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Test Email "Declined from Sending"

  • October 4, 2024
  • 1 reply
  • 452 views
I

New user here 👋 I’m sending out our first campaign as a test email, and I keep getting an alert saying “Attention needed(Was previously declined from sending.)” Does anyone know why it’s being declined? Or what I’m doing wrong? This campaign was only going to five people within our office.

    1 reply

    M

    Hi good morning @ipcnaples - Marissa here from the ActiveCampaign Customer Experience team. Our team has reached out via email, and they are waiting for a reply before we can approve sending as there are some changes that need to be made to your template. Please check your inbox from an email from Shafeena. If you can not find it, let me know.

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