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Ublock prevents customers from clicking links

  • October 9, 2024
  • 1 reply
  • 448 views
C

Recently we received several emails from prospects of us that say our websites arent safe and they dont want to click on it - it seems that active campaign got on to a “not safe” list.

This is a very bad situation as most customers wont get in touch with us and just close the site and will never access it.

Did you also get emails like that? What can I/we do about it ?

    1 reply

    A
    • alibby
    • October 9, 2024

    Hi @casanovacoaching1 I’m so sorry to hear this! Thanks for reaching out. From your description, I’m guessing that you sent a message, and a contact let you know that when they tried to click through a link to access your website, they received an error/notice that it was not safe…is that correct? This sounds like something we’d want to investigate right away. If you reach out to us at help@activecampaign.com, we can take a closer look. If you can share a specific campaign or link with us, as well as more information about the error (or a screenshot) that would be incredibly helpful so we can be sure to be as through as possible.

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