Skip to main content

Emails still being sent to customers even after product is bought

  • September 28, 2024
  • 1 reply
  • 440 views
M

I tested my email campaign today to see if the emails would send properly. It’s all good EXCEPT if I click the link in an email to buy my product I’m still getting the other emails after that as if I didn’t buy it yet. What should I do to make sure the emails stop sending after the product is bought?

1 reply

A
  • alibby
  • October 14, 2024

Hi @mateusporter Thanks for reaching out! It’s hard to say without taking a closer look at how you sent the message and your test contact, and how you’re tracking the click. If you did send a test email for example rather than triggering how the message is sent the same way a contact would, it’s very likely your actions cannot be tracked because link tracking/personalization is not active on the test version of the send. If you’re seeing something else here or you’d like a hand taking a closer look, please reach out to us at help@activecampaign.com to share your test contact, campaign, and where the follow up is currently triggered. We’d be happy to help investigate this!

    Terms & ConditionsCookie settingsAccessibility statement