are not even opening the mails yet the trigger is activating. Any ideas as to why this is happening?

ActiveCampaign people - new Segments have landed ! And this is where your old Segments are hiding… (because I know you’ll be having a minor heart attack if you think your carefully crafted Segments are gone!) ➡️n ew Segments have gone live in ActiveCampaign accounts 😱 all your old Segments seem to have vanished… 🎉 but hooray - old Segments are still there - phew!! 📘 old Segments are now called List Segments (Legacy) 📧 and you can still use them - for as long as you like - to send Campaign emails - also phew! IMPORTANT BIT: 🔎 type the Segment name in the Send To search bar to use an old Segment when you send a Campaign I have more to come on this - the new Segments are honestly fabulous time saving things - but first, let’s keep everyone moving with the Segments they already have.

I am currently in the process of connecting two forms on our Webflow site to our API and I was wondering if anyone has done this before? I have an email subscribe form that collects just the email field and a lead gen form that collects first name and email. Any and all advice and tips are extremely appreciated. Thank you!

I want to be able to track why deals are lost and create a report on deals lost reasons, is anyone able to give advice on how to do this?

When users receive their newsletters via email, at the bottom of it, there is a link that says “remove me”. When a user clicks it it brings them to a page that says… You have been unsubscribed You have been unsubscribed from these emails. Please take a moment and let us know why you unsubscribe. Where from our Active Campaign dashboard can we go to modify that text…?

I have an automation that onboards people into a course. They choose their start date in the first email of the automation. After that, the wait actions are all set up to be based on the start date. They need to get all the emails, no matter what day they choose as their start date. It could be 30 days from now or 2. I have the start date set as a custom field. The first wait action seems to be the biggest problem. It’s set at Start Date is after Current Day plus 15. The other wait actions are the same, just varying the number of days before the start date. All accounts are getting stuck at that first wait action and not moving forward. I’ve tried changing the “after” bit to “is on or after” and “is on or before” and “before” and that does nothing. Nothing will move these people forward, except the start date being exactly 15 days out. Am I not putting the wait action in right or does this have something to do with them choosing a start date after they end up at that first wait action?

Hello, Does anyone know if we can use automations to update fields by append new data values but still retaining the old data on the same field. For example, Field “Favorite Colors” has a Value of: Red Contact fills out another form indicate different “Favorite Color” is: Blue Normally the New value would overwrite past value, but I want to know if we can just have it append to look like: Favorite colors: Red || Blue I know when you import you can store Multiply values in one field, but in automations you only have the option to update new value or clear the past value. Thanks in advance! If not possible in Active Campaign that is okay, as I do have a backup plan via 3rd party integration.

How can I view and/or export site tracking data for all contacts or lists?

Struggling to send regular email newsletters? Feel like you have nothing to say? You are not alone, and I’m here to help!New on YouTube: How to write an email newsletter when you feel like you have nothing to sayA simple 5-step framework to make it fast, easy and achievable to send a regular no-stress email Think Chit Chat Curate Cool Content Educate with Expertise Relate as a Real Human Store & Recycle Content Stop overthinking, start connecting! Watch this video to learn how to send a quality newsletter email once a week, every week, like you know you should be doing (but secretly have NOT been doing!) Watch here on YouTube

The log in page is not working. Any thoughts?

Segments are getting a MAJOR glow-up, very soon. The new Segments management and features are NOT in your accounts yet. But you’ll see AC being a bit excited about this via socials and emails… And… I’m excited too! Like, for real, dance around the kitchen in my AC swag singing a happy automation geek song - that level of excited ! Stay tuned to our emails for my first-look video, coming soon. AC have worked hard on this for a very long time, with a lot of influential input from Customer Advisory Board members, me included. It’s looking very promising so far. This will totally blow the lid off what we’ve been able to do with Segments in AC. I’m exploring via Early Access, and omg… wow! ActiveCampaign Academy members head to our What’s New board for sneaky peeks into what’s coming - sosoooooooo excited!

Hey guys, I want to start an automation when someone buys a digital product on our website. They should receive an email with the next steps do download our app. I tried to connect the mollie payment with activecampaign through zapier but Mollie doesn’t collect emailadresses. So I’m getting an error on zapier and the automation cannot start. Does anyone have experience with this problem?

Hello, I need your help. I create a group with 1 user. I would like this user to manage the deals section. When the contact appears in the pipeline the user clicks on the new contact to see the contacts details. On this stage the user can also click on contacts name on the right side of the screen and the contact details opens again in lists section and this time the user can see much more details from the contact such as tags, lists, automations… Is there any way to set permissions that way that the user can not see tags, lists, automations associated with the contact? All checks that I made when allowing access are at Info / lists and at Permissions / Deals / Enable group access to all deals. I tryed to solve that issue to uncheck the permission to the list and leave only the check at Permissions / Deals / enable group access to all deals. In this situation the user can not see the contacts name. Thanks for your help. Iztok