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New contacts on Google sheet do not appear in queue in an automation

  • October 11, 2024
  • 1 reply
  • 459 views
H

The Google sheet integration was supposed to scan for newly added rows every 60 min and import contacts to the automated email drip. But new contacts added a day ago did not appear in the queue. What settings do I need to make to ensure this flow is automated? Thanks

1 reply

A
  • alibby
  • Employee
  • October 11, 2024

Hi @homageco Sorry to hear you had trouble with this - thanks for reaching out! I think it would be best to reach out to us at help@activecampaign.com so we can help you review your specific settings and investigate this with a test.

In general, the most common cause of something like this is the data being added to rows that are not new, and previously had data. Even if the previous data was blank and has ben deleted, it sheet will see the row already exists, and think you do not want to transfer it over to us. This can occur when you reuse an old spreadsheet, or sheet that may have previously had more data in it.

If you reach out to us directly, we’d be happy to help take a look at that or any other issues that might cause what you’re seeing so we can assist you in resolving this!

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