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Dear ActiveCampaign Community,I am currently actively using the CRM features, including the Deals functionality.If I downgrade my plan, will the existing CRM and Deals data remain available, or will any of it be lost?Thank you in advance for your help.

Hey Team,The API documentation for bulk imports mentions two terminal failure statuses: failed and interrupted. However, it does not explain how these statuses occur or how they should be handled. Can they result from an error on the ActiveCampaign side, or are they caused by issues with the provided input?It is also unclear how to proceed when a bulk import ends with one of these statuses. Is it safe to resubmit the bulk import in these cases, or should the contacts be imported individually instead? Does the response for failed bulk imports include `success` and `failures` attributes?Thanks for the reply!

There are mails being send on behalve of ACtiveCampaign (it looks like that) with subject Account notice: campaign review required and if you look at the sender it is larry@supertechu.com..Please delete and don’t click on the button but delete it.below the message: ActiveCampaign Notification We’ve detected a higher-than-normal spam report rate on a recent campaign sent from your account. If this issue is not addressed, sending may be temporarily restricted to protect deliverability. Recommended actions: Review the campaign content and formatting Confirm unsubscribe visibility and link accuracy Remove inactive or unengaged contacts Pause additional sends until resolved Review Campaign  Please take action as soon as possible to avoid disruption. ActiveCampaign Compliance Team  

In ActiveCampaign, how can we properly manage contacts and companies when multiple lists and multiple users are involved?  For example, if I reach out to a company and mark them as not interested, how can we ensure that this information is visible to my colleagues?  If a colleague later adds a new contact from the same company, how can we trace previous interactions and avoid contacting a company that was already marked as not interested?

Can someone guide point me in the right direction to self set up on Activecampaign the following : Cart abandonment button for subscribers to opt out of only your current campaign but not your mailing list

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed. Name: Kay Peacey (she/her) LinkedInLocation: Cornwall, United KingdomCompany: CEO and Founder at Slick Business What is your business background? Kay Peacey has honed her email marketing automation skills to the very highest levels over 7 years of consulting for small businesses worldwide, and years of service on the Customer Advisory Board for ActiveCampaign.She founded the Slick Business Academy to fill the training gap for businesses who want to build email & automation skills in their team, and loves making even the most technical scary-looking ActiveCampaign stuff do-able for normal people.Kay’s unique combination of top-level strategy and technical skills plus a lifetime of teaching make her the perfect person to help your business unlock

Hello! Yesterday I got an email promoting Active Intelligence. It said: Analyzing your email performance takes time. Clicking through dashboards, finding insights, then figuring out what to do next. What if you could skip straight to the answer?Active Intelligence gives you time back — with customers saving about 10 hours a week, or 13 work weeks every year. Instead of building spreadsheets and chasing data, you're actually strategizing and working on what’s moving the needle.Active Intelligence analyzes your emails, spots what's working, and tells you exactly what to do next. Just your strategic partner giving you real answers, instantly, or doing it for you. I got excited, so I logged in to my account and asked it to check the open rate in some Automations. However, it couldn’t find them by name so it asked me for the IDs.I provided IDs, and still couldn’t find one of them and for the other one it returned me wrong data.So I opened a support chat and the representative told me this i

Hello! Yesterday I got an email promoting Active Intelligence. It said: Analyzing your email performance takes time. Clicking through dashboards, finding insights, then figuring out what to do next. What if you could skip straight to the answer?Active Intelligence gives you time back — with customers saving about 10 hours a week, or 13 work weeks every year. Instead of building spreadsheets and chasing data, you're actually strategizing and working on what’s moving the needle.Active Intelligence analyzes your emails, spots what's working, and tells you exactly what to do next. Just your strategic partner giving you real answers, instantly, or doing it for you. I got excited, so I logged in to my account and asked it to check the open rate in some Automations. However, it couldn’t find them by name so it asked me for the IDs.I provided IDs, and still couldn’t find one of them and for the other one it returned me wrong data.So I opened a support chat and the representative told me this i

You're trying to grow your email list - but new subscribers are quietly slipping away without you even realising - Eeeeek! The good news is... the top ten ways you're losing new email subscribers are all totally avoidable - hooray! This new blog is your lifeline to stop losing them and get back to growing your list faster 🙌 10 ways you’re losing new email subscribers without realising in 2026 This is for any small business marketer who spends time & money getting new email subscribers. I’ll help you spot the hidden ways you're shedding subs in the first hours and days, and give you the simple fixes Here's a taster... 🕳️ Sending holes: when your welcome emails never even land📬 Spam folder problems: when your email get dumped in spam or blocked❓The mystery sender trap: when new people don’t recognise you in their inbox That’s just the beginning! Watch now for the full skinny on the 10 ways your new subscribers are legging it off your list again - and expert do-able tips on how to

You're trying to grow your email list - but new subscribers are quietly slipping away without you even realising - Eeeeek! The good news is... the top ten ways you're losing new email subscribers are all totally avoidable - hooray! This new blog is your lifeline to stop losing them and get back to growing your list faster 🙌 10 ways you’re losing new email subscribers without realising in 2026 This is for any small business marketer who spends time & money getting new email subscribers. I’ll help you spot the hidden ways you're shedding subs in the first hours and days, and give you the simple fixes Here's a taster... 🕳️ Sending holes: when your welcome emails never even land📬 Spam folder problems: when your email get dumped in spam or blocked❓The mystery sender trap: when new people don’t recognise you in their inbox That’s just the beginning! Watch now for the full skinny on the 10 ways your new subscribers are legging it off your list again - and expert do-able tips on how to

We are excited to announce Rolling Date Windows, a highly requested update that is rolling out across accounts in the Segmentation builder. This update transforms how you create date-based segments by replacing complex mathematical inputs with intuitive, natural language options, making audience segmentation faster and more accessible. Benefits Faster segment creation: You will now be able to build date-based segments in seconds by selecting pre-formatted relative date options, such as “30 days ago” or “2 weeks from now,” eliminating the confusion caused by plus/minus operators. Reduced user error: The intuitive interface prevents common segmentation mistakes by presenting complete, natural language conditions upfront, ensuring you spend less time troubleshooting and more time executing campaigns. Existing segments that use date windows will continue working exactly as they do today. Only the visualization will be updated to reflect this new intuitive language. Watch a demo here!

Last updated: January 15, 2026 Welcome to the ActiveCampaign Community! We're building a space where marketers, partners, and customers can connect, learn, and grow together. To keep our community welcoming, helpful, and productive, we ask everyone to follow these guidelines. The Ground RulesNo spam or self-promotionThis isn't the place to sell your services, products, or affiliate links. Please keep promotional content off the platform.Be respectfulNo personal attacks, bullying, harassment, or discrimination of any kind. This includes racism, sexism, or any other form of hateful behavior. We're here to support each other, not tear each other down.Protect confidential informationDon't share proprietary information, intellectual property, trade secrets, or anything covered by an NDA. This includes information from your company, a client, or anyone else. Keep it professionalWe love authentic, casual conversations, but this is still a professional space. Please refrain from profanity and

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Jovana Vujnic (LinkedIn)Location: Melbourne, AustraliaCompany: Chief Automation Officer at Bumper LeadsWhat is your business background? I've worked as a procurement consultant, owned and sold an ecommerce business, currently run and operate Bumper Leads, an automation agency which I've had for the last 7 yearsWhy do you participate as a Community Ambassador?We’ve been using ActiveCampaign since 2016, and have seen the platform grow and grow; and I feel like we’ve grown with it. We see ActiveCampaign as a leader in the marketing automation space and witnessed how it transformed our clients businesses. We want to help more businesses discover the power of ActiveCampaign.What is your favorite ActiveCampaign feature, automation, or trick?:Deal bas

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Benjamin Smith (LinkedIn)Location: Atlanta, Georgia, USACompany: Founder, LeadFlow What is your business background? I'm a former corporate marketing leader and do-er who now enjoys the flexibility of working on a wide range of interesting projects and with repeat clients. I think the diversity of my career experience across B2C, D2C, B2B, Startups, SMBs, and Fortune 500 helps me understand your unique business needs.Why do you participate as a Community Ambassador?I'm a problem solver and love helping people. I also love having a line of communication to ActiveCampaign people for feedback on product and features.What is your favorite ActiveCampaign feature, automation, or trick?:My favorite feature is "Jump To" - formerly known as Goals. In ge

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Edward Chan (LinkedIn)Location: Sydney, AustraliaCompany: Tracing Tray What is your business background? I'm a Sydney based technical and marketing automation consultant that has worked closely with businesses of varying sizes and verticals recognise value and in their ERP and CRM.Over the years, I’ve developed expertise both technical systems and strategic marketing automation which gives me a well-rounded perspective on how to get the most out of platforms like ActiveCampaign. Why do you participate as a Community Ambassador?I am passionate about connecting and contributing to a community of people gathered around the ActiveCampaign platform. I'm glad to do anything I can to help or nurture other entrepreneurs! What is your favorite ActiveCam

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Jan Everts (LinkedIn)Location: Valkenburg, The NetherlandsCompany: Owner, Janeverts.comWhat is your business background? My background is Business Process Management and marketing automation. I support other organizations with process improvement.Why do you participate as a Community Ambassador?I like to share my expertise and help other users. I want to help other users to get as much out of ActiveCampaign as possible.What is your favorite ActiveCampaign feature, automation, or trick?:My favorite features are automations and segmentation, there is so much to improve in process of businesses. Anything else we should know about you?I live in The Netherlands in the beautiful surroundings of South of Limburg, Valkenburg. I love technique and lose

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Giles Magee (he/him) LinkedInLocation: United KingdomCompany: Zephi Limited, Marketing TechnologistWhat is your business background? My background is based in customer service and operations, so I love working out problems that will help people enhance their operational efficiencies.Why do you participate as a Community Ambassador?To help people get the most out of the platform. There are often so many things people do not know about, or do not have the time to figure out. I love being able to help point them in the right direction.What is your favorite ActiveCampaign feature, automation, or trick?:I love the "Start an Automation"/"End an Automation" actions! Being able to work a cohesive flow between automations, is something I always encourag

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Robert Segelquist LinkedInLocation: Houston, TXCompany: Founder, Find Lost RevenueWhat is your business background? Systems consulting. Regardless of what you do, you need to get down to a line of what the consistencies are and how to build on that to make things better for yourself and your company.Also heavily focused on Direct Response, so I want to send emails that make money, not that make me feel good about how warm and fuzzy they are.Why do you participate as a Community Ambassador?Enjoy helping folks out with varied problems and finding solutions they may not have found on their own.What is your favorite ActiveCampaign feature, automation, or trick?:Using CRM Accounts to manage large segments of people with differing variables. Sports T

These customers are recognized for their deep platform expertise and real world marketing experience. You’ll see them often in the ActiveCampaign Community, sharing guidance, best practices, and peer support to help other customers succeed.Name: Deanna Notice (she/her) LinkedInLocation: AustraliaCompany: Founder and Certified ActiveCampaign Consultant - Notice and CoWhat is your business background?I have been using ActiveCampaign for 9 years and founded Notice & Co in 2021. We are an email marketing agency that works exclusively with ActiveCampaign customers to help them with customer journey mapping, integrations, email copy and automations so they can better engage, nurture and monetise their email subscribers.Why do you participate as a Community Ambassador?I want to help ActiveCampaign users get the most from their investment in the platform and provide support to help them on their way.What is your favorite ActiveCampaign feature, automation, or trick?:Creating a Last Engaged

I used the ecommerce graphql api endpoint to send product data via bulkUpsert. I can use the graphql api to retrieve the products via searchProduct. However, when I go to the Active Campaign website and try to create an email and use the Product Catalog block, I have no products available. I have tried selecting products manually and using filters and there are no products. What do I need to do to get my products to show up in the Product Catalog block?

Hi Friends! Reminder that the fall Innovation Keynote: Diving into the era of Autonomous marketing, is coming up and you won’t want to miss out! Last time, during the Spring Innovation keynote, we talked about the future of marketing automation. Now, we’re ready to start a new chapter - a chapter of autonomous marketing. Ever asked yourself what if your marketing could run itself? On September 30, we’ll show you how autonomous marketing and AI agents move from idea to execution. So you can spend less time building and more time growing. Or just occasionally chilling, why not? Some more sneak peaks: 🔹See AI agents in action orchestrating journeys, audiences, and optimization. End to-end. 🔹Get an inside look at new MCP integrations and how they connect your tools for seamless execution. 🔹Preview our latest platform enhancements—including 28 (!) new product updates from the first half of this year 2025. 🔹Hear directly from the team on the new UX paradigm: c

I feel like this should be a relatively simple thing to do but have not been able to find a way to connect the dots and nothing comes up on google. How do I get the contacts who have been sent an email in the last week?

We prompt, we nudge, we tweak. We prompt again. That’s how the work happens, shaping the tasks and triggers that make AI deliver real marketing wins. We know it takes time and effort, so we’re putting together the ultimate marketing prompt library. The ones that actually work in the real world of your projects and businesses. And your prompts deserve the spotlight (and some free AI power). Drop your favorite marketing prompt you used in any AI tool - would it be ChatGPT, Claude, Gemini, Perplexity, or ActiveCampaign AI. For the best ideas, we’ll add 100 AI Activities (credits) to your account so you can keep experimenting with Prompt Block in ActiveCampaign for summarizing text, measuring sentiment, translating languages, or pulling data. Your prompt today could be someone else’s breakthrough tomorrow, so don’t gatekeep. Let it be our space to brainstorm and turn trial and error into best practices! 🙌

🏋️‍♀️ ActiveCampaign now offers a new Mindbody Integration! Fitness & wellness businesses can now turn one-time bookings into loyal clients by connecting ActiveCampaign to Mindbody. 💎 Benefits of this new integration Sync Mindbody bookings and product purchases ActiveCampaign contacts are automatically added and updated when an appointment is made, a class is booked or a product is purchased. Engage clients through seamless follow-up Automatically send a personalized email, SMS, or WhatsApp message when a client books a session or purchases a product – keeping your business top-of-mind. Know each client’s preferences and membership details View current marketing opt-in preferences, membership status, and appointment details within ActiveCampaign. ACHQ Dashboard Franchise businesses can view and compare Mindbody revenue for all business locations in one organized dashboard. 🏃‍♂️ Ready to get started? Lea