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These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Edward Chan (LinkedIn)Location: Sydney, AustraliaCompany: Tracing Tray What is your business background? I'm a Sydney based technical and marketing automation consultant that has worked closely with businesses of varying sizes and verticals recognise value and in their ERP and CRM.Over the years, I’ve developed expertise both technical systems and strategic marketing automation which gives me a well-rounded perspective on how to get the most out of platforms like ActiveCampaign. Why do you participate as a Community Ambassador?I am passionate about connecting and contributing to a community of people gathered around the ActiveCampaign platform. I'm glad to do anything I can to help or nurture other entrepreneurs! What is your favorite ActiveCam

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Jan Everts (LinkedIn)Location: Valkenburg, The NetherlandsCompany: Owner, Janeverts.comWhat is your business background? My background is Business Process Management and marketing automation. I support other organizations with process improvement.Why do you participate as a Community Ambassador?I like to share my expertise and help other users. I want to help other users to get as much out of ActiveCampaign as possible.What is your favorite ActiveCampaign feature, automation, or trick?:My favorite features are automations and segmentation, there is so much to improve in process of businesses. Anything else we should know about you?I live in The Netherlands in the beautiful surroundings of South of Limburg, Valkenburg. I love technique and lose

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Giles Magee (he/him) LinkedInLocation: United KingdomCompany: Zephi Limited, Marketing TechnologistWhat is your business background? My background is based in customer service and operations, so I love working out problems that will help people enhance their operational efficiencies.Why do you participate as a Community Ambassador?To help people get the most out of the platform. There are often so many things people do not know about, or do not have the time to figure out. I love being able to help point them in the right direction.What is your favorite ActiveCampaign feature, automation, or trick?:I love the "Start an Automation"/"End an Automation" actions! Being able to work a cohesive flow between automations, is something I always encourag

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Robert Segelquist LinkedInLocation: Houston, TXCompany: Founder, Find Lost RevenueWhat is your business background? Systems consulting. Regardless of what you do, you need to get down to a line of what the consistencies are and how to build on that to make things better for yourself and your company.Also heavily focused on Direct Response, so I want to send emails that make money, not that make me feel good about how warm and fuzzy they are.Why do you participate as a Community Ambassador?Enjoy helping folks out with varied problems and finding solutions they may not have found on their own.What is your favorite ActiveCampaign feature, automation, or trick?:Using CRM Accounts to manage large segments of people with differing variables. Sports T

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Deanna Notice (she/her) LinkedInLocation: AustraliaCompany: Founder and Certified ActiveCampaign Consultant - Notice and CoWhat is your business background?I have been using ActiveCampaign for 9 years and founded Notice & Co in 2021. We are an email marketing agency that works exclusively with ActiveCampaign customers to help them with customer journey mapping, integrations, email copy and automations so they can better engage, nurture and monetise their email subscribers.Why do you participate as a Community Ambassador?I want to help ActiveCampaign users get the most from their investment in the platform and provide support to help them on their way.What is your favorite ActiveCampaign feature, automation, or trick?:Creating a Last Engaged

I used the ecommerce graphql api endpoint to send product data via bulkUpsert. I can use the graphql api to retrieve the products via searchProduct. However, when I go to the Active Campaign website and try to create an email and use the Product Catalog block, I have no products available. I have tried selecting products manually and using filters and there are no products. What do I need to do to get my products to show up in the Product Catalog block?

Hi Friends! Reminder that the fall Innovation Keynote: Diving into the era of Autonomous marketing, is coming up and you won’t want to miss out! Last time, during the Spring Innovation keynote, we talked about the future of marketing automation. Now, we’re ready to start a new chapter - a chapter of autonomous marketing. Ever asked yourself what if your marketing could run itself? On September 30, we’ll show you how autonomous marketing and AI agents move from idea to execution. So you can spend less time building and more time growing. Or just occasionally chilling, why not? Some more sneak peaks: 🔹See AI agents in action orchestrating journeys, audiences, and optimization. End to-end. 🔹Get an inside look at new MCP integrations and how they connect your tools for seamless execution. 🔹Preview our latest platform enhancements—including 28 (!) new product updates from the first half of this year 2025. 🔹Hear directly from the team on the new UX paradigm: c

I feel like this should be a relatively simple thing to do but have not been able to find a way to connect the dots and nothing comes up on google. How do I get the contacts who have been sent an email in the last week?

We prompt, we nudge, we tweak. We prompt again. That’s how the work happens, shaping the tasks and triggers that make AI deliver real marketing wins. We know it takes time and effort, so we’re putting together the ultimate marketing prompt library. The ones that actually work in the real world of your projects and businesses. And your prompts deserve the spotlight (and some free AI power). Drop your favorite marketing prompt you used in any AI tool - would it be ChatGPT, Claude, Gemini, Perplexity, or ActiveCampaign AI. For the best ideas, we’ll add 100 AI Activities (credits) to your account so you can keep experimenting with Prompt Block in ActiveCampaign for summarizing text, measuring sentiment, translating languages, or pulling data. Your prompt today could be someone else’s breakthrough tomorrow, so don’t gatekeep. Let it be our space to brainstorm and turn trial and error into best practices! 🙌

🏋️‍♀️ ActiveCampaign now offers a new Mindbody Integration! Fitness & wellness businesses can now turn one-time bookings into loyal clients by connecting ActiveCampaign to Mindbody. 💎 Benefits of this new integration Sync Mindbody bookings and product purchases ActiveCampaign contacts are automatically added and updated when an appointment is made, a class is booked or a product is purchased. Engage clients through seamless follow-up Automatically send a personalized email, SMS, or WhatsApp message when a client books a session or purchases a product – keeping your business top-of-mind. Know each client’s preferences and membership details View current marketing opt-in preferences, membership status, and appointment details within ActiveCampaign. ACHQ Dashboard Franchise businesses can view and compare Mindbody revenue for all business locations in one organized dashboard. 🏃‍♂️ Ready to get started? Lea

Autonomous marketing, plus complete design freedom? Sounds about right. We’re excited to announce an official partnership with Webflow, allowing you to move beyond tedious builds and focus on creating beautiful websites that convert. Ideal for agencies, businesses, and marketers who want to deliver AI-forward results that no one on the market will be able to replicate without complicated setups and complex third-party glue. Here’s what’s possible, right from Webflow: ✅ Seamless form integration: Map any Webflow form to ActiveCampaign (including custom fields) or embed an ActiveCampaign form with one click. ✅ Lists and tags: Create tags and lists, then auto-add new contacts to the right audiences. ✅ Site & event tracking: Turn on site tracking and key events in a few clicks, no code required. ✅ Enterprise extras: use Custom Objects to maintain a historical record of every client submission, and save the full form history in the contact record. You can get sta

You can now securely connect Claude or ChatGPT to ActiveCampaign in just a few clicks, with no coding required. This update is supported by ActiveCampaign’s new Remote MCP Server. ✅ Here’s what you get with this connection: Better AI Chats AI tools like Claude were made for more than writing poems. Give your AI access to the business data it needs to be a smart assistant that takes action for you. Break free from your to-do list Check off that task before it’s even on your list, by prompting your AI to update a contact, start an automation, or get that phone number you need. Manage your business tools from one place Connect multiple MCP Servers and prompt your AI to tackle a project across multiple platforms (including ActiveCampaign), in minutes. 🏁 Ready to try it? Get full details & instructions, here. 🚀 Help Shape the future of ActiveCampaign’s MCP Server We want to hear what you like about this connect and where we can improve! Give us your feedbac

Hey I have a question regarding the bulkimport contacts endpoint. When i’m using the endpoint to import contacts in chunks, i get the following response: post response : {"success":0,"message":"JSON payload did not pass validation. Please fix failureReasons and retry. The import was not queued for processing.","failureReasons":[{"contact":222,"failureReason":"Field 'email' incorrect format"}]} get response : {"outstanding":[],"recentlyCompleted":[{"forDate":"2025-09-04","batches":"5","contacts":"516"}]} Therefore, I want a more detailed response from the api using the endpoint Bulk import status info (https://developers.activecampaign.com/reference/bulk-import-status-info), so i can see which exact emails could not import. However, the endpoint requests a batchId, which i have not received from the response. So far as I can see, it looks like I only will receive a batchId after a successful batch import, as I do get the batchId when I get a success response. Is there a way I can get th

Struggling to figure out if your emails are authenticated enough to keep them out of spam? 😬 You’re so not alone! And if you’re sending ANY kind of email that looks like it’s coming from your business domain, you need to get this right. Don’t let the spam monster eat your emails! New on Slick Business YouTube: Emails going to SPAM? Do this quick email authentication check first This covers the bits you NEED to know, and how to check your email authentication quickly, for free (a genius trick you’ll love 👀). Perfect for Business owners, marketers, techies - basically anyone who sends emails from their own domain—whether that’s through your website, help desk, ActiveCampaign, or any other platform. Here’s a sneak peek: 🔒 The things you MUST get right: SPF, DKIM, and DMARC 🕵️‍♂️ In-platform authentication checkers (and why they’re not enough) ✅ Where to look for a PASS in Gmail to check fast No panic. No jargon. And you’ll kn

As far as I can tell, in the v3 API, you can create and edit a campaign and create and edit a message, but there is no way to connect the message to the campaign. Even ChatGPT got confused and recommended using the v1 API instead. I feel like we must be missing something. Can anyone share the step by step process to create and send a campaign email in the API? Thanks!

Hello. Im trying to use the /api/3/contacts endpoint to list contacts in a segment by using the segmentid query parameter. I am able to get first page of contacts, but unable to get subsequent pages. Seems that paginated related query parameters dont work, when using segmentid: offset id_greater exclude Any help appreciated.

From support, “The marketing CRM feature mentioned is the contact CRM. The Deals CRM or sales CRM with pipeline and sales management opportunity, is an add on to virtually all of our plans!” But what are the functions of ‘marketing crm’? From what I can tell so far, it is sending email newsletters, which is core function. But is that what they mean when AC says it includes some Customer Relationship Management functions in the base package, that you can add clients via webform and send them newsletters?

Last time, during the Spring Innovation keynote, we talked about the future of marketing automation. Now, we’re ready to start a new chapter - a chapter of autonomous marketing. Ever asked yourself what if your marketing could run itself? On September 30, we’ll show you how autonomous marketing and AI agents move from idea to execution. So you can spend less time building and more time growing. Or just occasionally chilling, why not? If you still need some persuasion, here’s why you should join: ✨ See AI agents in action orchestrating journeys, audiences, and optimization. End-to-end. ✨ Get an inside look at new MCP integrations and how they connect your tools for seamless execution. ✨ Preview our latest platform enhancements—including 28 (!) new product updates from the first half of this year 2025. ✨ Hear directly from the team on the new UX paradigm: conversational workflows, smart recommendations, and faster paths to impact. So run, don’t walk, to save

I created an automation in which the constraint included that email addresses “do not contain” the word “placeholder” (e.g., I have a lot of contacts without emails and I list them as [phone number]@placeholder.com). This step was completely ignored by the automation and I sent 900 emails that bounced. What did I do wrong?

Will there be a plan to a have a direct integration from Power Automate to ActiveCampaign?

Current Workflow & Integration Issue I’m using Gravity Forms on my website integrated with ActiveCampaign through Zapier to automatically create or update account records. My workflow involves form submissions that need to populate checkbox fields in ActiveCampaign accounts, and I require a single “Create or Update Account” action to handle both new account creation and existing account updates seamlessly. However, I’m experiencing critical issues with how checkbox fields are handled when using the “Create or Update Account” action in Zapier’s ActiveCampaign integration. Working Scenarios Single value to empty field: Successfully adds one checkbox value using “Create or Update Account” Appending to existing values: Works correctly when using the “Update Account” action (but not “Create or Update Account”) Problem Scenarios Issue 1: Adding Multiple Values to Empty Field When trying to add two values (e.g., “architecture, combined arts”) to an empty checkbox field using “Create or

Using Zapier action “Create or Update Contact”: Bug 1: Duplicate Values When appending a value that already exists in a checkbox field, the system creates a duplicate entry in the saved field display rather than ignoring it. Example: Contact has “Cross-sector support” selected → Zapier automation appends “Cross-sector support” again → Field shows “Cross-sector support” twice in the interface, even though functionally only one checkbox is selected. The duplicate value is returned in subsequent Find Contact responses. Bug 2: Invalid Values Accepted The system accepts and stores invalid values that aren’t actual checkbox options for that field. Example: Appending “random value” to a checkbox field succeeds, even though this isn’t a valid checkbox option. The invalid value is returned in subsequent Find Contact responses.

Hello, Ever since we moved to Active Campaign, most people I send test emails to (outside our organization) are not receiving my test emails. Internally, they seem to be okay, though. If they’re not hitting junk or spam folders, what else would be causing this? I send to contacts at various organization, and they receive my other emails without a problem. Thanks!

Hello, I’m having issues with the “conditional content” feature. When I enter a condition (to be met for a module to appear in a campaign), a dropdown menu isn’t appearing. I have to manually type the choice in the field. (We’ve used “conditional content” in past campaigns, and the dropdown used to appear.) Also, in a test email to the team, the conditional content appears when one of our team members opens the test email on his phone, but not when he opens it in Outlook. Help would be appreciated. Thanks!

We’re excited to invite you to a special challenge designed for our most engaged marketers and automation pros — a deep dive into ActiveCampaign’s powerful new AI features! Whether you’re curious about what AI can really do or are already exploring its possibilities, this is your chance to get hands-on and help shape how AI fits into your marketing strategy. 🤖 What’s in the Challenge? Over the next few weeks, we’ll be sharing tips, use cases, customer stories, educational material, and opportunities for you to test drive our latest AI tools — including smart content generation, predictive actions, and AI-powered automation insights. 🎁 Incentives Just for Participating We’re giving away exclusive prizes to challenge participants — swag, free strategy sessions, and a few surprises along the way. The more you engage, the more chances you’ll have to win! Every time you comment or share your example of how you use AI you get a point. Most points at the end wins! 🎥 Do